PG Cruiser Posted December 5, 2018 Report Share Posted December 5, 2018 I liked having Peppermint tea several times a day during my recent Serenade cruise. Cafe Latte-tudes did not have it at first so I got Peppermint tea bags from the free beverage stations and asked for hot water in disposable cups from the baristas at Latte-tudes... no issues. One night, I asked for a disposable cup from the barista at Park Cafe after presenting my Seapass card to show that I had the Refreshment Package. He gave me one with much hesitation, even telling me that cups were for those getting coffee from his station. What was up with that? From the cost perspective, it would have cost RCCL more if I had asked for coffee instead of an empty cup. I had the drink package, so I could have gotten all the coffee I wanted. Was this a case of a lack of common sense or was it about some points the crew members get from a point system for the number of guests they served? Quote Link to comment Share on other sites More sharing options...
coneyraven Posted December 5, 2018 Report Share Posted December 5, 2018 My thought would be, he probably didn't understand the request (or why the request) ..... it may be an unusual one for him ..... I wonder if it would've been easier to hand him the tea bag and ask him to put it in a cup of hot water ..... the end result would've been the same --- with potentially less confusion. Quote Link to comment Share on other sites More sharing options...
PG Cruiser Posted December 5, 2018 Author Report Share Posted December 5, 2018 6 minutes ago, coneyraven said: My thought would be, he probably didn't understand the request (or why the request) ..... it may be an unusual one for him ..... I wonder if it would've been easier to hand him the tea bag and ask him to put it in a cup of hot water ..... the end result would've been the same --- with potentially less confusion. Yes, it could have been that. This incident got my attention because from what I know about guest relations, crew members usually try their best to comply with the guests' (reasonable) request. Even if it was against policy, the usual reply would be, "Let me see what I can do about it." I asked very nicely and respectfully and I felt "scolded" in return. I guess this Floridian is just used to being asked by Disney cast members, "How can I make your day magical?" LOL WAAAYTOOO, Baked Alaska, coneyraven and 1 other 4 Quote Link to comment Share on other sites More sharing options...
CruisinForABruisin Posted December 5, 2018 Report Share Posted December 5, 2018 Imho, you're making way too big of a deal out of this. Quote Link to comment Share on other sites More sharing options...
PG Cruiser Posted December 5, 2018 Author Report Share Posted December 5, 2018 2 hours ago, CruisinForABruisin said: Imho, you're making way too big of a deal out of this. I plead guilty coneyraven, The Cruise Junkie, Baked Alaska and 1 other 4 Quote Link to comment Share on other sites More sharing options...
twangster Posted December 5, 2018 Report Share Posted December 5, 2018 Sometimes crew members are new to a station and eagerly trying to follow the rules and training. This is likely something not covered by the training manual so a 1st contract crew member might pause and search their memory to make sure they aren't doing something that isn't allowed. coneyraven 1 Quote Link to comment Share on other sites More sharing options...
mworkman Posted December 5, 2018 Report Share Posted December 5, 2018 16 minutes ago, twangster said: so a 1st contract crew member might pause and search their memory to make sure they aren't doing something that isn't allowed. I was waiting for the bot to mess up with that first contract opposed to FIRST CONTACT! coneyraven, twangster and JLMoran 3 Quote Link to comment Share on other sites More sharing options...
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