Susan from Atlanta

NOTE: Check out our Venice to Ravenna cruise port guide In trying to book a shuttle from Venice to Ravenna, I have been extremely frustrated by the lack of information about the process, the shuttle itself and other details. I wanted to share the information to save someone else hours on the phone with Royal Caribbean. 1. If you booked your cruise directly with Royal Caribbean, you can call in to book the shuttle. The only way to book the shuttle is to call in. There is no way to do it online or via the app. 2. If you booked your cruise through a travel agent, you have to book through your agency. They will actually have to call Royal Caribbean and book the shuttles on your behalf. Be forewarned that this process can take a very long time because the RC wait times are long. 3. There are two options for where to pick up the shuttle. If you are flying in the same day, you can get a shuttle from Marco Polo airport. Maybe someone else can chime in about this but I was told by a RC rep that only people flying in on the day the shuttle departs for Ravenna can book on the shuttle that leaves from the airport. 4. There is a shuttle that leaves from the Venice transportation hub, Tronchetto. The shuttle leaves at 11 am and arrives in Ravenna around 2 pm (it is a 3 hour trip from Venice to the Ravenna port. You have to meet the cruise representative no later than 10:30. When I booked the shuttle, I was told to meet the representative at 9 am, but apparently this information was wrong. 5. Tronchetto is a huge place. The location where you will meet the cruise representative is at the Tronchetto People Mover Station Arrivals area on the Ground Floor. 33, Isola Nuova del Tronchetto 30135 Venezia. 6. If you book the shuttle at sometime after your initial booking, you may need to call in to your tour agency or to the Royal Caribbean travel agency customer service area to ask for your Edocs. I did not receive Edocs from RC that had the updated shuttle information, which is why all of the above was news to me. If you get your Edocs from RC via email, you will find information about the shuttle service you booked on pages 19 & 20 of the package.