blowingbubbles

Have the terms of the L&S changed for the cancelled June sailings? I see that it now specifies same embarkation port as well, which I do not recall seeing previously. In anticipation of June's cancellation I have been looking at options to L&S our June '21 Oasis sailing to a '22 sailing on either Oasis or Symphony. My understanding is this would have been possible under the previous L&S terms. It seems Symphony is no longer an option because the embarkation port is different.

Has anyone requested and received their refund on a cancelled sailing that FCC was applied to? Our May 31 sailing is cancelled and we are requesting a refund. We paid the majority of the cruise fare with FCC from our sailing last September that was canceled because of hurricane Dorian. What I am hearing is that on the FCC portion, I am not entitled to a refund nor the 125% offer just a reinstatement of the credit. On the additional money paid I can get a refund or 125% of the value in FCC. The verbiage I read from their communications specifies that this is the case specifically with the Cruise With Confidence FCC: “If your client redeemed a Cruise with Confidence Future Cruise Credit on an impacted sailing and would now prefer a refund instead, we are happy to process this request in the amount of any new funds paid above the original certificate and, in turn, will reinstate the Cruise with Confidence FCC for future use.“ So my question to anyone out there who requested a refund from the cancellations, who applied FCC not from the “Cruise with Confidence” offer, did you get it refunded or reinstated?

I have my family booked on Oasis of the Seas May 31 sailing in 2 connecting large balcony rooms. We are committed to definitely going on our sailing, (this booking was rescheduled from a sailing canceled due to hurricane Dorian) and I frequently watch for price drops. We ran into a situation where because our sailing was booked with FCC we hit a point where the price dropped below what we paid but we couldn't reprice because the cruise fare would have been below the FCC amount meaning we lose out on some of the value of the FCC. With the recent events the prices on our sailing have dropped substantially, our rooms now go for $616 less than than what we paid. How do the complimentary upgrades as a result of price drops within the final payment window work now that we are 85 days out? Being a large balcony stateroom the next category up is jr suite which, while the prices have dropped substantially, still is priced more than what we paid on our current rooms. Do the upgrades operate based off the value of what you paid on the reservation and if a category higher than what you have falls within that value they move you to that category if asked? Are we just in a tough spot with the jump in price between Balcony and Suite being a large gap? I am working with an amazing travel agent at MEI, and have emailed her letting her know we are looking to upgrade, but am trying not to bother her knowing that she must be slammed and the wait times to speak to Royal being insane. Thank you for any info that anyone can share.