Screwed by Royal Caribbean

First cruise with Royal Caribbean - customer service told us wifi was free. It's not. Their consulation was $20 for miss information. I was stupid enough to book another cruise. Second cruise - asked customer service about online promotions I saw. She told me I was lying about the promotions. How does customer service not know about online promotions? Accusing a customer they are lying when in fact customer service is the one lacking knowledge is an insult. She should be fired. The worst is that she never sent travel documents to me. She told me kids did not need passports. When we showed up to board the ship, kids could not board. We lost all of our money. I will never forget that day at the port. My daughter crying for 45 minutes. Devastating how poorly customer service operates. There virtually no regulation for cruise ships like there is for airlines so Royal Carribean takes advantage. The only regulation is safety. Nothing protecting the customer. They make millions with this trick. The port employees told us Royal Carribean systematically doesn't send travel documents to families to save money. Every cruise several families are unable to board.