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KyleW2

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  1. Like
    KyleW2 reacted to OCSC Mike in Wonder - Best Deck/Location?   
    We always pick our location based on proximity to where we visit most so it can vary by ship and no one else would be able to answer that question for us.
    We just got off Wonder Sunday but not sure what to recommend based on the above. We generally like to be somewhere between the Promenade and Pool Deck so deck 10 or so usually works well for that. I don't like waiting for elevators if I don't have to and don't mind walking up or down 5 decks. Being close to Central Park is nice for either actually going there or just using it to cross the ship. We prefer the Solarium to the main pool(s) so forward works for that. We rarely eat in the MDR so we don't need to be near there.
    I know that's not exactly an answer but maybe my train of thought will help you decide.
  2. Like
    KyleW2 got a reaction from Spang1974 in Drink Package   
    The DBP has been averaging $44 pretty consistently since I booked my December cruise. A sale just ended last night on it and then today I get another email about the sale being extended through tonight
  3. Like
    KyleW2 got a reaction from SpeedNoodles in FCC from 1st round cancellations   
    Just got my FCC email. Guess the person on the Facebook messenger got it done!
  4. Like
    KyleW2 got a reaction from Chadster in FCC from 1st round cancellations   
    Just got my FCC email. Guess the person on the Facebook messenger got it done!
  5. Like
    KyleW2 got a reaction from WAAAYTOOO in FCC from 1st round cancellations   
    Just got my FCC email. Guess the person on the Facebook messenger got it done!
  6. Like
    KyleW2 got a reaction from Cile in Future Cruise Credit   
    Glad to see some people are getting their credits. Not me. March 16th cruise cancellation and still no credit, no update email, nothing.
    Guess I will have to call. This has taken entirely too long.
     
  7. Sad
    KyleW2 got a reaction from Lizzy B in Future Cruise Credit   
    Glad to see some people are getting their credits. Not me. March 16th cruise cancellation and still no credit, no update email, nothing.
    Guess I will have to call. This has taken entirely too long.
     
  8. Wow
    KyleW2 got a reaction from Hoski in Lots of discounting on everything...check that cruise-planner! :)   
    $44 DBP for Adventure in December. Tempting!
  9. Like
    KyleW2 got a reaction from RCIfan1912 in FCC from 1st round cancellations   
    Has anybody received their FCC’s for the first round of cancellations that were supposed to be delivered by April 13th?
    I received my refunds but still no FCC’s yet. Anybody still in the same boat?
     
  10. Like
    KyleW2 got a reaction from Newtorc in Refunds   
    You do realize that it shouldn’t take 2 months to receive refunds right?
    It does not hurt to call when the day they told us refunds would be here has come and gone and people are still without refunds. 
    It has nothing to do with getting a refund quicker, but it is finding out if it has been processed so you can count out the 30 days from process date to get an approximate arrival day since their estimates aren’t right. 
    Some of us aren’t okay letting a company hold our money and continuously lie about when we will get the refunds, starts to make you think the refund will never come. If our complaints aren’t heard, nothing will ever happen about it. Just my opinion. 
  11. Like
    KyleW2 got a reaction from Newtorc in Refunds   
    I agree 100%.
    My guess is that there was so many cancellations that their system likely crashed, causing them to process refunds by hand. 
    My biggest issue with them right now is the complete lack of honesty to their customers as far as the timelines. We get it, you messed up your timeline the first time, tell us that with a mass email rather than making me call and ask where my refund is.
  12. Like
    KyleW2 reacted to deep1 in Refunds   
    The dishonesty had me at the point of chest pains last night... I was guaranteed in writing 30 days (by April 13) .As of last night the story had changed ten times since the 13th and I was told it would  be about 45 more?!!!!!!!!! I need that money not for me but complete another booking or two!
     
  13. Like
    KyleW2 got a reaction from vanelli56 in Refunds   
    I agree 100%.
    My guess is that there was so many cancellations that their system likely crashed, causing them to process refunds by hand. 
    My biggest issue with them right now is the complete lack of honesty to their customers as far as the timelines. We get it, you messed up your timeline the first time, tell us that with a mass email rather than making me call and ask where my refund is.
  14. Wow
    KyleW2 got a reaction from Cailgirl in Refunds   
    FINALLY got my refund for the cruise planner refunds today as well as taxes/fees.
    This was processed by Royal on March 14th, just got them today. Still no FCC as of today, so I will call this evening and see if maybe it never got emailed.
    My refunds took 30 business days to hit my account.
  15. Wow
    KyleW2 got a reaction from WAAAYTOOO in Refunds   
    FINALLY got my refund for the cruise planner refunds today as well as taxes/fees.
    This was processed by Royal on March 14th, just got them today. Still no FCC as of today, so I will call this evening and see if maybe it never got emailed.
    My refunds took 30 business days to hit my account.
  16. Like
    KyleW2 got a reaction from Ogilthorpe in Refund Cash Received   
    I got my cruise planner refunds exactly 30 business days from the email confirmation about the refund being processed.
  17. Like
    KyleW2 got a reaction from RBRSKI in Refunds   
    Yet again another lie from RC. My refund was processed, per the email I got from RC, on March 14th. It is now April 20th and no refunds anywhere in sight, nor is my future cruise credit. They are stalling and making up any excuse they can along the way.
    Quite frankly, what pisses me off about this situation is people on the later cancellations are receiving their refunds and FCC before people on the original round of cancellations.
    I am calling today again to figure out where my money is, I'm starting to wonder if my FCC was processed and never emailed to me as I have read that happened to a few other people also.
  18. Thanks
    KyleW2 got a reaction from Newtorc in Refunds   
    Yet again another lie from RC. My refund was processed, per the email I got from RC, on March 14th. It is now April 20th and no refunds anywhere in sight, nor is my future cruise credit. They are stalling and making up any excuse they can along the way.
    Quite frankly, what pisses me off about this situation is people on the later cancellations are receiving their refunds and FCC before people on the original round of cancellations.
    I am calling today again to figure out where my money is, I'm starting to wonder if my FCC was processed and never emailed to me as I have read that happened to a few other people also.
  19. Like
    KyleW2 got a reaction from Newtorc in Refunds   
    Expect to wait for that as well.
    What good is cancelling if you aren't gonna get the refund from it anyway? They supposedly processed my cruise planner purchases on March 14th and still nothing in my account.
    At this rate, this will be my last time ever sailing with Royal Caribbean. The way they have handled this situation is an absolute joke.
  20. Wow
    KyleW2 got a reaction from Boniface V in Refunds   
    Expect to wait for that as well.
    What good is cancelling if you aren't gonna get the refund from it anyway? They supposedly processed my cruise planner purchases on March 14th and still nothing in my account.
    At this rate, this will be my last time ever sailing with Royal Caribbean. The way they have handled this situation is an absolute joke.
  21. Like
    KyleW2 got a reaction from Cruise Queen 44 * Diamond in Refunds   
    Called today regarding my refund since I had to add a name to my December reservation anyway.
    My cruise was for Enchantment on March 16th. I called and cancelled on the phone on March 12th, however it appears they did not cancel my cruise when I called as according to two customer service agents my cruise was not cancelled until March 14th, AKA the day that Royal voluntarily cancelled. The representative I spoke to today confirmed that it was canceled on March 14th, so I should be receiving my Cruise planner refunds today or tomorrow, but to give them until the end of the week to show in my account.
    She also said that my refund for the taxes/fees will be in the account by the end of the week, again to call on Monday if the refund isn't there.
    As far as FCC, the first round of cancellations should still have the FCC today at some point.
     
    Sit tight everyone. Maybe we will all have our refunds and FCC's by the end of the week. The good news is the current hold time is only about 10 minutes if you need to call them.
  22. Thanks
    KyleW2 got a reaction from Snotarni in refund for cancelled cruise   
    Yes. I received the itemized email for the cruise planner purchases stating my refund had been processed. Still no refund back to my credit card. The email came in March14th.
  23. Like
    KyleW2 got a reaction from elizbit in Refunds   
    Called today regarding my refund since I had to add a name to my December reservation anyway.
    My cruise was for Enchantment on March 16th. I called and cancelled on the phone on March 12th, however it appears they did not cancel my cruise when I called as according to two customer service agents my cruise was not cancelled until March 14th, AKA the day that Royal voluntarily cancelled. The representative I spoke to today confirmed that it was canceled on March 14th, so I should be receiving my Cruise planner refunds today or tomorrow, but to give them until the end of the week to show in my account.
    She also said that my refund for the taxes/fees will be in the account by the end of the week, again to call on Monday if the refund isn't there.
    As far as FCC, the first round of cancellations should still have the FCC today at some point.
     
    Sit tight everyone. Maybe we will all have our refunds and FCC's by the end of the week. The good news is the current hold time is only about 10 minutes if you need to call them.
  24. Like
    KyleW2 got a reaction from Ogilthorpe in Refunds   
    Called today regarding my refund since I had to add a name to my December reservation anyway.
    My cruise was for Enchantment on March 16th. I called and cancelled on the phone on March 12th, however it appears they did not cancel my cruise when I called as according to two customer service agents my cruise was not cancelled until March 14th, AKA the day that Royal voluntarily cancelled. The representative I spoke to today confirmed that it was canceled on March 14th, so I should be receiving my Cruise planner refunds today or tomorrow, but to give them until the end of the week to show in my account.
    She also said that my refund for the taxes/fees will be in the account by the end of the week, again to call on Monday if the refund isn't there.
    As far as FCC, the first round of cancellations should still have the FCC today at some point.
     
    Sit tight everyone. Maybe we will all have our refunds and FCC's by the end of the week. The good news is the current hold time is only about 10 minutes if you need to call them.
  25. Wow
    KyleW2 got a reaction from Ogilthorpe in refund for cancelled cruise   
    Yes. I received the itemized email for the cruise planner purchases stating my refund had been processed. Still no refund back to my credit card. The email came in March14th.
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