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NotPayinExtra

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Everything posted by NotPayinExtra

  1. Circling back to what I believe prompted this post. What is the official deal with this Room Service situation? Can you just pay the $7.95 fee a second time for more items or what? How does it now work? Matt????
  2. So can anyone confirm this? Matt??? If you want more can you just pay another $7.95 fee?
  3. I know I have to wait to board to pick days and times. The purchase only let me pick a time. Which I understand isn't a real guarantee to anyday or place. My question is I'm looking at using the 3nt package for nights 4, 5, and 7. Is this doable? Does the first night have to occur on night 1 or 2? Any flexibility in that? And do they have to be consecutive nights? Really wanted MDR first night to establish table, staff, etc. And 2nd night will be after a long beach day and might not have energy to dress more than shorts and a quick bite in the WJ. Thanks.
  4. They gave people double obc and now are taking it back or saying people owe $100 on already paid trips. Based on multiple sites. Go ahead defend this s*** show. LOL.
  5. I also understand good customer service. I worked for Disney for many years. I don't need to say more on that. It speeks for itself.
  6. If you feel "outraged" there is every "need" to express it. I will never understand the Royal Caribbean can do wrong but is still the be all thing. I'm no longer looking forward to my Wonder this year and Icon next year. They are paid and I'm stuck. And I knew this could happen cause I was here yesterday. What about people who didn't go online? They are really going to be very disappointed. Royal now has a really disgusted customer coming there way. One of many I am sure. Passengers with tube is not good. An appropriate response and some compensation as good customer service is soooo in order.
  7. I read a posting yesterday that when this happened in 2021 someone complained multiple times and received $100 on board credit. That's an apology because it shows remorse. Also acknowledges guilt. Aka good customer service. Talk is cheap. Show me your sorry.
  8. Bad press is another kicker. Let's see some honest press. Aka bad on this.
  9. What's in writing is NOT the point! What's good customer service is There is the kicker.
  10. If a mistake this big was made, we should have all been informed by now. Most are still officially waiting in the dark. Just no excuses at this point.
  11. There is no excuse for the customer service calls that were made and confirmed the details of this yesterday. Please do a blog about Royals incompetence. And how there endless IT problems have caused so many problems and disappointments for people over the past year. And the piss poor customer service response of not offering compensation in some token form like a bottle of champagne or early boarding. You ask people here for your surveys all the time. How about a real truthful one on this? One that goes deeper than accidents happen. One with a darker first time buyer beware approach. This is the kind of crap, confusion, aggravation, and disappointment you let yourself in for if you do business with this company. Let's see that blog. Bad service = bad press. It's only fare.
  12. And I reserve the right to be the customer from hell for 7 fun filled days and nights. Then to never be a customer again. Honoring a mistake is good customer service. Basically, the only customer service in a case like this.
  13. If it's a mistake and should be per day, they had better honor sales already made. You took my money, I bought what you were selling. It's only good customer service. Stand firm and fight back if this craps out on us folks. LOL.
  14. Is it listed maybe as a mistake and should say per day? I just bought it and hope they honor if wrong. LOL.
  15. I have nothing listed as reserved under water, but my order history still shows the water I bought a few months ago. No cancel or refund next to it. So I guess that order is safe? They did just put the new water on sale for $22.99 a 12 pack and I purchased that as well. But I do want my original order of 12 at the price I purchased it at.
  16. Years ago shorts were not allowed. Now you most definitely can wear a nice pair of shorts to dinner
  17. I could live off that menu and be happy. LOL.
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