Winterh8r

The number I have in my records is 888-305-4626. I haven't used it for a couple of years, but it should be the same.

Apparently I get a lump of coal as well. Thanks for the advise on how to find the OBC, if it would have been there.

Where do I look to see if I have the OBC on my 2021 cruises? I booked the cruises through a travel agent and I'm not aware of how I can find this info myself.

Has anyone else had a problem repurchasing the Deluxe Beverage Package? I have a September and a November cruise booked and had already purchased the DBP for both. I was able to cancel the DBP for both of us on both cruises, but the cruise planner won't let me repurchase the DBP for either cruise. The DBP no longer shows in the history of either cruise, but when I attempt to purchase them again, it won't let me click on our names to put them in my cart.

Just wanted to post an update in case it helps someone else out in the future. I did have to contact RCCL and cancel our cruise. RCCL will refund our Taxes, fees and port expenses as well as any add-ons that we purchased for the cruise. (Excursions, drink packages, etc.) I then contacted the Royal Rewards Department to see if I could save the credit card points. They said that in a case like mine, they would hold the points and I would have 6 months from the date of cancellation to move the points to a new booking. I then contacted the insurance company that RCCL uses for their Vacation Protection Plan. I went to their website travelclaim.com and printed off the Attending Physician Statement which we will have completed by my husbands doctor at his upcoming appointment. I then need to start a claim on their website and send in the completed Physician statement. They said it would take 4 weeks to process the claim after they received the Physician Statement. I then needed to contact Delta concerning our non-refundable plane tickets. I explained everything to them and they said that if I provided them with either the doctor's information or the hospital's information (name, address and phone) that they would hold the value of the tickets and that I would have 1 year from the date that I purchased the tickets, to use that value to book other airfare. Thank you for the well wishes and @Ladyxsuebee, we will be thinking of you during your cruise. We hope you have a great time.

Thank you, ChessE4, for the information! It looks like I will have to start looking into this insurance situation as now my husband has been hospitalized and the chances of being able to make that cruise are even more slim than before. I will also check out the travel insurance tips video. Thanks again!

I have been a fan of this message board for a while, but this is the first time asking for advice. My husband recently suffered a back and shoulder injury. We are suppose to be leaving on the Ovation on Sept. 13. I booked the cruise directly through Royal Caribbean (although in the future I will always use a travel agent) and I did purchase the insurance that was offered when booking. How do I go about finding out what the insurance covers. At the present time, he is still in a lot of pain and is not able to stand up from a seated position without help. He is currently going to therapy, but I don't think that there will be enough improvement that he would be able to go on this cruise. Is there a special department that I could contact concerning our situation rather than having to explain it to several people before I would get someone that could help me? Also, we have used 1,650 RCCL credit card points towards paying for our cruise. Is there any way that we can salvage those points if we are unable to take this cruise? We are both so disappointed with this situation, that I am hoping that someone can help me wade through this mess.