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  1. The price of an Owners Suite on our cruise from Southampton in September became $1000 cheaper than the price we paid for a Grand Suite. I phoned RCI and asked how much a Grand Suite would now cost to see if it had reduced in price, otherwise we would book the OS. He couldn’t give me the current price on a GS as they were all sold out and pricing was not visible to him until one became free. If we cancelled our current booking he could see the price if it returned into the available inventory, but the cost of cancelling was our original deposit of $400 We cancelled our current booking and the Suite did return to the general inventory for $16,000, so we went ahead and booked the OS as it was far cheaper than this new price and the original price we paid. it irks me that in Australia/New Zealand RCI keeps the whole deposit even though all we were doing was a cabin upgrade on the same sailing. i asked him whether the policy in the US is different as I understood if you booked in the US on a $400 deposit you would forfeit $200 ($100 per guest) and get a $200 future cruise credit. Is my understanding correct? We are looking to book a Harmony B2B in 2021 and I am wondering whether we might be better to use a travel agent like MEI to manage our booking, as sales regularly come with better pricing but having to forfeit $400 each time is frustrating. I know there are added regional complexities such as when we book here gratuities are part of the base fare cost so there will be a bit of maths involved to work out if it worth while. At the end of the day the cruise was $789 cheaper than our original booking and we got a $400 C&A discount which offset the $400 RCI keep so it is okay but I would have preferred an $1100 saving for what was essentially a cabin upgrade. i did ask him if we could change our sail date as that was only a $200 cost but he said the deposit would remain non refundable so it would cost another $200 to change back.
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