I book a cruise with USAA royale carrbbean said i cant use my play slots reward chips on this cruise only on new booking this where the fraud comes in from both companys i try to redeem the chips and they want me to book another cruise to use them i got a promotion from royale carrbbean two month before sailing i started this booking in january never got a promotion all year sailing in september dont send a promotion you want me buy another cruise THEY WRONG FOR THAT and play slots need to make them honor the chips they offer with out the drama