Hi,I have received a really big run around between some travel agents and amex for a RCL cruise. I’ve been told that if I pay for a cruise in full with my amex platinum card that I could receive amex cruise privileges benefits with a $200 obc for a balcony or above. I booked with a very large agency but they claim to have no idea what I am talking about.supposdely from what I’ve been told all an agent needs to do is get a code from Amex after authorization and have it applied to my booking. Do you know if any agent can indeed do this and if so who they need to call or ask for at amex to generate the platinum discount authorization code?
Does the agent have to be affiliated with Amex or have a relationship with Amex? I’ve heard of people using both small and large agents who have booked with their platinum card and have not had an issue with redeeming the Amex cruise privileges benefits. I find it strange such a large agency either doesn’t know what I’m referring to or is unable to help.
if the agency is unfamiliar with this, is there anyone at Amex i or they can call to receive an authorization code to be added to my booking?thanks so much.
