Vlad

So the ones you've purchased, went through to the card without any problems? That's what I'm also worried about, thinking to cancel the purchases that weren't charged for, and just rebook right now, but afraid or would make the matter worse and confuse everyone even more. As of now all purchases show as reserved and paid in full. Confirmed through the rep. So they don't really want to escalate it to resolutions, since they don't see a problem at all. But for me, and thinking of thousands of others, it's a big problem, since our pending charges disappeared and didn't fully went through the credit card. If I knew it would be such a big /strange problem, I would definitely waited till at least the next day. I found and read through the whole long thread, exactly 2 yrs ago on black friday. Apparently exactly same problem, and people were charged almost a month later, around December 20-21...

Thanks for all the info, But you didn't purchased anything on the 8th? That's interesting since all our problems happening for the November 8th purchases. My other purchase a few days later, went though without any problems. And I'm thinking about another fact, at least for me. I've booked through travel agency, and although cruise still like 6 months away and not paid for, payment go through travel agency, and the same screen on Royal's system, showing paid in full from the beginning.

Anyone tried or thought, canceling something, maybe 1 item. And rebooking right afterwards? It can only be done now, while sale still active

Tried talking to rep on Twitter, like someone said before. Completely useless. Checked, said all booked. Just like I see in website myself. No additional or further info available she said. Not even a reference # or credit card detailed info. Sounds like they just looking at the same screen as we are...

Did the cruise planner already said the same BS? Can you guys try to ask more specific questions. Do they have a reference # for credit card transactions. Each successful transaction from Royal on my credit card, have this very long reference # attached to it.

Not sure, afraid to cancel, because then it's a different problem, if refund goes through, you basically getting refunded for something you haven't even paid for... It's becoming more complicated. So sounds like in your case, they won't be doing anything about it? Case closed?

Keep me/us informed Yes, they might not see a problem, but it is. Since we don't know what if anything would happen once the system catches up. And if the problem was indeed on the 8th. There's possibly thousands, hundreds of thousands of such purchases that wasn't charged for. I was thinking of maybe canceling 1 and reorder? But not sure. Maybe it would make this matter worse

Of course you can do Call Royal Caribbean, talk to them, ask for supervisor if no luck, and find out why payment wasn't processed

Did you purchased cruise directly from Royal? Because I'm not seeing any of that, I bought through travel agency. And purchases only show up in order history through the web. I'm kind of confused, your refunds are showing as charges? Or I got it wrong

That was long ago, like couple of yrs. Somewhat similar, but not. So don't mix it all up in same bowl. From what everyone is saying now, including myself. This purchases so far showing and confirmed by Royal Caribbean as PAID IN FULL. That may change, no guarantee, especially that credit card charges DISAPPEARED, but they were charged, approved and noted as paid in the Royal Caribbean system. But keep us informed, if you call, of any and all pertinent info. This might help me and the others.

Let us know if you call or if you get it solved You know what happened?

Hi Mark, welcome to this thread. So it's definitely something to do with the 8th. Hopefully, it won't ruin the cruise or purchases itself if not fixed. So far, I have no idea what to do. Royal is saying it's booked, credit card saying it was approved, and it's merchant who haven't finalized transactions.

Correct, but Cruise purchases is always direct, can't buy Royal Caribbean excursions or dining else through the 3rd party.

That's because you probably purchased directly I've showed you how it looks when you buy through travel agency

OK, I found it, because I've bought through travel agency / agent, my info there is all paid in full. Even though I still have big balance. And there's no other info on purchases in this section. If I go into excursions, is shows RESERVED and on website in order history there's more detailed info, says BOOKED.

Listed as pending? Where? On Royal Caribbean or credit card? The only status on Royal Caribbean is booked for any purchases, there's no pending. Can you post a screenshot?

Cruise is still 6 months And I bought it through travel agency, so all payments go through them as well. So THEORETICALLY they can't even add anything to the cruise fare. But regardless, I still need all the excursion that I've purchased.

Did you asked Royal directly about the missing charge?

Appreciate if you let us, know then. I'm really concerned. Free is good. But cruise and reservations that I've made, a lot of them, are more important. Thanks

Just thought about it, I've purchased excursions only, different orders and ships. But looks like it's food as well. Same 11.08

When is your cruise? No one is against free excursions or purchases. We just afraid that somehow the system will update just before the cruise and hell happens... Or will update in like a month, then we'll loose all the discounts on purchases

I hear you, just not sure what to do in our cases. Maybe a glitch... Maybe not. Besides credit card charges... Everything else showing booked and paid, no balance for any purchases.

Nicely said, I don't see much or any of language problems. Maybe keep calling? But it's almost impossible, as I see it, to explain to them what seems to be the problem, since they are saying, probably from same screen, that it's booked and paid.

When this happened to you, what was the deal with cruise planner purchases? Not charged to your card completely? Or charged, pending, then drop off? Or something else? If you can share /explain Thx

I'm also sort of confused with what you've saying. We're dealing with different things here. Cruise payments and excursions/planner purchases. They aren't together, especially if you're booked through travel agency. Your cruise fare /payments aren't of Royal concern. I'm for example making payments through my travel agency. Then I get invoice through travel agency, but it's official Royal Caribbean invoice. So how can some say, that zero balance on invoice isn't really prove that it's paid off? But on the other hand, my cruise planner purchases from 11/08 were, disappeared, and as of now not been collected from the credit card. But Royal Caribbean see them in the system as booked and paid. So what you guys suggesting? Force Royal to charge me for the 2nd time of its already showing paid on full? Or cancel my purchases and forget about all of them?