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SouthernYankee

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Posts posted by SouthernYankee

  1. We were on this cruise and here is what we received from our TA.  We just booked a Caribbean cruise instead for end of October.

     

     

    Dear Travel Partner,

    There's really no easy way to say this, but we have to cancel our Quantum of the Seas cruise. We made a change to our itinerary planning, and we've decided to combine a few of Quantum's shorter sailings to create a more immersive experience - including additional ports. As a result, we'll no longer be offering your clients' original itinerary and they'll need to change their ship and sail date. We know this news is disappointing, and we're sorry for the impact to your clients' vacation.

    Every aspect of their vacation should be enjoyable. So, we've put together some alternate options that we hope will work for them.

    Option 1: Re-book any Royal Caribbean International sailing and receive the following credits to spend onboard per stateroom:

    • $100 USD for Interior, Ocean View, and Balcony staterooms | $200 USD for Suites
    • Plus, an additional $50 USD for each third or more guest to spend onboard
    • And, you'll receive protected commission.

    Option 2: If they choose to cancel, we'll be sad to see them go

    • We'll process a full refund of any paid portion of their cruise fare to the original form of payment, including any non-refundable deposits.
    • Lastly, any pre-paid amenities will be refunded to the original form of payment within 7-10 business days.
    • Please note, if they choose this option, we will not provide additional compensation.

    It's important to us that your clients find the best vacation option. One of our destination experts will call you starting February 25th to help find their perfect cruise. If we happen to miss you, please call us back by March 10th, 2020 at 888-281-9344. If we haven't heard from you by March 10th, their reservation will be cancelled.

    Please note, unnamed groups or bookings in offered status with no payment applied will not qualify for the alternate options provided.

     

    Thank you for your support and partnership. We hope your clients find another cruise vacation with us. Whether they are celebrating a special occasion or looking to explore, relax, and recharge - we have no doubt their time with us will be nothing short of amazing. We look forward to welcoming them onboard.

  2. 37 minutes ago, WAAAYTOOO said:

    We have been very successful in getting items in one specialty restaurant that is offered elsewhere.  For instance, I often order the cream of mushroom soup when I’m in the Coastal Kitchen or Jamies and they always accommodate my requests.  The French onion soup is readily available on the ship in different venues so I would not hesitate to ask for it if you want it.  Recently, we were very disappointed that queso fundido had been removed from the menu at Sabor on Navigator.  I asked if they serve it even though it was not on the menu and he said that, unfortunately, they could not. We were so disappointed. Then to our great surprise, the next evening, when we were at dinner at Chops, here comes a beautiful serving of queso fundido.  I guess they had “found” some and brought it to us.  What a wonderful surprise.  So it is possible to get items that are not on the menu -even if they have been removed from the menu.  You just have to ask !

    You may more disappointed to find out that Sabor's has been replaced with Hooked on the Navigator.  However we recently ate at Hooked on the Symphony and it was a great addition to the Specialty Restaurants.  The New England Clam Chowder as well as the Halibut was outstanding!  Maybe some good news is that they added a El Loco Fresh on the pool deck for some quick Mexican favorites.  It was also very good on the Symphony. 

  3. We are taking the Radiance this September from Honolulu to Sydney.  It is a eighteen night Transpacific and when we dock in Sydney we have reservations to stay at the Rendezvous Hotel in the Rocks area.  We have several excursions booked while we are in Sydney including an all day trip (Blue Mountain & Wildlife with Cruise - 10 hours) to the Blue Mountains which is by AAT Kings Day Tours. Other excursions booked are Australian Wildlife 4WD Tour from Sydney by Boutique Tours and a Sunset Dinner Cruise (Captain Cook Cruise).  We are then going to Cairns and after several days end up in Melbourne before returning home. 

    As for the B2B disembarking, we have found that many ports vary their handling of this process.  Having never been to Australia, we are not sure how and what customs require.  Normally you would probably meet in a lounge and they will walk everyone together to customs and board the ship with your new seapass card.  We have sometimes had Custom Agents come on board to review documents.  There is usually a private lunch for people doing B2B sailings (provided there is a large group).  The lunch would be one of the perks for doing a B2B and also the privilege to access your stateroom anytime during the day.  

    After we return we can let you know about the hotel and excursions we did or any other "must sees".

    Hope this may help. Welcome to the Blog.

     

     

     

  4. 32 minutes ago, Joe01 said:

    RCI gave me the wrong answer - Margot van Erck will be AM for my SY B2B.

    Anyone sailed with Margot before?

    We have sailed with Margot van Erck twice.  Once on the Legend and last June on the Radiance.  She is very nice and extremely high energy.  She was a CD staff member on the Legend and AM on the Radiance with Steve Davis.  We are sailing tomorrow on Freedom for 8 days and according to your list we will see her onboard. 

  5. 1 hour ago, jticarruthers said:

    I think that's the best compensation offer I have ever seen RCI hand out. From a non-emotional observer's perspective I think (as stated above) that getting your money back plus basically a free cruise is a pretty great deal .. from the emotional "on the trip of a lifetime" type scenario, I am sure there are a lot of really unhappy people out there though.

    Agreed.  For some a long way to travel for the disappointment, especially if they had booked any kind of post cruise excursions from another provider.  

  6. Very tough to do, as they all have their persona.

    1.      Allure

    2.      Oasis

    3.      Harmony

    4.      Anthem

    5.     Independence

    6.      Freedom

    7.      Liberty

    8.      Serenade

    9.      Radiance

    10.   Navigator

    11.   Jewel

    12.   Brilliance

    13.   Adventure

    14.   Explorer

    15.   Enchantment

    16.   Vision

    17.   Grandeur

    18.   Rhapsody

    19.   Majesty

    20.  Legend

     

       

     

  7. 1 hour ago, kandamonk said:

    I heard that Johnny Rockets has complimentary breakfast. Is this true on all the ships that have this restaurant? I'm going on Liberty in June and wondered if they would have it.

    Johnny Rockets only offers complimentary breakfast on the Oasis class ships.  Oasis, Allure and Harmony for sure and I would imagine that Symphony will be the same.  Never saw breakfast offered at Johnny Rockets on the Freedom class ships or the Voyager class ships.  

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