NotPayinExtra

You want Royal Caribbean to make the information on the configurations of the state rooms more specific in the website. 

If I finally guessed right? I don't see anything wrong with the descriptions personally. More importantly other than send a letter or email I can't imagine how anyone could help you with that. 

On 4/13/2024 at 8:14 AM, Someone_else said:

After speaking with the resolution team agent, we took a look at what was available with a sofa bed, and we could have an ocean view for $500 more from what we paid for, not $2k (see print screen attached). Again, I will retierate that we are not willing to pay for the upgrade just because Royal Carrabean can't accomodate a family with 2 kids under 6 years of age. I would please ask that you consider having us in a room with a sofa bed (if it's the ocean view, so be it). The upgrade is not what we are asking for here. We would be more than happy with an interior room if it had something safe for our kids to sleep on.

You want help getting Royal Caribbean to give you a cabin that you feel is safe for your children without paying for an upgrade? Because you feel pullmans are too dangerous? That's what I'm getting from what you wrote. If I'm wrong you will need to simplify your story. 

1 minute ago, Someone_else said:

My intial post says it all...please let me know if you  have any specific questions, Ill be happy to clarify. English is not my first language so what makes sense to me may not be the case for the readers.

Unfortunately it doesn't say it all for me. What do you hope to accomplish? I truly don't understand?

1 hour ago, Someone_else said:

On which grounds? Am I not allowed to raise my concerns?

All has been said thougj, I think, but I think it can remain active in case someone has another idea to assist?

Ok I've read every post.

Question.

What exactly do you want assistance with? 

Circling back to what I believe prompted this post. 

What is the official deal with this Room Service situation?

Can you just pay the $7.95 fee a second time for more items or what? 

How does it now work?

Matt????

So can anyone confirm this? Matt???

If you want more can you just pay another $7.95 fee?

I know I have to wait to board to pick days and times. The purchase only let me pick a time. Which I understand isn't a real guarantee to anyday or place.

My question is I'm looking at using the 3nt package for nights 4, 5, and 7. Is this doable? Does the first night have to occur on night 1 or 2? Any flexibility in that? And do they have to be consecutive nights?

Really wanted MDR first night to establish table, staff, etc. And 2nd night will be after a long beach day and might not have energy to dress more than shorts and a quick bite in the WJ. Thanks.

They gave people double obc and now are taking it back or saying people owe $100 on already paid trips. Based on multiple sites. Go ahead defend this s*** show. LOL.

24 minutes ago, teddy said:

@NotPayinExtra You are coming across like I am arguing against good customer service.  I’m not.  I have more customer service experience than you may realize, and I understand the need to make things right when you screw up.

I also understand that things have changed over the past three years, and Royal Caribbean may not care.

I would love for the two packages I booked to be honored, but I’m not going to lose sleep over it.  While it’s way down on my priority list of concerns, I do understand it’s important to others.  

I also understand good customer service. I worked for Disney for many years. I don't need to say more on that. It speeks for itself.

21 minutes ago, ZBrady said:

It’s the weekend, nothing is going to happen until at least Monday. No need for outrage, either, IMO. As soon as it was released, you could see the writing on the wall that this was never supposed to happen - exact same language as Celebrity, no restrictions when purchasing, things listed in the packages that don’t already exist with RC.

But yea, it can certainly be frustrating when there are issues.

If you feel "outraged" there is every "need" to express it.

I will never understand the Royal Caribbean can do wrong but is still the be all thing. I'm no longer looking forward to my Wonder this year and Icon next year. They are paid and I'm stuck. 

And I knew this could happen cause I was here yesterday. What about people who didn't go online? They are really going to be very disappointed. 

Royal now has a really disgusted customer coming there way. One of many I am sure. Passengers with tube is not good. An appropriate response and some compensation as good customer service is soooo in order.

I read a posting yesterday that when this happened in 2021 someone complained multiple times and received $100 on board credit. That's an apology because it shows remorse. Also acknowledges guilt. Aka good customer service. Talk is cheap. Show me your sorry.

Bad press is another kicker. Let's see some honest press. Aka bad on this.

19 minutes ago, teddy said:

So here’s the kicker….scroll down to #18 

https://www.royalcaribbean.com/terms-and-conditions/digital-terms-of-use-and-end-user-license-agreement

What's in writing is NOT the point!

What's good customer service is

There is the kicker.

14 minutes ago, smokeybandit said:

Yes, but Royal IT gets a lot more blame than they deserve.

I get that. But belly of the same beast. 

If a mistake this big was made, we should have all been informed by now. Most are still officially waiting in the dark. Just no excuses at this point.

15 minutes ago, smokeybandit said:

Many of the IT problems are corporate problems directing IT to do (or not do) something that ends up this way.

At this point, that's also an excuse.

There is no excuse for the customer service calls that were made and confirmed the details of this yesterday. 

Please do a blog about Royals incompetence. And how there endless IT problems have caused so many problems and disappointments for people over the past year. And the piss poor customer service response of not offering compensation in some token form like a bottle of champagne or early boarding. You ask people here for your surveys all the time. How about a real truthful one on this? One that goes deeper than accidents happen. One with a darker first time buyer beware approach. This is the kind of crap, confusion, aggravation, and disappointment you let yourself in for if you do business with this company. Let's see that blog. Bad service = bad press. It's only fare.

1 hour ago, billdauterive said:

I think you're significantly undervaluing the actual value.  It's probably supposed to be per person per day, so the value is probably closer to 14x the cost on a 7 day.  I mean the welcome Champagne alone is a $114/bottle onboard...

I can get that very bottle for $55

14 minutes ago, Rackham said:

DIGITAL TERMS OF USE AND END USER LICENSE AGREEMENT, Section 18. Purchases, Paragraph 2

We reserve the right to refuse or cancel any order prior to delivery.  Some situations that may result in your order being cancelled include system or typographical errors, inaccuracies in product or pricing information or product availability, fairness among customers where supplies are limited, or problems identified by our credit or fraud departments.  We also may require additional verification or information before accepting an order.  We will contact you if any portion of your order is cancelled or if additional information is required to accept your order. 

https://www.royalcaribbean.com/terms-and-conditions/digital-terms-of-use-and-end-user-license-agreement

And I reserve the right to be the customer from hell for 7 fun filled days and nights. Then to never be a customer again. 

Honoring a mistake is good customer service. Basically, the only customer service in a case like this.

If it's a mistake and should be per day, they had better honor sales already made. You took my money, I bought what you were selling. It's only good customer service. Stand firm and fight back if this craps out on us folks. LOL.

15 minutes ago, Rackham said:

It's a mistake and should say per day. The only precedent to an error of this magnitude (to my knowledge) was pricing the DBP for slightly more than a single cocktail a few years back. Royal ended up honoring that mistake, but they might not honor this one due to everything involved with it. Right now, if they do cancel, hoping they'll at least send a bottle of the listed champagne to the cabin as an apology. I'd settle for a bottle of their favorite Domaine Ste. Michelle too.

But you don't know for sure it's a mistake yet, right?

13 minutes ago, ScottD said:

No..it's been confirmed on other posts that they called RC and one package covers two adults (and apparently the kids in the room as well except for the wine tasting stuff)

Has anyone asked if it is supposed to be per day? 

Is it listed maybe as a mistake and should say per day? I just bought it and hope they honor if wrong. LOL.

OK, wait it says for 2, but is it $88.99 per person?

I have nothing listed as reserved under water, but my order history still shows the water I bought a few months ago. No cancel or refund next to it. So I guess that order is safe?

They did just put the new water on sale for $22.99 a 12 pack and I purchased that as well. But I do want my original order of 12 at the price I purchased it at.