Unbelivable12

Paid cruise off 5/16. Received cancellation email on Saturday 5/21 showing zero balance. Called Royal Caribbean on Saturday 5/21 and told to disregard. Received email this morning that cruise was cancelled. On phone now and have to transfer to resolutions department and wait could be up to one hour. This is an international cruise with cruise, flights, hotel, transfers, and travel insurance. I have never had such a terrible experience with Royal Caribbean. Update: Spent 5 hours on phone yesterday between various departments and on hold. Cruise is still not restored to original paid invoice. Still missing the precruise hotel and transfers and travel insurance. Being told those will be refunded in 30-45 days and I will need to rebook through another department. Unfortunately, I did not book through a travel agent and am having to deal with this myself. If there is a next time, I will book through a travel agent. Update 06/03 Cruise, Flight, hotel are rebooked. Fingers crossed no more issues. Thank you to the Miami team.