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Randall

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  1.    teddy reacted to a post in a topic: Cancelled Excursion Refund
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  5. Randall
    Randall joined the community
  6. Randall
    Another good news story. Cruised last August on Enchantment of the Seas out of Galveston. Our first stop was going to be Costa Maya where we had a beach excursion planned. When we got in the room we were welcomed by a RCCL notice warning us about the large amount of seaweed the beaches there were experiencing at that time. We were disappointed and decided we really didn't want to fight seaweed while we were on the beach so we sent to the Excursions desk and inquired about a refund. Immediately, the staff issued a credit to our account with no questions asked. Incredibly impressed with the customer service and just another reason we stick with Royal Caribbean!
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