Krystin

I asked our travel agent but she was unable to see any rooms for upgrade as they were all taken down or made unavailable at this time due to the RoyalUp process? She didn’t have access to anything to be able to give us any direct upgrade. Maybe I’ll call RC directly and see if they can do anything of the sort. It’s harmony of the Seas cruise that sails next month. And thank you!

We bid the max bid on a junior suite and 1 bedroom grande suite about a month ago and have been frequently checking status (which said pending all this time). We log in today and are unable to and are bids are GONE and status has changed to “not eligible for upgrade”. Has this happened to anyone? We spent about an hour on the phone with Royal Caribbean trying to figure out why, what happened, some sort of explanation but were very unsuccessful. They know absolutely nothing. This is our wedding/honeymoon cruise. All of our guests bookings were eligible as well and their status of their bids all still say pending ? its just ours that has disappeared and we can’t get it back. Help!!