We left the ship yesterday (6/23) and this issue was a problem. We left Puerto Rico at 1 instead of the scheduled time when we booked the cruise which was 3. The reason for the change given by RC was the engines unable to travel faster. We left at 1 and at 3:30 there was a medical emergency and we had to return to Puerto Rico. I am glad that concern was shown to this passenger and do not question the decision to return. The problem came when, because of the propulsion, we were told we would not be stopping at Labadee due to not being able to make up the lost distance and time. The first issue is if the ship could travel at 100% performance and we had left at 3 we would have been only 30 minutes away from the port so at worse maybe we would have lost 2 hours and still would have been able to make the stop. So even thou RC is blaming the medical decision the propulsion problem real was the issue.
Also RC does not have a policy to refund or provide any credits to customers effected by the lost port. They took 100% of our payment but provided less than 100% of what they advertised. So do not think this propulsion issue is not a problem because it can be.
To close this not the propulsion issue will not be addressed until 2020 or 21 be warned. The Captain and crew of the ship was great but Royal caribbean’s Customer service is terrible, none existent. I am glad there are other cruise lines.
