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michelle

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Everything posted by michelle

  1. And an example of a triple where it tells you if its an upper berth or sofabed i'm sure these are all not 'absolutely perfect- but its helpful, like when they also added on invoices the percentage of obstruction your cabin has - triple OV balcony on Freedom Bed Configuration: 2 LOWER TWIN BEDS - CONVERTED TO QUEEN Available Upper berths - 1
  2. Yes, agents have the ability to hold longer but its nice they are letting direct 24 hour holds again Yes, they used to do this back in the day.... also we are seeing new enhancements on invoices now - Bedding is a line item Which is very helpful - this below is an example of a quad cabin for clients ex; Bed Configuration: 2 LOWER TWIN BEDS - CONVERTED TO QUEEN, SOFA BED DOUBLE
  3. aw this is just a lack of communication - your agent just has to ask them to refund the $200 and they will - but airfare is so tricky if you or your agent do not know "key words" when talking to air desk people is so confusing - I always tell my clients until they have air ticketed its not really active for them and you can ticket anytime once they are held, but you should not have had to go through the million calls to find this out- bummer air is the hardest part of travel nowadays
  4. I usually get off for 1-2 hours and walk around - have a few shops i like to visit and just walk around but I agree so many people do not like getting off the ship here which is not great for the city itself...
  5. I always upgrade the drinks and the wi-fi before boarding - well worth it I think
  6. SO crazy its not pulling up for me either - i'll be watching my mail too, thanks for the notice
  7. I really like Celebrity - slower pace yes, and more adult friendly - they have fun wine tasting classes and unique dinners. and restaurants that I really like. I took Solstice to Alaska last year and loved the staff and the Sky Suite I had. And your Royal benefits transfer too. The ships are different but I like the change of pace, the all-included packages I can add and the fun shows.
  8. Shoot I was hoping the ELITE benefits would be better I'm just about to do an 11 night Celebrity to New Zealand next year so was hoping for some extras - at least Laundry for that length will be good.
  9. They sell them in lots of 3 or 6 so yes 9 should be good
  10. Hi all Letter today says only Dec 4, 2022 sailing is cancelled- they are going to have Ship previews for one week only it looks like. So Nov 27, is a go right now as is Dec 11th Just looks like those on Dec 4, 2022 are getting emails for Wonder of the Seas.
  11. the Trifecta - remembers those numbers for Roulette once you are on the ships!
  12. Hey- your TA can give permission for you to talk to Royal about anything to do with your booking -I did that alot during the shutdown. ITs a note your agent would have to call in and do but I do understand wanting to be able to speak directly to the cruise line -
  13. Hi All For anyone that knows this answer or can help a girl out- Cruise planner team was not too helpful unfortunately. from a client: Is there any way you could find out the charge for kayak/paddleboard rental at South Beach on Perfect Day at Coco Cay and for how long we can rent the kayak/paddleboards for?
  14. Glad they answered so quickly - they are trying to be better about allowing you to transfer FCCs at least
  15. thank you for the shoutout to MEI Agents
  16. Thank you for this question - the system we use is great at tracking fares, but LOTS of things factor into the tracker we use too. did you get booked into one of our group rates, do you have a current OBC that will drop if we adjust the fare, are you looking at non-refundable rates online, but you book refundable deposit rates, is the system working correctly to adjust??? (issue lately) and so forth. I work in tandem with my clients and if they see rate drops, I look at them that day they email - sometimes we have to figure it out together and yes, sometimes the system does flag me of a drop, but the system does not grab things like you booked refundable vs non-refundable that is a big one> Clients are never "bugging me" to ask about prices, but it can take me all day to look into if, cause I may be on the phone trying to get a refund due that is taking 5 months ! Our team values every client - this system flags when a sale happens mostly - so if Royal announces a new sale it does sweep but it does not do it all in one day it does it over the course of the sale. Thank you for the support - and mostly for supporting MATT and this blog - Cheers
  17. happy it worked out and have no idea how royal is pricing things these days but not going to ask
  18. yes, they actually found some sites on their own but yes, I have the home tests myself for back up and they are much cheaper - thanks raye
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