Jrs1102

That is the part I missed. Puerto Rican citizens should review their birth certificates and ensure they are up to date. Puerto Rican birth certificates issued prior to July 1, 2010 are not valid forms of proof of citizenship. Shame on me

It was my original. It doesn't have a raised seal, but does have a stamp that they put on it when it was issued years ago. Im from Puerto Rico so things were done a lot different years ago. Don't live there anymore so since I had my original certificate, I thought that was enough in combination with my drivers license. Based on what I had read when it came to documents. The main thing they mentioned was the color of the paper. That its not blue.

First time cruiser. On Nov 28 we were scheduled to depart on the Independence. Had check in scheduled at 1pm. But when we arrived at the terminal the line was about 3 hours long. When we finally made it to the counter they told me that my birth certificate even-though it is an original could not be accepted since it was the old format. So we were denied boarding. I thought that since the website said original birth certificate, thats what it meant. They told me I could contact someone from where im from to get an updated version and have a picture sent over, but it was already too late. The office had already closed. I ended up with my two boys crying, upset and a father torn to pieces over the disappointment. Months of planning and keeping it a surprise for nothing. My question is as follows: Does anyone have experience when dealing with the Trip Protection program? I bought the protection and already submitted the claim. Does it take long to process? Just curious cause I cant wait to book a new cruise and tell my boys. So they can be excited again.