New cruiser Posted January 13, 2019 Report Share Posted January 13, 2019 I called club royale to check on a reservation only to be told it had been cancelled due to non payment even though the confirmation I received stated that final payment was due on 2/24/19. Today is 1/12/19. When I pointed this out I was told that comp cruises had to be paid within 24 hrs or it would be cancelled. I explained that the girl who made the reservation for me never mentioned that and I felt I should not be punished because of her neglect. I was put on hold for 59 minutes while she checked with her supervisor only to be told that there was nothing they could do for me. I have only been on 5 cruises with Royal, and I have enjoyed them, but I have 4 more scheduled this year which I am considering cancelling if this is their idea of customer service. Quote Link to comment Share on other sites More sharing options...
Dcruiser Posted January 13, 2019 Report Share Posted January 13, 2019 I always have to pay full price on comped rooms whenever I book it. Normally, taxes and fees. Quote Link to comment Share on other sites More sharing options...
ericreev Posted January 13, 2019 Report Share Posted January 13, 2019 Same here. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted January 13, 2019 Report Share Posted January 13, 2019 To be honest, I don't even understand how they let you off the phone without getting your full payment. The absolute ONLY down side to the casino comp offers is that they must be paid in full when booked. It's really unsat that they cancelled your cruise due to their incompetence. ...and then to not rectify it ? Really unsat. Are your other cruises casino comps too ? Dcruiser 1 Quote Link to comment Share on other sites More sharing options...
Sweety Posted January 17, 2019 Report Share Posted January 17, 2019 I just got an email telling me I am prime. I get an interior cabin free annually. @WAAAYTOOO, is this correct. Dcruiser 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted January 17, 2019 Report Share Posted January 17, 2019 2 hours ago, Sweety said: I just got an email telling me I am prime. I get an interior cabin free annually. @WAAAYTOOO, is this correct. YIPPEE !!! Yes, that is true. After April 1 you will be able to book any cruise with the exception of a holiday sailing or a cruise greater than 8 days in length. Congratulations ! Also, something I haven't tried yet, but plan to after 1 April. I am going to try and reprice one of the cruises I already have booked (Star Class) using (and upgrading) my annual free cruise. They may try and charge me a cancellation fee for the nonrefundable deposit but I will fight that as it does not violate either of their "rules" (I will not be changing the ship nor the sail date). I'll let you know how that goes when I try it. Sweety and Dcruiser 2 Quote Link to comment Share on other sites More sharing options...
HtownHolly Posted January 17, 2019 Report Share Posted January 17, 2019 What is Club Royale?? Quote Link to comment Share on other sites More sharing options...
Matt Posted January 17, 2019 Report Share Posted January 17, 2019 19 minutes ago, HtownHolly said: What is Club Royale?? Royal Caribbean's casino customer loyalty program Quote Link to comment Share on other sites More sharing options...
APM Posted January 17, 2019 Report Share Posted January 17, 2019 4 hours ago, WAAAYTOOO said: YIPPEE !!! Yes, that is true. After April 1 you will be able to book any cruise with the exception of a holiday sailing or a cruise greater than 8 days in length. Congratulations ! Also, something I haven't tried yet, but plan to after 1 April. I am going to try and reprice one of the cruises I already have booked (Star Class) using (and upgrading) my annual free cruise. They may try and charge me a cancellation fee for the nonrefundable deposit but I will fight that as it does not violate either of their "rules" (I will not be changing the ship nor the sail date). I'll let you know how that goes when I try it. I booked a Sky class on Allure for next December with the exact methodology you described as advised by my CR reservationist helping me. I asked all the questions you are concerned about "change fee/cancellation fee" and she assured me she does this all the time and just say I want to apply my annual tier comp cruise to this reservation and as long as no ship change/no date change there are no penalties. I did have to put down $500 to reserve the room I wanted (that's what my original concern was) but the way I look at it, its $500 less I will have to pay when I make the real reservation. They have to fix the Program year benefit rules that come with the tier status. Never used my 2018 Tier cruise, couldn't use it on a 2019 departure cruise, even though I was booking during 2018 program year.. Cant use my 2019 tier status (already earned) until the 2019 program year kicks in. Quote Link to comment Share on other sites More sharing options...
Sweety Posted January 17, 2019 Report Share Posted January 17, 2019 4 hours ago, WAAAYTOOO said: YIPPEE !!! Yes, that is true. After April 1 you will be able to book any cruise with the exception of a holiday sailing or a cruise greater than 8 days in length. Congratulations ! Also, something I haven't tried yet, but plan to after 1 April. I am going to try and reprice one of the cruises I already have booked (Star Class) using (and upgrading) my annual free cruise. They may try and charge me a cancellation fee for the nonrefundable deposit but I will fight that as it does not violate either of their "rules" (I will not be changing the ship nor the sail date). I'll let you know how that goes when I try it. I won this on the pennies machine. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
KJ1231 Posted January 17, 2019 Report Share Posted January 17, 2019 41 minutes ago, Sweety said: I won this on the pennies machine. On our cruise on Brilliance earlier this month I would stop at the same penny machine before I left the casino at night and put $20 in. First 2 nights I won $163 and $178. I actually came off the ship with more cash than when I walked on (~$500) but wasn't sure how many points I accumulated.... I'll find out when I'm on Enchantment in March. Sweety 1 Quote Link to comment Share on other sites More sharing options...
MJ in NJ Posted January 17, 2019 Report Share Posted January 17, 2019 Casino Royale is a ripoff. We sailed Nov 2018 on BR , earned enough points for a total of $500 off next cruise. They never gave us the certificates, called they never mailed them. Called today I was told oops too late they expired. So annoyed! They screw up and we pay for it. Not one more cent spent in any of their casinos. We were both Prime after this cruise. Quote Link to comment Share on other sites More sharing options...
Rose City Cruiser Posted January 17, 2019 Report Share Posted January 17, 2019 Best to visit the casino host on the last evening of your sailing to get your cruise certificates based on your play. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted January 17, 2019 Report Share Posted January 17, 2019 2 hours ago, APM said: she assured me she does this all the time and just say I want to apply my annual tier comp cruise to this reservation and as long as no ship change/no date change there are no penalties. YIPPEE !!! That's great news ! I thought it SHOULD work but hadn't actually tried to do it yet. Doin' the happy dance !! Sweety 1 Quote Link to comment Share on other sites More sharing options...
Sweety Posted January 17, 2019 Report Share Posted January 17, 2019 Going back to Bermuda for my cruise. Woohoo. WAAAYTOOO and BTE 2 Quote Link to comment Share on other sites More sharing options...
MIkew0805 Posted January 18, 2019 Report Share Posted January 18, 2019 I have changed the dates on my comped cruises. In fact just switched both mine and my partners prime cruises around, after paid. Why can you just not rebook the comped cruise? Quote Link to comment Share on other sites More sharing options...
Traveler Posted January 18, 2019 Report Share Posted January 18, 2019 Yesterday I booked two cruises with Club Royal using some promos , here is some information I gathered: Even if you already qualified for the next year tear you can not book the free annual cruise for next before April. If you want to upgrade the annual cruise from the room type you got you will pay the difference between the room type you got to the upgraded room , so I guess the best is to find a cruise were the room type you are entitle to get is already high. If you want to use the annual cruise for Holiday or 9+ days cruise you will get 800 $ to 1000$ discount so its not really a good option. As always with RC and for sure with Club Royal , information can be different from one representative to another. Sweety 1 Quote Link to comment Share on other sites More sharing options...
Club_Royale_Answers Posted October 25, 2019 Report Share Posted October 25, 2019 If anyone has any questions regarding Royal Caribbean Club Royale program ask me and I guarantee I can answer it. ☺ Figured I'd help people in my spare time. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted October 25, 2019 Report Share Posted October 25, 2019 12 minutes ago, Club_Royale_Answers said: If anyone has any questions regarding Royal Caribbean Club Royale program ask me and I guarantee I can answer it. ☺ Figured I'd help people in my spare time. Cool ! You’ll be the first person ever to have answers . So glad you’re finally here. Quote Link to comment Share on other sites More sharing options...
Club_Royale_Answers Posted October 25, 2019 Report Share Posted October 25, 2019 Lol, I I think I detect some sarcasm in that. I did not mean to take away from all the great answers u give! Just figured whenever I go out for a smoke I could take a minute or two to give people 100% accurate info. Just trying to help. ☺ Hoski and PRebecca 2 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted October 25, 2019 Report Share Posted October 25, 2019 Only a bit <of sarcasm> but meant in jest. Glad to have another clever mind working on this conundrum. My first question - what happened to our great casino upgrade fares ? AGSLC5 1 Quote Link to comment Share on other sites More sharing options...
Club_Royale_Answers Posted October 25, 2019 Report Share Posted October 25, 2019 Cool. R u referring to the upgrade process and rates associated with a comp offer as the player program is now or before the revamped Club Royale program...? Quote Link to comment Share on other sites More sharing options...
APM Posted October 25, 2019 Report Share Posted October 25, 2019 59 minutes ago, Club_Royale_Answers said: Cool. R u referring to the upgrade process and rates associated with a comp offer as the player program is now or before the revamped Club Royale program...? I believe in general, WAYTOO is referring to the fact that the process in place for many years had been when we upgraded from a comp fare, we received a casino discounted rate on the difference between the upgrade fare class and the comped fare class. Appears now we are paying that full difference. This has happened to me on my last two bookings and I wasn't sure if it was a policy change or just working with the overseas call center folks. WAAAYTOOO and Hoski 1 1 Quote Link to comment Share on other sites More sharing options...
Club_Royale_Answers Posted October 26, 2019 Report Share Posted October 26, 2019 Ok, so u r definitely still receiving a casino discounted rate when u upgrade from a comp. Before the program changes we were charged "casino rates" pricing for upgrades on comp offers but now they've changed it to using "casino comp" rates for all upgrades which is actually a lower rate then casino rate. But, keep in my the casino rate or the casino comp rate fluctuates just like the normal Royal Caribbean rates do. Hope that helps. ☺ Hoski and WAAAYTOOO 1 1 Quote Link to comment Share on other sites More sharing options...
Hoski Posted October 27, 2019 Report Share Posted October 27, 2019 1 hour ago, Club_Royale_Answers said: Ok, so u r definitely still receiving a casino discounted rate when u upgrade from a comp. Before the program changes we were charged "casino rates" pricing for upgrades on comp offers but now they've changed it to using "casino comp" rates for all upgrades which is actually a lower rate then casino rate. But, keep in my the casino rate or the casino comp rate fluctuates just like the normal Royal Caribbean rates do. Hope that helps. ☺ The last two we tried to upgrade from our free interior to ocean view or balcony the cost of the upgrade through Casino Royale was way more than if we calculated through RoyalCaribbean.com. They told us it was because promotions don't apply to the casino rates and Royal was having a sale. Is this true? We are currently trying to upgrade one of our upcoming cabins. Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted October 27, 2019 Report Share Posted October 27, 2019 34 minutes ago, Hoski said: The last two we tried to upgrade from our free interior to ocean view or balcony the cost of the upgrade through Casino Royale was way more than if we calculated through RoyalCaribbean.com. They told us it was because promotions don't apply to the casino rates and Royal was having a sale. Is this true? We are currently trying to upgrade one of our upcoming cabins. Who knows ? I think they just make it up as they, these days. Quote Link to comment Share on other sites More sharing options...
APM Posted October 28, 2019 Report Share Posted October 28, 2019 Via the club royale rules, Is it permissible to book an MLife comp ocean view and then upgrade to a balcony or junior suite and use my 2nd occupants weekly jackpot promo to offset the price of the upgrade? Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted October 28, 2019 Report Share Posted October 28, 2019 No help on MLife. Sorry. Quote Link to comment Share on other sites More sharing options...
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