Cruise Happy

A bigger question!!! Which cruise lines will still be solvent by September 1st??. Bet there will be some incredible deals on Mega cruise ships for sale this summer! Unless of course, the cruise lines decide to keep all of our payments and reorganize under bankruptcy protection laws of whichever country they are registered within! Royal Caribbean Cruise Lines could reorganize as "Regal Cruises the Caribbean Lines"! ? Just throwing it out there! Something to think about. Experts are predicting doom and gloom. A cruise could be the furthest thing on our minds come August! I sure Hope Not!

Looks like a "Diamond Plus Member" is trying to defend RCCL! Maybe she/he works for RCCL or has become a "Diamond" due to RCCL given perks or whatever. Anyway, making excuses for a multi billion dollar corporation that apparently jumped the gun and prematurely sent out emails. What RCCL did was WRONG and DECEPTIVE. We have laws here in the USA against that. This is nothing short of "duping" their customers and keeping our money! Ampurp85, don't forget, each and every one of these cruises cancelled up to early June have already been paid for 100% by every booked passenger because RCCL require full payment 90 days prior to sailing date. That is hundreds of thousands of full paid fares that they are HOARDING right now but those ships are moored will little costs to them. RCCL is "making bank" right now with our money! They are loosing/gonna lose many if not most of these future customers. The PR is Bad. They just need to pay back our money and not lie and change their mind and jerk us around!

I got very tired of being on phone hold for hours or disconnected each time I tried calling. RCCL has no right to hang onto our hard earned vacation dollar that we put into their trust. Refunds should have been quick and automatic. They still owe us several $hundredsS for excursions and packages. It's been 3 weeks. All my other cancellation refunds with airlines, hotels, rental cars, excusions, shuttles, etc., were all refunded back to the original form of payment within 1 to 5 days. What is RCCL's problem. They have no claim to that money. I can wait the 30 days for our cruise fee but not the extras. That is BUNK! We now have our credit card company trying to help us out. I read on this forum somewhere that there is now a class action lawsuit formulating for people who want their money back but are simply getting "blown off" by RCCL.

GOOD LUCK with your REFUND! PLEASE, the first cruiser that receives their 100% booking fee REFUND, let others know on this post. Let us all not forget; the cruises that are cancelled are within the 100% prepaid 90 day prior to sailing time frame. That means RCCL already has our money for every cancelled sailing, yet the ships are moored and not sailing. That money should be REFUNDED, ASAP!

"Fine Print" was "trumped" by the email RCCL sent out on March 13, 2020 to us guests stating we would get a 100% Refund or a 125% Credit that expires 12-31-2021. RCCL sent the statement on it's own accord. They need to back up their statements and send out refunds ASAP. Keep in mind: all of these cruises that have been cancelled have every booking already paid for 100% (because they are well within the 90 day prior to sailing full payment requirement). They are holding all of that money for all of those cruises yet those cruises are not sailing. That is a bunch of money they have right now from every booked guest. That is our money and we would like it back, PLEASE RCCL.

I did receive all the refunds over $2000 for the many shore excursions, drink packages, photo packages, etc.,. We are/were also expecting a full CASH REFUND to our original form of payment for our cruise booking costs. It has been 17 days since we received the Cancellation notification along with the online form/application for a full refund or 125% credit. We chose the refund and filled out the form, then immediately received the verification/notification that the refund would be coming, but could take up to 30 days and would be credited back to the original form of payment. I have saved all of these correspondences.These emails from RCCL have set a precedent and established the foundation and timeline. RCCL should "man up" and follow through with their "promise to refund". We are "simple, innocent customers" that entrusted our precious vacation dollar to this mega-billion dollar corporation that is obviously now trying to take advantage of us - claiming they made an error. TOO BAD! PAY UP RCCL! I simply want my money refunded as was written to me. This included my daughter and her reservation. If RCCL chumps us on this situation, who in their right mind would want to ever cruise with them again. All of the extra money we spend with RCCL amounts to much more than our actual stateroom cruise fee. Does RCCL really want that future money going to a competitor? I hope not! We are cruisers! We go on cruises as often as we can find the time to do so. We will be retired soon and plan to go on even more cruises. If RCCL "chumps" us now, they will loose many, many customers for life. I want my Refund NOW, not a future cruise credit with a short expiration date! PLEASE RCCL, honor your word! PAY UP and do the honorable thing!! Salvage your customers NOW.

NO!!! In fact, on Thursday March 26 we received an email stating basically "they changed their mind and/or made a mistake and/or jump the gun" and they are not going to give us a refund! This was 2 weeks after we received an on line verification on Friday the 13th of March stating that we would receive a refund back to our original form of payment but it could take up to 30 days. NO COOL! Did anybody else also get that "contradicting" email? LET ME KNOW ABOUT ANY CLASS ACTION LAWSUITS!!!

NO!!! In fact, on Thursday March 26 we received an email stating basically "they changed their mind and/or made a mistake and/or jump the gun" and they are not going to give us a refund! This was 2 weeks after we received an on line verification on Friday the 13th of March stating that we would receive a refund back to our original form of payment but it could take up to 30 days. NO COOL! Did anybody else also get that "contradicting" email? LET ME KNOW ABOUT ANY CLASS ACTION LAWSUITS!!!