GoodReddensRCC

Apparently only RCC is funding this Blog. Only nice stories approved. Way to go Matt!

Royal Caribbean continues to under whelm me with their complete lack of customer service and take or leave it attitude. I Booked cruise in September 2021 with my future cruise credits. Received copy of my invoice that reflected total charge of $1,037. and amount paid of $1,064 (my FCC) with $0 due. Much to my surprise, I got notice of balance due email today with final payment date of March 4, 2022. The invoice showed only $867 paid and $161 due. I was convinced this would quickly be resolved given I had and invoice from September 2021 showing $0 due. The less the helpful agent indicated that they made a mistake with the first invoice since FCC should not have been used to cover taxes and gratuities. While on the phone they discovered the new invoice was not correct and what was due was $118 not $161. A couple points to make, Royal Caribbean never reached out to me to inform me of their first billing error and just sent the new invoice with no explanation. More quality customer service from Royal Caribbean. I requested they send me a new invoice to reflect the $118. They indicated it needed to go to accounting who ultimately approves the change and this would take a couple of days. I then requested they extend the final payment date of March 4th to allow time for new invoice to so. For all I know the new invoice would show that I owed more then what the agent indicated. I was told I should call back on the 4th to see to confirm the new total. Completely unexpectable but consistent with the poor level of service I have experienced since this all started in March of 2022. I have been a long time loyal Royal Caribbean customer. That has ended today. I will eat the $1,064 in FCC then give them another penny of my money.