Jump to content

Nikki San

Members
  • Posts

    4
  • Joined

  • Last visited

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

Nikki San's Achievements

Pre-Gold

Pre-Gold (1/7)

2

Reputation

  1. Below is a response from the executive team confirming RC is not price protecting or discounting (honoring) the incorrect pricing or should I say owning up to their error, not ours. In my experience I've never had a company take away a price for a product that has already been PAID. Thank you for contacting the Executive Office of Royal Caribbean International. On behalf of our Executives, I am pleased to respond to your email. We are sorry to learn of the issue you have experienced with the Atlantis Aquaventure Waterpark. Please accept our apologies for any frustration this may have been caused. Unfortunately, we are not price protecting or discounting the cost of the Atlantis Waterpark Pass. While your Cruise Planner may currently still reflect the incorrect pricing, our team is working to get these packages cancelled and refunded to the original form of payment within 7-10 business days. The waterpark passes for Atlantis, has now been fixed and updated in our Cruise Planner system. You can now log in and rebooked it at current prevailing rate. We really hope that you can forgive us and understand that it was an honest mistake. We’re providing impacted guests with a $50 USD Onboard Credit, which can be used pre-cruise to book packages and experiences. I can ensure you that this was never our intention and hope you can forgive us and understand this was an honest mistake. We apologize for any disappointment this may have caused. Thank you for taking the time to forward us your concerns. Sincerely, Tamika Thompson Executive Office Royal Caribbean International
  2. Xaa- do you work for the cruise line? I'm asking since you know the exact day I booked my cruise which I never mentioned. It's not that easy to move on when all the days leading up to the purchase my child was studying the aquaventure youtube videos with excitement. It's an unrealistic price for me, so crushing a child's heart is not easy.
  3. It's not that easy to move on when all the days leading up to the purchase my child was studying the aquaventure youtube videos with excitement. It's an unrealistic price for me, so crushing a child's heart is not easy. Just to clarify. I had to purchase one excursion pkg for each State Room. So the cost went up to $1200. INSANE!
  4. Another glitch. I am devastated . Purchased 2 adults for $129.00 total for Atlantis Aquaventure on March 1st for my Dec Allure of the Seas cruise. Just received an email from RC apologizing for the inconvenience and a refund will be issued and excursion will be canceled. Added that a $50 credit will be issued towards our next booking. That quite won't cut it. The price corrections will now cost $618.00 for 2. I think my reservation should be honored since it was largely deceiving and an enormous price difference. CRAZY!!!! So upset.
×
×
  • Create New...