AnnetteJackson

Hey there, I wanted to check in to see if you were still having issues reaching your agent. I now have power and internet (for the time being) so wanted to check in. Please feel free to email me at [email protected] and I can make that payment for you. We do have an ER plan for all our agents and there is an office number to reach the Admin Staff (425-396-7505) I can say that when in a storm sometimes things happen that will take an agent offline unexpectedly, but we have offices all over the US so there is a person covering or the office staff that can jump in and help. EMail me and I can look into your reservation.

@twangster CRACKING ME UP!

I have done this very thing for Grandeur at the port. I landed and got something to eat at the airport (There is nothing at the port - warehouse district) Then headed over to the port and arrived around 10. My boarding time was 11:30, but they opened the doors to check in at 10:15 - so then I waited inside the terminal until boarding around 1130 am.

So glad you enjoy working with Heather. All of our agents can book into Matt's groups. I am the coordinator of the group from MEI-Travel. I book very few clients, but I go on these trips to make sure all the MEI-Travel clients have a great time. So feel free to book your next cruise and let Heather know you are waiting on the next group announcement. I always make sure the agents are aware of the group details BEFORE Matt announces to you guys so they are ready to go when you start having questions. Thank you for supporting Matt and the Blog by booking with us.

Yes, A perk to adding these now and paying them is you don't have the charges on board, but also it locks you in on the price. Royal has been increasing these yearly lately so this would protect your added cost.

I would love the opportunity to speak with you on the challenges you are facing. I can be reached at [email protected]

I can say that all pricing comes from RCCL - there are times that companies have other offers such as we are offer prepaid gratuities right now and other companies are not. Also if there is a group for an agency on a date that will play with numbers and OBC offers as well. Sorry that our pricing did not work out on the offers you were getting with other places, but the next time you come and ask we could have the better offer based on your travel dates.

Definitely get some heavy duty magnets as it will hold the clip fan, but depending on how the room is set up - I have hooked the clip fan to the bunk bed or light near the bed as well. In fact we have clipped it to the curtains before and had it prop on the top bunk before so we got to have the fan and keep the curtains closed! If you need the fan more for noise, they do have some fans on board each ship that you can request once on board.

Have you considered a Family room? it gives you more space. If the kids are tall the bunk beds might not work but there is also a sofa bed. Still only one bathroom but lots of space for 6 people in one room.

IMO - taking time for the parents is just as important as spending time with the kids. I think all adults should take the time to reconnect without the kids a little bit - it makes everyone appreciate the others more. And Grandma gets to have the kids for a little bit too!

Feel free to email me directly at [email protected] I will match you up with one of our many agents that can help you with your plans. We have a great team here to help you find the best price as well as to work with those unusual situations. I wish I could say we always win when we go to battle with RCCL (or other cruise lines or suppliers) but we do give it our best effort to fight for our clients. We love to help support Matt, the blog and his community.

Just an update to this string.... If you look you will see there was a new string created with an update We were able to jump in and work with Royal to get a satisfying resolution for alamode123. Sometimes these situations take a little longer - but we always strive to help take some of the stress out of planning a vacation - even if it was caused by the cruise line!

We are so glad that we could jump in and try to help you out. It does take some time to talk to all areas at the cruise line, and sometimes it doesn't work out this well, but so glad we could could help keep your spring break plans in place. Im sure once the kids see the new ship and the changes they will be excited and then all the new changes on Cocoa Cay. I know many times people will ask Matt or our agents, "why should I use a Travel Agent" its these situations where you need a few other people in your corner to fight for you - and we are happy to do that for all our clients.

I wanted to chime in on this.... I know this is disappointing, but I didn't want everyone thinking that this was just a Royal issue. Sharla and I are this and working with Royal, and Im sure Royal will try to work the best option for you and everyone else that got displaced from this cruise and the several other chartered cruises that were announced this week. While right now it seems this is only a Royal issue, in my past 18 plus years in the industry I can tell you this has happened on most cruise lines - NCL, RCCL and even Disney - in fact I have had to move a group of 24 staterooms from a Disney cruise because of a charter. The cruise lines will put out the generic letter for what they are going to offer to each guest, but each guests situations are a little different and they do try to work with the displaced guests as best they can. I do not want to give examples of what has been given from different cruise lines, as it is all dependent on what each situation is as to what they may authorize to do for each guest. This is a chance for your travel planner to jump in to work for you. Please know that MEI-Travel and the other Travel planners out there you guys are working with fight for you and your vacation plans to take some of this stress off of you especially when things go wrong. Hang tight as we hope we can make this better. We cant make it right, but we can try to help.

Todd, Our goal at MEI-Travel it to make the planning and rechecking process on reservations easier for you - not to add stress or not provide information to you. I am sorry that this ball got dropped on the quote. I am looking into this and going to speak to the agent, but I wanted to reach out and let you - and anyone else reading this know - that if you ever encounter any issues with an agent, I am here to help. At any time you can contact me at [email protected] and let me know what is going on. I will then find a better fit for you within the agency. Thank you for your honest feedback. The only way to improve sometimes is to know of a weakness.

Morning! I am sorry that you are not getting replies from your agent. I would love the opportunity to jump in and honor the offer they made to you as well as get you to another agent that can continue to work with you. This is not the level of service that we offer our clients and I want to make corrections if possible. We are here to make the booking process easier for you - not harder. You can never ask too many questions - we all have them! Feel free to contact me directly and I will make this right for you. [email protected] 919-605-6282