AllenW

Thank you all for your responses.  Have been on a handful of cruises compared to the experience/number of those that have replied.  But my other previous cruises had gone much better.  Maybe just lucky.  But having spent a fair amount of my professional career in management, customer service, and hospitality I still feel there legitimate issues.
- I had done much research before booking the stateroom, online and thru travel agents and other sources.  Purposely did not book the lowest class of cabin.  Picked what we though would have been a good location.  And not classified as an obstructed view.  Guess the definition of obstructed view is subjective.  Maybe just an expensive lesson to learn.  But definitely adversely affected our Alaska cruise experience.
- Not blaming the madhouse at the post only on RC.  But fully believe it could have been handled better - regardless of people showing whenever they feel.  Airlines have agents that patrol the terminal to assist/direct passengers.  The situation could have vastly been improved if there was signage and RC personnel present. 
- Was not looking for a handout when told guest services that our sailing was for our anniversary.  It was mentioned in context that this was a special cruise for us, that we didn't want it lessened.  Understanding they can't just manifest a room out of thin air to change us to I wanted to just register that there were issues.  BTW, in my time in hospitality not recognizing a special occasion - no matter the gesture - was a wasted opportunity.  And I don't mean a wasted opportunity to just sell an upgrade.
- Maybe I didn't understand the compensation they offered.  I heard 20% off the base rate of a future cruise.  What I received was an email stating that compensation was $336 ($168/person).  And it had to be used within a year.  Just on this cruise I was able to get more of a savings than that just by doing research. 
Maybe the things I experienced are not uncommon.  But that doesn't make them right.  Maybe I just expected more/better or that I've just been luckier with my previous cruise experiences.

Thx for the welcome, SPS.  I did address my complaint while on board.  But was told nothing they could do about it.
Hey smokeybandit (I got one - a 1980 turbo Pontiac Trans Am).  Calm now typing here.  Was 'less' calm having to make multiple phone calls following up when I was told I would be contacted but never was.
And after exhausting the usual means first I find that I do have to escalate this to corporate, if able.  Not only not satisfied with what they called an offer but insulted by the way I was spoke to.  Definitely wasn't so calm then.

Thank you all for your responses.  Have been on a handful of cruises compared to the experience/number of those that have replied.  But my other previous cruises had gone much better.  Maybe just lucky.  But having spent a fair amount of my professional career in management, customer service, and hospitality I still feel there legitimate issues.
- I had done much research before booking the stateroom, online and thru travel agents and other sources.  Purposely did not book the lowest class of cabin.  Picked what we though would have been a good location.  And not classified as an obstructed view.  Guess the definition of obstructed view is subjective.  Maybe just an expensive lesson to learn.  But definitely adversely affected our Alaska cruise experience.
- Not blaming the madhouse at the post only on RC.  But fully believe it could have been handled better - regardless of people showing whenever they feel.  Airlines have agents that patrol the terminal to assist/direct passengers.  The situation could have vastly been improved if there was signage and RC personnel present. 
- Was not looking for a handout when told guest services that our sailing was for our anniversary.  It was mentioned in context that this was a special cruise for us, that we didn't want it lessened.  Understanding they can't just manifest a room out of thin air to change us to I wanted to just register that there were issues.  BTW, in my time in hospitality not recognizing a special occasion - no matter the gesture - was a wasted opportunity.  And I don't mean a wasted opportunity to just sell an upgrade.
- Maybe I didn't understand the compensation they offered.  I heard 20% off the base rate of a future cruise.  What I received was an email stating that compensation was $336 ($168/person).  And it had to be used within a year.  Just on this cruise I was able to get more of a savings than that just by doing research. 
Maybe the things I experienced are not uncommon.  But that doesn't make them right.  Maybe I just expected more/better or that I've just been luckier with my previous cruise experiences.

Thank you all for your suggestions.  Pls understand that I had done research before booking, having checked out some of the same sources cited.  Just saying that most, if not all, my gripes wouldn't have been that much of an issue had things been handled differently.
- If there had been more - any - RC personnel at the pier.
- Like concert/show venues where there are seats, obstructed view seats, and partially obstructed view seats if this stateroom had been marked as such then it would have been my choice.
Yes, there are many resources out there.  There is a whole business of resources for cruising.  And yes, some of the things I mentioned may be commonplace.  But that doesn't make it right.  Nor should I/the sailing public in general feel that I/we couldn't expect better.
 

Yes, saw scenery like that before I booked.  And like I said, not an issue on sea days aside from not much natural light.  But here's an example of our view on the days that we felt it really mattered.

Yes, saw scenery like that before I booked.  And like I said, not an issue on sea days aside from not much natural light.  But here's an example of our view on the days that we felt it really mattered.

Thank you all for your responses.  Have been on a handful of cruises compared to the experience/number of those that have replied.  But my other previous cruises had gone much better.  Maybe just lucky.  But having spent a fair amount of my professional career in management, customer service, and hospitality I still feel there legitimate issues.
- I had done much research before booking the stateroom, online and thru travel agents and other sources.  Purposely did not book the lowest class of cabin.  Picked what we though would have been a good location.  And not classified as an obstructed view.  Guess the definition of obstructed view is subjective.  Maybe just an expensive lesson to learn.  But definitely adversely affected our Alaska cruise experience.
- Not blaming the madhouse at the post only on RC.  But fully believe it could have been handled better - regardless of people showing whenever they feel.  Airlines have agents that patrol the terminal to assist/direct passengers.  The situation could have vastly been improved if there was signage and RC personnel present. 
- Was not looking for a handout when told guest services that our sailing was for our anniversary.  It was mentioned in context that this was a special cruise for us, that we didn't want it lessened.  Understanding they can't just manifest a room out of thin air to change us to I wanted to just register that there were issues.  BTW, in my time in hospitality not recognizing a special occasion - no matter the gesture - was a wasted opportunity.  And I don't mean a wasted opportunity to just sell an upgrade.
- Maybe I didn't understand the compensation they offered.  I heard 20% off the base rate of a future cruise.  What I received was an email stating that compensation was $336 ($168/person).  And it had to be used within a year.  Just on this cruise I was able to get more of a savings than that just by doing research. 
Maybe the things I experienced are not uncommon.  But that doesn't make them right.  Maybe I just expected more/better or that I've just been luckier with my previous cruise experiences.