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Traveler_B

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Everything posted by Traveler_B

  1. Still waiting for significant refunds for cruises they cancelled back in March. Today they said they were going to expedite. Not going to hold my breath. We also have many thousands in FCC from other cruises that will surely expire before safe to travel. It has been a costly time for all. People, time, and money lost. Of course, IF we had only known back in February where this was going. Perhaps a few more of those people would still be with us. Stay well!
  2. We have been receiving a $119 refund about every 6 weeks. Considering how many thousands owed to us for prepaid cruises that have been cancelled by RCL and speed of refunds, we should receive our final refund payment sometime in 2030. This does not include the thousands of dollars in FCC that will surely expire before a vaccine is available -- oh my!
  3. We currently have over $10,000 in FCC for 3 RCCL cancelled cruises. We also have a cruise in September with payment coming due in a few days where we paid a sizable cash deposit. Plus RCCL owes us nearly $2000 in taxes and fees refunds. While trying to apply our FCCs to cover the costs of the upcoming cruise, our TA was told that apparently only one FCC can be applied at a time and they (RCCL) had already applied the smallest FCC ($759) to the balance due. So.... they (RCCL) have not yet refunded payments made in good faith by us for cruises they (RCCL) cancelled and now they are apparently not accepting their own FCC for upcoming European cruises -- expecting us to pay even more cash for a cruise that may or may not occur if CoVid-19 raises its ugly head in the Fall? Sounds kind of like a scheme where new money is used to pay back old money... Disappointing. We thought we had found our forever cruise line (we also have status at Princess and NCL) and were the next cruise away from Diamond status -- plus we are stockholders who believed in the company enough to not have sold our shares -- even when the stock took a giant tumble. I made the suggestion before and I'll make it again -- cruise companies should allow customers to hold off on final payments until 30 days from embarkation until this whole virus thing gets sorted out. I also think they should accept all FCC certificates owed to customers -- not just a single certificate that they (RCCL) apparently chose to apply to an invoice. Once again -- disappointing. Update in the past 30 minutes: Cancelled all upcoming RCCL cruise reservations and requested refunds. Not including FCC bonus, we're gonna lose nearly a $1,000 in fees and prepaid items RCCL stated they would not refund. Heaven knows when we will actually receive the many thousands of dollars we have already paid for the three cruises THEY cancelled (only 2 of the 3 were virus related) Rethinking future RCCL travel as not interested in playing their games about all the money we had to pay them MONTHS in advance of a cruise. Of course, they could not see this happening. They could; however, change their payment policies for upcoming cruises to keep their customers. We expect to be cruising again -- perhaps just not with RCCL.
  4. Received FCC for RCCL April/May cancelled cruises -- unfortunately $1100 less than expected. No explanation other than the "As a reminder..." below the shorted FCC. Heaven knows when we will receive the $625 in taxes & fees PLUS we are expected to pay for a September 2020 cruise early June or lose our deposit. We're also waiting for a $200 refund for a cruise deposit paid to RCCL where they shortened the itinerary by several days and then offered a new cruise in early 2021 that would not work out with existing family plans (Grandson's first birthday. Not going to miss that!). That cruise was cancelled 3/18/2020 and refund supposedly paid 5/6/2020. No hint any refunds on our travel credit card as of 5/22/2020. We're trying to remain loyal cruisers and did not even sell our RCCL shares when they started to move downward. Needless to say -- disappointing. I know they are struggling -- however, how about the customers who pay in-full in-good-faith many months in advance of a cruise? Right now -- the nearly $10,000 paid is a goodly chunk of change. Perhaps we should have taken the refund -- then again, trying to remain loyal... I think to start getting customers to return to cruising sooner -- the cruise companies are going to need to consider allowing us to NOT pay in full until perhaps 30 days in advance of a cruise. If that had been the case -- their bottom line might have actually looked better as they would not be issuing so many FCC and refunds. As cruisers, we would have also had a chance to see Europe close and keep our cruising dollars for a brighter day.
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