Shadyrollz

Hello thank you, I have never Cruised Royal before, I am a Princess guy, I ran the F&B for Princess for two years. I was talked into Royal. I don't care about rooms that much. To me its a class thing. I have worked very Hard my young years to get where I am today. I today Own multiple Businesses and corporations. I for my hard work like to be treated with a certain level of class. when I booked this sailing I asked for and told the booking rep, the only thing I wanted was a balcony and Sky Level Class. I also needed A Casino and a Poker room. The Rep that booked the room made a mistake on the type of room he thought it was a certain suite when it was a different type of suite. It was a standard Junior Suite instead of an Golden Suite. I asked him when I saw it on the receipt he said didn't matter all junior suites say junior suites doesn't matter if its a Golden or a standard.

OK I need to give more Information and all. So When I booked the Cruise. we know we wanted a Suite. We wanted the cheapest suite we can get with Sky Level Access. We were told we Needed a Golden Junior Suite. The only thing that Mattered to us was getting Sky Level Access, So Our rep at Royal said I have you a Suite with here that is Golden Junior Suite with Sky Level. All was good. Well when we went to pay for all of our Extra and shows and off ship events. We somehow started Showing a regular Junior Suite not a Golden Junior Suite. They are showing all suites are booked All the middle class suites. are booked up until 2024. I was told to come try Royal leave Princess for Royal. Princess has never done this to me, I have PTSD I need the special arrangements that we agreed to on the booking of the Golden Junior Suite. The one Rep thinks that the rep when he booked it thought this was a golden Junior suite and not a regular Junior Suite. I can care less what the rep thought the whole reason we booked was we wanted the Sky Class. We had a travel Agent that had us a trip planned we were going to pay a good bit more but we was also getting 325.00 each for onboard Credits and 500.00 each for excursion credits. so our rep. when we called Royal to see what deals they had, the rep sold us on a suite because of Sky level plus he saved us some cash but really it wasn't because we were given up a lot of vouchers. But the whole reason we booked with Royal was because of Sky Level. Oh we was supposed to get some onboard credits too which has now disappeared. but that's not a big deal compared to the Sky Level when you book a cruise for one reason and one reason only then they tell you the only way to get it is to wait a year or pay 15k more just give me my money back, Ill go to Princess they already told me they would give me 1500.00 in casino credits to come back to them, (I think they just want me back in the Casino really). I have never been treated this bad by any company.

I Booked a certain Suite do to problems I have from PTSD and other Issues. I was promised a certain room and found out the Guy made a mistake and booked wrong room That I can use. The ship is booked solid and I am being told I have To switch cruises and or ships and travel at a different time, this is the worst Cruise experience ever. I Now have to cross my fingers and call everyday and hope someone cancels their cruise so that I can go. they want even refund me my money, all they will do is waive the 100 to switch my cruises but they are all booked up until 2024. this is the worst crap ever. Can someone please help a disabled Vet out

Royal Carribean Downgraded my Suite on Accident and they are telling me there is nothing they can do, except switch to another Cruise since the cruise I am on is booked solid but the others are too I am going to cry and they dont care. I never had this problem with Princess. I just want the room I was promised or my money back. Help does anyone know what I need to do?