Nick III

Hi Chris - Congratulations on becoming the Casino Host on the Mariner of the Seas. My wife and I will be on the Mariner next week (10-21 through 10-25). We will stop to see you in the casino. Right now I'm not very happy with the Casino Royale program. I received an e-mail yesterday welcoming us to enjoy our Casino Royale benefits. In checking I found that my wife and I both had promos for $50 casino credit. When I called the Casino Royale phone number they told me that the promos could not be used because it was too close to the cruise. I was told that the promo had to be requested prior to the final payment date for the cruise. We have another cruise scheduled in January on the Harmony of the Seas and I believe that the final payment date has passed on that on also. So they send me an email informing me that I have a promo and its worthless. My wife and I are both Diamond Plus. We are not big gamblers but play the slots every day on our cruises. Maybe you can contact someone at the Casino Royale program and correct the problem. We will stop and introduce ourselves in the casino. Nick Augelli [email protected]. Loyalty # 371773088