Mike77

Well the story comes to an end. We will be getting headphones and binoculars back. -------------------------------------------------------------------------------------------------------- All our LGA are being Handled by our landing agent (Hellman). According to the ship staff ,the duffle bag was located but they had a 30 day window to retrieve it. After 30 days if they don’t claim their items they will be discarded by the ship staff but the valuable items will be sent to our shoreside office. We only have the headphone and the Binocular here in our Weston warehouse. These items will be shipped prepaid on 09/19/22 via FedEx.I then advised of the attempts made to retrieve these times, including those that was discarded. Here is the outcome of that investigation.The entire duffle bag was turned in immediately upon finding. On 07/04 RGEM we received the first inquiry. On 07/08 RGEM instructed to complete chargerback. At that time an active search was created. On 08/03 another call made to RGEM, however, at that point the team could not match the contents. Therefore, the bag was turned into customs to our shoreside warehouse for processing. Due to customs regulations, as stated above, items were discarded, except of those that we could recover. This process would have been different if the luggage was found ONSHORE. The luggage gone through customs and the entire luggage could be processed by the warehouse to reunite to our guest.At this point, we have no concluded this issue and have assisted in all our best efforts. Please be advised of the upcoming shipment made through FedEx in the upcoming week. ----------------------------------------------------------------------------------------------------------- The chargerback process takes 30 days before you get the Oh well notification. So this was doomed from the start. The part that rankles though is that the bag was found in the cabin. At that point you know who it belongs to. The chargerback case included the cabin number. So a tiffany's bracelet lost, several books lost, a very unique bag lost. What is truly frustrating is that it took an additional month and change to get this small bit of information. I had to demand the detail of what happened from the initial report. Yes it is on us that we forgot the bag, but we did everything in our power except try to re-board (which I'm sure would have impressively failed) to get the bag left in our cabin back. Instead we get a few token items. I'll be curious if they are actually our items given how this process has gone.

No. No bag, just alot of inconsistent information and some refunds. I don't think RC knows where the bag or any of it's contents are even though they picked something up from a warehouse on the 6th... Keeping in mind the cruise ended July 4th...

We forgot a bag on the Quantum of the Seas in Seattle. It was left in the cabin in an overhead compartment so it was secured. We realized it was left shortly after disembarking and put in the chargerback notice before ever making it to the airport. We called Royal Caribbean that same day and they pointed us to chargerback and told us to let the process move forward and that it could take a month. One month later we get the notice the it was not found (The bag that was left in our cabin was not found). After a long time on hold I get ahold of Polly at RC who gather additional details. I send a picture of the bag to her as well. A few days later that is a report about the bag and we should be contacted about retrieval steps. A few weeks later no update so after several e-mails with no response we get a response from Polly that she is sorry we have not heard anything and she requested an update. That was the last I ever heard from Polly. So my wife some other e-mail addresses on a customer advocacy site, and sent them out tale of woe. We got a response back from Geno indicating a few items were on record, but other things were disposed of apparently. We would also get 150.00 refund which didn't come near covering the cost of the items much less some of which could not be easily replaced. So more back and forth trying to figure out how this happens. A bag in a cabin is forgotten and it pretty much disappears (all the info you need is there. Bag in cabin x check records oh persons a,b,c were in this cabin and there is all of the information). This should be the easiest "lost and found" case of all time. Moving on they tell me to contact the warehouse with a Landed Goods Advice number, and also they gave an additional 150.00 refund. I think to myself why can't they do this, but whatever. I call a few times. It took about 3 calls, but I got through far quicker then anything with RC. I gave them the number, and the answer... It was picked up by RC Lost and Found on September 6th. So I replay back to Geno telling him that. I am now waiting for a response to see if there is any hope of getting any of our property returned.