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Bakerchief

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Everything posted by Bakerchief

  1. Yes, I made the booking and didn't use a TA. I sent another email earlier today to my Royal Caribbean planner and she just replied to tell me that everything is being processed. She said the problem all along has been that, even though the ship never sailed, the reservation was still showing as active and had never been canceled!! That is why they couldn't process an FCC or the refund of port fees and taxes! They did finally mark it as canceled on July 29 and have now started the refund and FCC process. Actually, it was July 29 when I originally called Customer Service so obviously the agent I spoke to at that time was able to change the reservation status from active to canceled.
  2. My cruise was canceled April 16, which is now 110 days ago, and I still don't have the FCC or refund of port fees and taxes. Just tried calling customer service again, was on hold for 38 minutes, then got disconnected before an agent answered. This is so frustrating. I'm getting really annoyed at having to call and email Royal Caribbean to get an answer. Any suggestions anyone?
  3. Thanks for the follow up. Actually, there was hardly any delay in getting through to the number you gave me. The agent I spoke to was very helpful and promised she would pursue this further and update me by email. I'll wait a few days to see if I get an email or the FCC and if not, I'll call again. I'm on eastern time so I won't call late at night PST like you suggest but I may call real early in the morning EDT. Thanks again.
  4. I have had 6 cruises canceled and so far have received FCCs for only four of them. The first cancellation was on April 16, 2020, for the Adventure of the Seas sailing of June 4, 2020. They promised the FCC within 45 days but here we are 103 days later with no FCC. I've called Royal Caribbean several times about this but getting nowhere. Thanks for the tip crisgold52. I did as you said and called. On the line for half an hour and was told the delay was because the amount they had figured out for the FCC was more than the 125% of the cruise fare that I'm supposed to be getting. Here's two issues that I told the agent may be causing the problem. I used a previously issued FCC worth $573 to pay part of the cruise fare, so I should also be getting that back at 125%. The cruise itinerary was originally going to Canada and New England and when Canada closed its ports, they changed the itinerary to Bermuda and offered compensation in form of an OBC. I agreed to the change and received a $450 fully refundable onboard credit.
  5. OK, thanks for that. I guess I'll need to post more ?
  6. Can anyone tell me how to update my status on this blog? I'm Diamond Plus on Royal Caribbean (559 points) but my profile is showing me as Pre-Gold.
  7. I have had 6 cruises canceled and so far have received FCCs for only four of them. The first cancellation was on April 16, 2020, for the Adventure of the Seas sailing of June 4, 2020. They promised the FCC within 45 days but here we are 103 days later with no FCC. I've called Royal Caribbean several times about this but getting nowhere.
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