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Casino Free Play - questions and (weird) answers


Cez

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This is so weird. Who the heck they employing for customer support. See my email exchange with Casino Royale support. I've asked three questions. I though that they were straightforward, is there a way to simplify them?

Thank you for reaching out to Royal Caribbean’s Club Royale regarding your new casino credit offers available in the cruise planner. 

Q1: If I'm betting $ 100 promotional chip and win, do I:
     a) receive $ 100 in real chip and $ 100 promotional chip or
     b) $ 200 in real chips and promotional chip is taken by dealer

A: You will be able to cash out any winnings with the cashier’s desk onboard. We cannot refund any promotional play not spent at the end of the cruise.

Q2: Is dealer able to change higher denomination promotional chips at the table? Meaning: if I have $ 100 promotional chip and want t change to 4 x 25$ chips, can I do it at the table or do I have to go to cashier ?

A: Our chips will be available in different amounts so you can change your bets as you need.

Q3: Is time spent while playing with promotional chips qualified as play time that counts towards achieving tier level or certificate for future cruises ?
A: Your play will be tracked based on the original amount of promotional chips purchased. You will not earn points from any ‘bonus chips’.


 

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Finally some answers that make sense. Overall it looks as a positive news for casino players interested in pre-purchasing casino chips. But it seems like there will be three categories of the chips???

Our apologies for the confusion. Please see the answers to your questions below. 

1. if you play a promotional chip in and win, the dealer will take the promotional chip and issue standard chips for the full amount of your win. 

2. The dealer has lower denomination promotional chips and can exchange them for you. 

3. Tier status and cruise certificates are both determined based upon the number of points accumulated. Chips purchased through your Cruise Planner will qualify for these points. The promotional or "Bonus" chips that are issued on top of your original purchase will not be eligible for points. 
 

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Thanks for getting those clear answers, @Cez! Given the minimum chip purchase is $500, I doubt I'll be taking advantage of that any time soon (and the option has been gone from my Cruise Planner since the Cyber Monday week promo ended). But it's good information to have, and definitely helps inform any purchase I do eventually make.

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12 minutes ago, JLMoran said:

Thanks for getting those clear answers, @Cez! Given the minimum chip purchase is $500, I doubt I'll be taking advantage of that any time soon (and the option has been gone from my Cruise Planner since the Cyber Monday week promo ended). But it's good information to have, and definitely helps inform any purchase I do eventually make.

@JLMoran since they are replacing your winning chip you'll go through $ 500 in 1-1.5 hour  (BJ, $10 bet per hand, average 50 hands per hour on 5 to 7 people per table)

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Just now, Cez said:

@JLMoran since they are replacing your winning chip you'll go throw $ 500 in 1-1.5 hour  (BJ, $10 bet per hand, average 50 hands per hour on 5 to 7 pp table)

I play craps, not BJ, so my math will be a little different. ? Still $10 bet per shooter's "throw cycle" (playing pass line plus single odds), but it's usually at least a couple of minutes between start and end of the "throw cycle", simply because of all the side bets getting placed each throw. 

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