Urban

Just a warning to cruisers…you may not want to spend a lot of time dressing up and taking photos because our photos still haven’t arrived and no one know when they will. They say it is a global problem and my pictures will not be deleted, but I really don’t believe them at this point. RC photos is a joke. Why does it take more than a month to get digital photos emailed to you?

Thank you all for the ideas and for sharing your experiences. I have called twice since then. They are now saying I will get them by January 14th and promise they won't be deleted. I did have her verify my order was received and she said it was. Now we wait

We recently went on the Harmony of the Seas. We spent a good bit of time getting dressed up and taking photos. I was excited to have some recent family photos, and a few actually came out quite good! When I ordered the last night of our cruise, the cruise employee told me they would be emailed to me 4 to 7 days after the cruise. I tried to download while on board the morning we left, but the wifi was far to slow to download the 100 photos. Fast forward to 7 days post cruise, I called because they still had not been emailed to me. The phone support person told me I needed to wait 7 calendar days. So, I called again on the 10th calendar day. This time they told me they did not know what was wrong but would look into it. I never heard back. Today is the 15th day post cruise and we called again. Now they are saying to check spam and it might take up to 4 weeks because they are having technical difficulties. If I thought I would get them by 4 weeks I would not mind, but my worry is that at 4 weeks they still will not come and then will be deleted due to it being 30 days post cruise! I am so upset for the lack of support with this because on board everyone was so wonderful. It truly does not feel like they are worried about their guests after the cruise is complete. Has anyone else experience this?