Lovetocruise2002 Posted January 28, 2019 Report Share Posted January 28, 2019 57 minutes ago, Matt said: I wonder if you could create a brand new account on RC's site and then have them switch C&A number over to the new account once you confirm emails work? Been there, done that, still nothing Quote Link to comment Share on other sites More sharing options...
Susie Posted January 28, 2019 Report Share Posted January 28, 2019 25 minutes ago, twangster said: I've called at least 5 times over this issue. Last was to the C&A team who promised to look into it. This problem pre-dates the new website, it has always acted this way - check the box and days later its unchecked. I know of a pinnacle who engaged Bayley's office in her quest to get it fixed. She had no luck either. LOL I think they know you book your cruises with them anyway so they not bother to send you deals Quote Link to comment Share on other sites More sharing options...
twangster Posted January 28, 2019 Report Share Posted January 28, 2019 Just now, Susie said: LOL I think they know you book your cruises with them anyway so they not bother to send you deals Yeah I never really worried about it too much, until Royal UP came along. Then I contacted them again, and still no luck. No Royal UP for me... Quote Link to comment Share on other sites More sharing options...
Vacation Crazy Posted January 28, 2019 Report Share Posted January 28, 2019 No emails here either. Just think of the technology on the ships yet they cannot figure out how to email their customers. Ugh!!!!! WAAAYTOOO and twangster 2 Quote Link to comment Share on other sites More sharing options...
Susie Posted January 28, 2019 Report Share Posted January 28, 2019 1 hour ago, twangster said: Yeah I never really worried about it too much, until Royal UP came along. Then I contacted them again, and still no luck. No Royal UP for me... Just a thought but not sure will help. Maybe you could go to Diamond lounge then ask the person on the C&A desk (sorry don't know what to call that person at the desk (Diamond lounge ambassador)) to change it for you. Not sure he/she can access your account on the ship but just a thought. Quote Link to comment Share on other sites More sharing options...
twangster Posted January 28, 2019 Report Share Posted January 28, 2019 40 minutes ago, Susie said: Just a thought but not sure will help. Maybe you could go to Diamond lounge then ask the person on the C&A desk (sorry don't know what to call that person at the desk (Diamond lounge ambassador)) to change it for you. Not sure he/she can access your account on the ship but just a thought. Ironically that is where I ran into the Pinnacle who went so far to engage the CEO's office. It was in the Concierge Lounge on Vision. The DL and CL concierges are great resources but powerless when pitted against Royal IT. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
tiny260 Posted January 28, 2019 Report Share Posted January 28, 2019 9 minutes ago, twangster said: Ironically that is where I ran into the Pinnacle who went so far to engage the CEO's office. It was in the Concierge Lounge on Vision. The DL and CL concierges are great resources but powerless when pitted against Royal IT. I think I've posted this before, but I will again, i used to never get promotional emails, I would get cruise confirmation emails, cruise planner purchases etc.. But when they went to the new web page layout and we had to create a new password etc., then I started getting emails, I now get multiple emails per day. I agree, before the change I was really frustrated, a co-worker of mine got them with the same email name structure, so it was really frustrating. Susie 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted January 28, 2019 Report Share Posted January 28, 2019 I get all of the emails...promos...offers...everything BUT when Royal Caribbean sends me a booking confirmation, that email goes to the trash 100% of the time. For a long time I had no idea why I wasn't getting my confirmations. Then one day I saw one in trash...and realized that they were ALL going DIRECTLY to the trash. I still have to dig them out of the trash when they come but at least I know where to look now. Quote Link to comment Share on other sites More sharing options...
mom2mybugs Posted January 28, 2019 Report Share Posted January 28, 2019 my husband gets all promotional emails...I get everything else. It makes no sense. Have tried to change this a gazillion times to just my email and nothing works. If we ever do get an upgrade offer (and I'd seriously love one for our inside allure cabin) we will never see it. Jane Quote Link to comment Share on other sites More sharing options...
twangster Posted January 29, 2019 Report Share Posted January 29, 2019 I may have gotten emails working, at least Royal UP emails. I was exchanging DM's with Royal over Twitter yesterday on another matter and mentioned it to them. I was thinking maybe they know someone in IT. Today I received two separate Royal UP emails for two upcoming cruises. They had sent me a URL to sign up, which, when I did reported I was already signed up. Here is the URL: https://secure.royalcaribbean.com/dealsandmore/signup/email.do Hopefully this sticks. So in my case I seem to have gotten it working with the help of a little bird. Matt 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted January 29, 2019 Report Share Posted January 29, 2019 Just now, twangster said: I may have gotten emails working, at least Royal UP emails. I was exchanging DM's with Royal over Twitter yesterday on another matter and mentioned it to them. I was thinking maybe they know someone in IT. Today I received two separate Royal UP emails for two upcoming cruises. They had sent me a URL to sign up, which, when I did reported I was already signed up. Here is the URL: https://secure.royalcaribbean.com/dealsandmore/signup/email.do Hopefully this sticks. So in my case I seem to have gotten it working with the help of a little bird. Just don't say it out loud. So glad to hear that there has been a breakthrough. Well done. twangster 1 Quote Link to comment Share on other sites More sharing options...
jaullram Posted January 30, 2019 Author Report Share Posted January 30, 2019 I changed my email address on my account and low and behold, I get emails! Apparently, if two people in same house have same email, you won't get any! I got royal upgrade email today too....not bidding because we are already in a Grand Suite and upgrade price isn't worth it. Quote Link to comment Share on other sites More sharing options...
mworkman Posted February 4, 2019 Report Share Posted February 4, 2019 $1000 off..Star Class Suite. Out of curiosity, i've only seen it offered one time (Suite Bonus), i wonder if it will ever appear again now that the RoyalUP program has been released. http://creative.rccl.com/Sales/Royal/Promotions/MARCH_OFFER_SUITE_BONUS.pdf Lovetocruise2002 1 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted February 4, 2019 Report Share Posted February 4, 2019 1 hour ago, mworkman said: $1000 off..Star Class Suite. Out of curiosity, i've only seen it offered one time (Suite Bonus), i wonder if it will ever appear again now that the RoyalUP program has been released. http://creative.rccl.com/Sales/Royal/Promotions/MARCH_OFFER_SUITE_BONUS.pdf Yep....saw it that one time and haven't seen it since. Might have been a one-time doobie. Quote Link to comment Share on other sites More sharing options...
AussieChick Posted February 4, 2019 Report Share Posted February 4, 2019 Seems this is an ongoing huge problem. I have never received one either. How can they let you know a special is coming up, if their emails don't work? Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted February 5, 2019 Report Share Posted February 5, 2019 10 hours ago, mworkman said: $1000 off..Star Class Suite. Out of curiosity, i've only seen it offered one time (Suite Bonus), i wonder if it will ever appear again now that the RoyalUP program has been released. http://creative.rccl.com/Sales/Royal/Promotions/MARCH_OFFER_SUITE_BONUS.pdf 9 hours ago, WAAAYTOOO said: Yep....saw it that one time and haven't seen it since. Might have been a one-time doobie. Wait...now I am confused...this offer is for this coming March right? Quote Link to comment Share on other sites More sharing options...
mworkman Posted February 5, 2019 Report Share Posted February 5, 2019 Just now, Lovetocruise2002 said: Wait...now I am confused...this offer is for this coming March right? That was the old one..notice the 2018 date on the bottom. Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted February 5, 2019 Report Share Posted February 5, 2019 Just now, mworkman said: That was the old one..notice the 2018 date on the bottom. Nope. I tend to miss things when cooking dinner and reading the threads on the message boards. Quote Link to comment Share on other sites More sharing options...
mworkman Posted February 5, 2019 Report Share Posted February 5, 2019 Just now, Lovetocruise2002 said: Nope. I tend to miss things when cooking dinner and reading the threads on the message boards. What...No Coastal Kitchen tonight? We want pics to compare it to Coastal Kitchen Presentation, Presentations, Presentation! Lovetocruise2002 1 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted February 5, 2019 Report Share Posted February 5, 2019 Just now, mworkman said: What...No Coastal Kitchen tonight? We want pics to compare it to Coastal Kitchen Presentation, Presentations, Presentation! Sadly no, I'm still in Home Genie status. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.