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No Emails from Royal


jaullram

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We are hoping to receive an email for the new RoyalUp program, however, we never get emails (except for invoices) from Royal.  I have called and confirmed we are signed up to receive Marketing materials and we only have one email on file.  Has anyone ever had this problem - if so, how does it get fixed?  The same goes with casino offers from Royal.

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I also not getting emails from RC which are not invoice or approval for cruise planner beside emails like : 

1. Join to C&A - while I am already Emerald.
2. Last chance to do online check in - while I did it already two month ago .

And more stuff like that.

I suspect the email server which RC are using for promotions is being in some black list of spam senders and therefore many are not getting the promotions emails. 

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I suspect RC is monitoring the success of their marketing email offers.    I used to receive them and occasionally would click on an offer.  I never actually reserved a cruise using one of these emails but I would often get a follow up email when I did click on an offer.  I have not clicked on one of their offers during the last few months and I realize I have stopped receiving the offers.  Additionally, I had put my email address on my children's crown and anchor accounts.  I would notice that when they received an offer I wouldn't get one and vice versa. Whatever RC is doing, they are not just blasting out email offers to every registered account.

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16 hours ago, Baked Alaska said:

I get plenty of promotional emails from Celebrity, but zilch from Royal, other than Cruise Planner related purchases.

Same here, but I did get an email with a Royal Up opportunity for a January cruise.

@jaullram I’d assume you’ll get one if there is a chance to apply. Not all sailings will have the opportunity.  

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I just got an email from RoyalUp for my upcoming Grandeur cruise (22 Dec).  I had received it last week from Michelle.  Strange that they resent it....directly to me this time.  It would be nice to be in the Royal Suite for 12 days (currently in a GS) but the biggest suites on the Vision class ships are far forward - a location that I feel is less than desirable.    Unfortunately the RS is ALL the way forward so I'm not really interested in being there (although the room would be nice !).  It doesn't really offer any more amenities than I already get with the GS and it is not even available for our cruise so no need to waste my time.

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3 hours ago, jaullram said:

It is so frustrating as I would like to be able to get an offer to bid on an upgrade if we wanted.

This is exactly where I am sitting.  I suspect I won't even have the opportunity to bid even if I wanted to.

1 hour ago, KathyC said:

 

@jaullram I’d assume you’ll get one if there is a chance to apply. Not all sailings will have the opportunity.  

Not sure about that, several people on my Harmony sailing got bid offers.  I didn't....

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5 hours ago, jticarruthers said:

I never used to get anything from Royal ... I think I average 2-3 promotional emails a day now ... not sure which is worse.

I was in this same predicament, I never got any emails, I have a work buddy that would get them all the time, but when Royal converted to the new login where all of us had to go pretend we lost our password and basically re-set up our account, I now get 1-2 emails daily as jticarruthers states.

I do not get any from Celebraty even though I'm set up and have a login. I do get Azamara though

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5 hours ago, Lovetocruise2002 said:

This is exactly where I am sitting.  I suspect I won't even have the opportunity to bid even if I wanted to.

Not sure about that, several people on my Harmony sailing got bid offers.  I didn't....

I got mine a few hours after others did on this cruise.  We compared notes and figured out they sent them by room category.  The higher categories got them first, the the inside/ocean view got theirs last.  Some people said they did not get an e-mail at all, and those were in the highest suites.  I guess nothing available higher to bid on so they didn't get an offer?  We also noticed that we didn't all get the same minimum bid for the same category.   

What cabin are you in on this Harmony sailing? 

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2 minutes ago, KathyC said:

I got mine a few hours after others did on this cruise.  We compared notes and figured out they sent them by room category.  The higher categories got them first, the the inside/ocean view got theirs last.  Some people said they did not get an e-mail at all, and those were in the highest suites.  I guess nothing available higher to bid on so they didn't get an offer?  We also noticed that we didn't all get the same minimum bid for the same category.   

What cabin are you in on this Harmony sailing? 

The Star Loft.  @bellemiche and I are on the same sailing and on her offer, there were bids open for the Royal Loft and Villa suite (both which are "higher" than the Star Loft).  Truthfully, we are good where we are.  It just would have been cool to be able to bid on the Royal Loft....

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1 hour ago, Lovetocruise2002 said:

The Star Loft.  @bellemiche and I are on the same sailing and on her offer, there were bids open for the Royal Loft and Villa suite (both which are "higher" than the Star Loft).  Truthfully, we are good where we are.  It just would have been cool to be able to bid on the Royal Loft....

You have so many cruises booked I bet you'll get plenty of chances ? LOL

I'm curious - I may have to start a ~gasp~ spreadsheet and track prices to see if bidding is actually a worthwhile thing.  Just because a bid starts at, say, $100 to go from a balcony to a junior suite, doesn't mean that if you bid $100 you'd actually get it at that rate.  Since it's per person, that means $200.  You know there will be others bidding much higher than the minimum, so what are your chances anyway?  And at what price point does it make it worth it?  If the price between an balcony & a junior suite ever drops to that $200 difference that you'd be willing to bid, then it's worth it to secure the room in the location you want.  I'd be afraid I'd be stuck in the least desirable cabin that category by bidding.  And by bidding, I'm forfeiting those double points I'd have received by booking directly.  

For those of you that are already getting the double points, bidding for a higher category won't matter as much, but again you're giving up choosing which cabin you'd be put into.  We usually book a balcony room, so that's the scenario most relevant to me.  I do have a couple oceanview and inside booked for quick not-in-the-budget-but-we-want-to-go-anyway so I may consider bidding up from inside to oceanview or oceanview to balcony but that's it.  My offers for my oceanview on Brilliance in January were starting $40 pp for balcony, $100pp junior suite, or $100pp grand suite.  Somebody else on this sailing reported getting an offer to upgrade to a royal suite.  Someone in our group has that one and only suite, and he's not going anywhere.  So not sure how much stock to take in these bid emails anyway.  They are offering bids on rooms not available! LOL 

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Honestly, I personally would only bid if I was going from a JS to another suite category. Anything else would not be worth it to me since you don't get the double points.  The other situation where I would bid is if I was with my kids and I could bid on a cabin with more than a sofa bed.

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On 12/2/2018 at 5:50 PM, jaullram said:

We are hoping to receive an email for the new RoyalUp program, however, we never get emails (except for invoices) from Royal.  I have called and confirmed we are signed up to receive Marketing materials and we only have one email on file.  Has anyone ever had this problem - if so, how does it get fixed?  The same goes with casino offers from Royal.

I could have written this post.  Exact same thing for me.  No emails except invoices and communication related to an already booked cruise.  I have to call CR all the time to have them check cruises for me.  Everyone I've spoken to confirms my email is in the system.  No one can correct it.

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I finally got an email!!!  Randomly, I was online looking at cruises and I left the website without booking anything.  I received an email from Royal Caribbean Marketing asking if I would like to continue booking my cruise.  Interestingly, although Royal said all correspondence is going to my yahoo address, this one email came through my work address.  I called and they explained that if I had ever used my work email to do online check in for a past cruise it is probably using that email.  At any rate, I went in and changed my email address and have received one email to my yahoo account since then.  Still nothing on RoyalUP but maybe I will start to receive emails now!

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I know that if you with a Travel Agent they are copied on the emails being sent.  We received many hunderds last week!  Our agents contacted their clients to ensure they received the emails and we were surprised that several clients said they didn't get them.  The email was correct on the email, but the clients had not received them - possibly a spam filter? 

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@Lovetocruise2002 is correct. We received the email for our March 10/19 cruise on the Harmony. We are currently in a GS, but I decided we had nothing to lose if we put in a bid for a higher suite - Crown Loft and Star Class Aqua Theatre. All suites are showing as sold out for our sailing, so I'm not getting my hopes  up that our bid will go through. 

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  • 1 month later...
On 12/9/2018 at 8:00 AM, bellemiche said:

@Lovetocruise2002 is correct. We received the email for our March 10/19 cruise on the Harmony. We are currently in a GS, but I decided we had nothing to lose if we put in a bid for a higher suite - Crown Loft and Star Class Aqua Theatre. All suites are showing as sold out for our sailing, so I'm not getting my hopes  up that our bid will go through. 

I am on the Oasis on 1/27 in a Sky Loft.  Put in a bid for a Star Class Aqua and Royal Loft.  No response as of yet.  Hopeful but happy in the Sky Loft if I don't get it.

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I emailed RCI support and described how I have been repeatedly and randomly unsubscribed fro RCI promotional emails (preferences check box magically un-checks itself).  The first reply I got was a fairly generic, "So sorry.  We've re-subscribed you."  That lasted about 3 days, so I emailed back and re-iterated that whether I check it myself or a customer service rep does it on my behalf, my preference always disappears.

I asked them to escalate to their web dev management, and they confirmed they have.  So far, so good.  Don't know what they did to my account but it seems to have stuck this time.  YMMV.

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Still no luck for me.  I’ve tried everything others have.  I get Celebrity emails and emails for cruise planner bookings but no marketing and no Royal Up emails.   

I suspect the real subscriber list is an excel spreadsheet on a computer under someone’s desk and checking the check box does nothing. Until someone copies and pastes my email address into the magic spreadsheet no joy for me.  

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Check your spam box.  I've had the same issue; seven years and 18 cruises with royal, and never not a one email from em.  Came across this post so decided to check my spam box, and sure enough, first thing I see is an upgrade offer for my upcoming Enchantment cruise.  Also got one for my Oasis cruise, but of course I don't find it til the day I get off.

Still trying to figure out how to get it off my spam list...

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23 hours ago, twangster said:

Still no luck for me.  I’ve tried everything others have.  I get Celebrity emails and emails for cruise planner bookings but no marketing and no Royal Up emails.   

I suspect the real subscriber list is an excel spreadsheet on a computer under someone’s desk and checking the check box does nothing. Until someone copies and pastes my email address into the magic spreadsheet no joy for me.  

I wonder if it's possible to create a new RC account (rather than using your existing one) and use a different email there and see if that works better. A fresh start, if you will.

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1 minute ago, Matt said:

I wonder if it's possible to create a new RC account (rather than using your existing one) and use a different email there and see if that works better. A fresh start, if you will.

That might get me marketing emails, but not Royal UP emails.  Don't really want to give up D+ status and start at zero points just for Royal UP.  ?   

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Just now, twangster said:

That might get me marketing emails, but not Royal UP emails.  Don't really want to give up D+ status and start at zero points just for Royal UP.  ?   

I wonder if you could create a brand new account on RC's site and then have them switch C&A number over to the new account once you confirm emails work?

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Just now, Matt said:

I wonder if you could create a brand new account on RC's site and then have them switch C&A number over to the new account once you confirm emails work?

I'm too fearful when they merge the accounts I'd lose my cruising history and all my points.  

Honestly I hear of quite a few people with the same issue.  The marketing department must be aware of this problem and I'm very surprised there is not some desire and effort to fix it on their part.  

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Just checked my account settings and once again it's unchecked for Royal but checked for Celebrity.  

I have once again checked the box and saved my settings.  This usually last ~ 24-48 hours before it becomes unchecked again.

They must do a partial database recovery batch job every night that reverts it to yesterday's settings.    Or maybe it's stored in an unrelated database that doesn't sync properly.  Or maybe it really is a spreadsheet on a desktop computer under a desk that no one knows about because the guy or girl left a couple years ago and the cleaning crew unplug it every night to run the vacuum.  

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Just now, twangster said:

Just checked my account settings and once again it's unchecked for Royal but checked for Celebrity.  

I have once again checked the box and saved my settings.  This usually last ~ 24-48 hours before it becomes unchecked again.

They must do a partial database recovery batch job every night that reverts it to yesterday's settings.    Or maybe it's stored in an unrelated database that doesn't sync properly.  Or maybe it really is a spreadsheet on a desktop computer under a desk that no one knows about because the guy or girl left a couple years ago and the cleaning crew unplug it every night to run the vacuum.  

Call in and update it. I think my uncheck for a few years and I called C&A. Changed a couple things on my preference like receive Promo email and change water to grapefruit juice.

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11 minutes ago, Susie said:

Call in and update it. I think my uncheck for a few years and I called C&A. Changed a couple things on my preference like receive Promo email and change water to grapefruit juice.

I've called at least 5 times over this issue.  Last was to the C&A team who promised to look into it.  This problem pre-dates the new website, it has always acted this way - check the box and days later its unchecked.  

I know of a pinnacle who engaged Bayley's office in her quest to get it fixed.  She had no luck either.  

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