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lilleesh

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Posts posted by lilleesh

  1. 11 minutes ago, lilleesh said:

    As an update, we found out there was somehow NO email on file for us..which explains why we've received ZERO communication!  So I've since received an introduction email for the Genie, explaining to book shore excursions/spa things, etc.  Our genie is Andrei..not sure if anyone knows her.  I'm curious to see what the next piece of communication is, I'm sure we've missed the survey window.  We shall see what happens.

    My bad..Andrei is male. Not sure if anyone knows HIM lol

  2. As an update, we found out there was somehow NO email on file for us..which explains why we've received ZERO communication!  So I've since received an introduction email for the Genie, explaining to book shore excursions/spa things, etc.  Our genie is Andrei..not sure if anyone knows her.  I'm curious to see what the next piece of communication is, I'm sure we've missed the survey window.  We shall see what happens.

  3. 59 minutes ago, WAAAYTOOO said:

    It has been my experience that the Genie will probably contact you by email around 30 days prior to your cruise.  I seem to recall the generic questionnaire coming at about 2 months out but maybe it wasn't that far in advance.  My guess is that the questionnaire will be coming VERY soon.  Check your spam folder AND your garbage !  Many direct mailings from RCCL go directly to my trash can for reasons I have never understood.

    The Genie will correspond with you by email until about 1 week prior to sail date and at that time he/she will send you a link to the Loop app (assuming they are still using that app....it's kinda worthless, TBH).  Once you get on board your fastest and most dependable way to reach the Genie is by phone.  The Genie will give you their personal cell phone number and you can get ahold of them at any time.

    Congratulations on the ATS.  It is an amazing suite !  It's a bit of a walk to get there but so worth it.  Which deck ?  We've been on 8 (twice) and 9 once - all on Harmony.

    Thank you so much! We're on deck 9..I'm BEYOND excited. SO ready for the balcony..

  4. 2 minutes ago, AshleyDillo said:

    Genie will touch base a week before you sail.  You should get the generic Star Class survey around 30-60 days out, though.

    The 2BR ATS is my favorite cabin that I've ever sailed in.  You will have a blast!

    Thank you! We haven't gotten the survey yet..I'll wait another couple weeks ?

  5. Hello all!

     

    I've been following a ton of feeds, but just need to ask a simple question.  We are in a 2-bedroom aqua for the Oct 20 sailing. 41 days out!! My concern is when to expect the genie to reach out vs when I should reach out to give them a little push..When is a good timeline to start panicking? ha!

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