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Found 5 results

  1. This is our first time using a travel agent, which I decided to do after listening to about 10 podcasts. 😂. Well, lo and behold she called me earlier this week. Our cruise went down almost $800!!!! Such awesome news and reinforced to me to always use a travel agent for cruises in the future!
  2. I have an existing cruise reservation that I would like to transfer over to MEI. Does anyone have a specific travel agent at MEI they would recommend? I have had some bad luck with some other agencies in the past. I would like to find a good agent that will check in with me when new promotions come out and potentially save me some money.
  3. To make a long story short, I have an on-line booking and was looking to move it to my travel agent. I have had a Crown and Anchor account for years. All of the sudden, it said my log in was wrong (which wasn't). I couldn't retrieve my recovery as I haven't had that email for years. I created a new log in but now I cannot pay on-line. I called RCI and they couldn't get it fixed either. I can call and pay over the phone but that is kind of a hassle for me I feel like. Are they any of you that call in your payment directly to RCI? I don't know if I can even transfer it to my travel agent anyway. Any suggestions please.
  4. For those who have ever vacillated over whether or not using a travel agent was in your best interest or not, let me assure you that a GOOD travel agent is priceless. I have proven that to myself this week with the disaster that Royal Caribbean created with its cancellation of the Empress sailings in March and April. As everyone now knows, Royal Caribbean cancelled 6 sailings on the Empress of the Seas, due to sail beginning in late March through mid-April. Dan and I were booked on the April 11, right, smack dab in the middle of that cancellation cluster. It was a psychological blow to us as well as a potential logistics nightmare. All I can say is THANK GOODNESS I had Michelle Cunningham with MEI as my advocate. I can say, without any doubt, I would have killed myself, Dan or someone on the other end of the phone line before I managed to get it all straightened out if I had had to do this by myself. Imagine. 1800 passengers times 6 sailings. Over 10,000 people are trying to either rebook or cancel their cruises. No thanks. Not only did Michelle manage to salvage our cruise but she saved our $1,000 OBC that Dan had earned on our Allure sailing (from Club Royale), which was in real danger of going bye-bye. Our out-of-pocket costs, as a result of this monumental BLUNDER - that was 100% Royal Caribbean's doing - is only going to be ~$200...which will be some airline change fees that RCI is too damn cheap to reimburse us. Thanks to Michelle's diligence and persistence, we were able to get $200 of the $400 reimbursed. She got us rebooked on the sailing of our choice in the same room that we original had (Owner's Suite 8506) for the same price. Actually, we got a $28.68 refund so she actually got us money BACK on the resked. ...and let me assure you, she did not do this without considerable interference from me ! We changed our minds, and changed them back again at least twice, not to mention the numerous emails that I sent, inquiring as to her progress over a 48 hour period. She never complained (at least, not directly to me although she would have had every right to do so !) and came through like a trooper. EVERYTHING has been rescheduled...the cruise, the hotel, the excursions, the airfare. Everything. We couldn't be happier, considering. This is all the result of excellent service from Michelle and no thanks WHATEVER, to Royal Caribbean. So Michelle....thank you for everything you had done for us over the past 72 hours. You are a gem, a great friend, a consummate professional and a credit to your Agency.
  5. Hi Everyone! Taking Matts advice I've been trying to find a travel agent located in Australia. So far, they either don't reply to emails or don't actually read the email before replying. I really want to book Ovation through an agent but I'm running out of time. I live in Melbourne but I'm happy to use email and phone so any recommendations around Australia would be greatly appreciated. Thanks! Luke.
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