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Matt G from Staten Island

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  1. Wow
    Matt G from Staten Island got a reaction from Carlos A. in My "approved" outlet expander was confiscated   
    ***UPDATE***
    I filed a complaint when I got home from the cruise. It took them this long to respond.
    I just got this email below. I asked for clarification on whether or not the outlet expander I brought was permitted or prohibited; I asked to see their specific guidelines that cover this topic. They responded saying that "Clarity should always be given and uniformity on certain polices", which I agree with completely! Then they completely failed to do that - all they did was cut & paste a section of the cruise ticket that doesn't mention any specific items at all! Basically it says, "you're not allowed to bring what you're not allowed to bring".
    So much for clarity and uniformity!
     
    "Thank you for contacting Royal Caribbean International. Due to a high volume of emails, our response time has experienced a delay. I regret any inconveniences this may have caused.

    I'm sorry to learn of your negative experience with the confiscation of your property. I appreciate you bringing your concerns to my attention. Based on your feedback, I can understand your frustration in which this matter was handled. Clarity should always be given and uniformity on certain polices. Rest assured, a report has been filed and your comments will be shared for an internal review.

    As per your request, I have posted information below which is printed on the third section of our Cruise Ticket Contract.

    3. BAGGAGE, PROPERTY AND LIMITATIONS OF LIABILITY:
    a. Baggage Limits and Prohibited Items. Each adult Passenger is permitted to carry onboard the Vessel or check-in only the wearing apparel and personal effects reasonably necessary for the cruise, including suitcases, trunks, valises, satchels, bags, hangers containing clothing, toiletries and similar items. In no event shall any Passenger bring on board the Vessel or check-in, or in connection with the Land Tour, any illegal controlled substances (including medical marijuana), fireworks, live animals (except under the terms of Section 13.e below), weapons, firearms, explosives or other hazardous materials, or any other items prohibited by applicable law or Carrier policy.

    Marijuana possession and/or use, including medical marijuana, and possession or use of any illegal drugs, is strictly prohibited in many jurisdictions visited and on the Vessel at all times, as well as in terminals, during shore excursions or any other part of the cruise, regardless of any local, state, or other laws which might permit use or possession of marijuana. Passengers who violate the laws of any jurisdiction are subject to being reported to law enforcement or customs authorities, arrest and prosecution. Passengers who bring on board dangerous items, marijuana in any form, or any illegal drugs or controlled substances are also subject to immediate disembarkation or denial of boarding. Passengers shall have no claim for refund, loss, damage, inconvenience, or compensation whatsoever under any of these circumstances. Passenger shall be responsible to notify Carrier in advance of the Cruise if there is any question as to the permissibility of taking any item or substance onboard the the Vessel.  Carrier reserves the right to refuse to permit any Passenger to take on board the Vessel or on any mode of Transport any item Carrier deems inappropriate.

    We truly look forward to the opportunity to welcome you back again and demonstrate our commitment to service on a future sailing."
     
     
     
       
  2. Confused
    Matt G from Staten Island got a reaction from whitsmom in My "approved" outlet expander was confiscated   
    ***UPDATE***
    I filed a complaint when I got home from the cruise. It took them this long to respond.
    I just got this email below. I asked for clarification on whether or not the outlet expander I brought was permitted or prohibited; I asked to see their specific guidelines that cover this topic. They responded saying that "Clarity should always be given and uniformity on certain polices", which I agree with completely! Then they completely failed to do that - all they did was cut & paste a section of the cruise ticket that doesn't mention any specific items at all! Basically it says, "you're not allowed to bring what you're not allowed to bring".
    So much for clarity and uniformity!
     
    "Thank you for contacting Royal Caribbean International. Due to a high volume of emails, our response time has experienced a delay. I regret any inconveniences this may have caused.

    I'm sorry to learn of your negative experience with the confiscation of your property. I appreciate you bringing your concerns to my attention. Based on your feedback, I can understand your frustration in which this matter was handled. Clarity should always be given and uniformity on certain polices. Rest assured, a report has been filed and your comments will be shared for an internal review.

    As per your request, I have posted information below which is printed on the third section of our Cruise Ticket Contract.

    3. BAGGAGE, PROPERTY AND LIMITATIONS OF LIABILITY:
    a. Baggage Limits and Prohibited Items. Each adult Passenger is permitted to carry onboard the Vessel or check-in only the wearing apparel and personal effects reasonably necessary for the cruise, including suitcases, trunks, valises, satchels, bags, hangers containing clothing, toiletries and similar items. In no event shall any Passenger bring on board the Vessel or check-in, or in connection with the Land Tour, any illegal controlled substances (including medical marijuana), fireworks, live animals (except under the terms of Section 13.e below), weapons, firearms, explosives or other hazardous materials, or any other items prohibited by applicable law or Carrier policy.

    Marijuana possession and/or use, including medical marijuana, and possession or use of any illegal drugs, is strictly prohibited in many jurisdictions visited and on the Vessel at all times, as well as in terminals, during shore excursions or any other part of the cruise, regardless of any local, state, or other laws which might permit use or possession of marijuana. Passengers who violate the laws of any jurisdiction are subject to being reported to law enforcement or customs authorities, arrest and prosecution. Passengers who bring on board dangerous items, marijuana in any form, or any illegal drugs or controlled substances are also subject to immediate disembarkation or denial of boarding. Passengers shall have no claim for refund, loss, damage, inconvenience, or compensation whatsoever under any of these circumstances. Passenger shall be responsible to notify Carrier in advance of the Cruise if there is any question as to the permissibility of taking any item or substance onboard the the Vessel.  Carrier reserves the right to refuse to permit any Passenger to take on board the Vessel or on any mode of Transport any item Carrier deems inappropriate.

    We truly look forward to the opportunity to welcome you back again and demonstrate our commitment to service on a future sailing."
     
     
     
       
  3. Sad
    Matt G from Staten Island got a reaction from WAAAYTOOO in My "approved" outlet expander was confiscated   
    ***UPDATE***
    I filed a complaint when I got home from the cruise. It took them this long to respond.
    I just got this email below. I asked for clarification on whether or not the outlet expander I brought was permitted or prohibited; I asked to see their specific guidelines that cover this topic. They responded saying that "Clarity should always be given and uniformity on certain polices", which I agree with completely! Then they completely failed to do that - all they did was cut & paste a section of the cruise ticket that doesn't mention any specific items at all! Basically it says, "you're not allowed to bring what you're not allowed to bring".
    So much for clarity and uniformity!
     
    "Thank you for contacting Royal Caribbean International. Due to a high volume of emails, our response time has experienced a delay. I regret any inconveniences this may have caused.

    I'm sorry to learn of your negative experience with the confiscation of your property. I appreciate you bringing your concerns to my attention. Based on your feedback, I can understand your frustration in which this matter was handled. Clarity should always be given and uniformity on certain polices. Rest assured, a report has been filed and your comments will be shared for an internal review.

    As per your request, I have posted information below which is printed on the third section of our Cruise Ticket Contract.

    3. BAGGAGE, PROPERTY AND LIMITATIONS OF LIABILITY:
    a. Baggage Limits and Prohibited Items. Each adult Passenger is permitted to carry onboard the Vessel or check-in only the wearing apparel and personal effects reasonably necessary for the cruise, including suitcases, trunks, valises, satchels, bags, hangers containing clothing, toiletries and similar items. In no event shall any Passenger bring on board the Vessel or check-in, or in connection with the Land Tour, any illegal controlled substances (including medical marijuana), fireworks, live animals (except under the terms of Section 13.e below), weapons, firearms, explosives or other hazardous materials, or any other items prohibited by applicable law or Carrier policy.

    Marijuana possession and/or use, including medical marijuana, and possession or use of any illegal drugs, is strictly prohibited in many jurisdictions visited and on the Vessel at all times, as well as in terminals, during shore excursions or any other part of the cruise, regardless of any local, state, or other laws which might permit use or possession of marijuana. Passengers who violate the laws of any jurisdiction are subject to being reported to law enforcement or customs authorities, arrest and prosecution. Passengers who bring on board dangerous items, marijuana in any form, or any illegal drugs or controlled substances are also subject to immediate disembarkation or denial of boarding. Passengers shall have no claim for refund, loss, damage, inconvenience, or compensation whatsoever under any of these circumstances. Passenger shall be responsible to notify Carrier in advance of the Cruise if there is any question as to the permissibility of taking any item or substance onboard the the Vessel.  Carrier reserves the right to refuse to permit any Passenger to take on board the Vessel or on any mode of Transport any item Carrier deems inappropriate.

    We truly look forward to the opportunity to welcome you back again and demonstrate our commitment to service on a future sailing."
     
     
     
       
  4. Wow
    Matt G from Staten Island reacted to VeronicaS1970 in My "approved" outlet expander was confiscated   
    We are on Adventure now. DH had extension cord for his CPAP and our charger block in his checked bag. When his bag came HOURS after the others, there was a slip inside saying they confiscated the extension cord.  Then we realized charging block gone. As well as his sleep shorts🙄. Trip to guest services, with a LOT of other unhappy guests. Yep they have my charger, no they won't give it to us. So how am I supposed to charge anything? Thankfully DD has one (hers was is carry on) that we can use but now I have 8 devices that need charging, we are in 2 separate rooms that are not connecting.  
    Security wanted to search our room at 10pm last night to look for the shorts. We don't care about the blasted shorts, but the charging block, that is another story. We have taken it on 5 cruises in the last year with no problem. I do admit, he should have just put it in his carry on bag, but they want you to use the app for everything (no printed compass, use app or scan QR code to get it digitally) so how can I do that if they take my ability to charge away? And it's not like Anthem where there are USB ports in the room.
    So far, not feeling the Royal love. 
  5. Thanks
    Matt G from Staten Island reacted to JeffB in My "approved" outlet expander was confiscated   
    Just posted this link in the CPAP thread. It's a good discussion regarding the complexities of the two prong to three prong converters.
    https://www.tripsavvy.com/best-power-adapters-for-european-travel-1508193
    I believe the relevant issue is any plug in device that takes the ship's two or three prong power source and splits it into more outlets (three prong or USB) is not going to pass muster. The reason for that is the potential to overload the single source plug's upper amperage limits with multiple electronic devices plugged into it. USB outlets have very low amperage draws but something like a hair dryer or iron presents a high risk of amperage overload on a circuit, a popped circuit breaker or worse, a fire. 
    We travel with one much like the one in the photo above and have never had a problem getting it through security in our checked at the pier luggage. I think the risk of confiscation is higher with carry-on stuff that is going to be subject to the prying and not often well trained eyes of local security staff. 
  6. Thanks
    Matt G from Staten Island reacted to Atlantix2000 in My "approved" outlet expander was confiscated   
    Unfortunately, that "cruise compliant" logo is purely marketing by the manufacturer.  Amazon isn't really at fault here.  They are just posting the manufacturer's marketing.  I'll take your work that Matt has recommended this product and I'm sure in most cases, it passes through just fine.
    Here's my recommendation.  If you want to bring a multi-port charger, bring exactly that and ONLY that.  This product adds multiple AC power outlets.  Anything that has power outlets is at risk of being confiscated.  Get something that plugs into an outlet and gives you as many USB/lightning/etc ports as you need.  I've never heard of a device like that getting confiscated.
  7. Sad
    Matt G from Staten Island got a reaction from BrianB in My "approved" outlet expander was confiscated   
    It wouldn't have been a problem if the ship security hadn't agreed with them, and withheld it from me for the whole cruise!
     
    I wish that had been an option. They hustled it away from me and gave me a claim slip and said the only option was to ask ship security about it once I was on board.  Which I did, I made multiple visits, and was continuously denied.
  8. Thanks
    Matt G from Staten Island reacted to AshleyDillo in My "approved" outlet expander was confiscated   
    Grrr. Cape Liberty security is the only place that we've ever experienced issues with security. In our case it was a cheapy three-outlet extender.
  9. Wow
    Matt G from Staten Island got a reaction from Allen2 in My "approved" outlet expander was confiscated   
    I'm currently on the Adventure of the Seas (8/9 4 nights to Halifax). I brought an "approved" outlet expander - no breaker, no cord, the exact one that Matt recommends. It was confiscated at the home port and they would not let me use it on the cruise. Did the rules change all of a sudden? Or was port and ship security overzealous?
  10. Sad
    Matt G from Staten Island got a reaction from VirtKitty in My "approved" outlet expander was confiscated   
    I'm currently on the Adventure of the Seas (8/9 4 nights to Halifax). I brought an "approved" outlet expander - no breaker, no cord, the exact one that Matt recommends. It was confiscated at the home port and they would not let me use it on the cruise. Did the rules change all of a sudden? Or was port and ship security overzealous?
  11. Sad
    Matt G from Staten Island got a reaction from WAAAYTOOO in My "approved" outlet expander was confiscated   
    I'm currently on the Adventure of the Seas (8/9 4 nights to Halifax). I brought an "approved" outlet expander - no breaker, no cord, the exact one that Matt recommends. It was confiscated at the home port and they would not let me use it on the cruise. Did the rules change all of a sudden? Or was port and ship security overzealous?
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