Richardg1978
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Based on the highlighted text, I should have received a rate adjustment. However, the price match is impossible because of the last line of paragraph 2 under the Terms; "...be available for reserving at the time Royal Caribbean reviews your submitted Royal Caribbean Price Guarantee claim form". So I submit the form, they sit around until the price I saw is no longer available and then say "oh well, it wasn't available when we reviewed it". Let me ask this, has anyone ever successfully used the Price Match guarantee?
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DDaley reacted to a post in a topic: Price Match = Impossible
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Uggg, looked at the calendar wrong... Edited.
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Richardg1978 started following Price Match = Impossible
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Royal Caribbean price match guarantee is impossible to get used. Although I have tried on previous cruises, I'll only explain my current situation. Booked a 2D balcony room on Harmony for sail date of 8/19 on 8/3. On the morning of 8/5, I checked RC's website and went through the booking process again to see if the price had dropped. Because it was so close to the sail date, rooms were constantly showing available, sold out, etc. But on the 5th, there was briefly ONE category 2D room available for $509 less than what I paid on 8/3. I completed the online form to file for the price match. Of course, 4 days later I get an email saying my request is denied, that I am getting the lowest rate available. Because it happens in real time, with rooms being filled, canceled, RCCL can always deny the price match. Very frustrating.
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Richardg1978 reacted to a post in a topic: Royal Upgrade - Refund on prepurchased packages?
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Richardg1978 reacted to a post in a topic: Royal Upgrade - Refund on prepurchased packages?
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Voom Surf vs Voom Surf + Stream
Richardg1978 replied to newcruiser215's topic in Royal Caribbean Discussion
I was recently on the Allure of the Seas with my parents. I had the Streaming Voom while my father only had the basic. Both were hit or miss depending on the ships location and our location on the ship. I could almost always facetime, while my father could sometimes, depending on location. To answer your question, no it is not absolutely necessary, but will be much more reliable if you pay for Streaming Voom. -
Richardg1978 reacted to a post in a topic: Royal Upgrade - Refund on prepurchased packages?
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Richardg1978 joined the community
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I am currently booked in a Boardwalk View Balcony room on the Symphony of the Seas. I have prepurchased, gratuities, Voom internet, Unlimited Dining, and Deluxe beverage packages. If, through the Royal Upgrade program, I bid and win a Star Class suite (which comes with complimentary gratuities, Voom internet, Unlimited Dining, and Deluxe beverage packages), will I be refunded the ~ $2,000 I've already paid for these packages since they are complimentary in my new room?