SEKIL

This is the Adventure of the Seas, Sept 16th cruise out of Quebec City. Thanks for your input. Many of us, not me, are seasoned large ship cruisers including our trip planner, and found it odd that a port would be canceled this far out and an alternative plan other than sitting in Portland another day couldn't have been created. All good businesses have contingency plans. Apparently, the contract fine print allows RC to ignore good customer service.

In May, our large group was sent this vague email that only indicates that our Bar Harbor excursion has been canceled because of an "itinerary change". No where did RC indicate that the port stop in Bar Harbor was completely eliminated. We found this out only when our travel agent received a note that there was a harbor issue. Instead we will now be in Portland for two days. Of course we all believe that RC should compensate us for this. If you have experienced this with RC, please provide some information for us. Due to changes necessary, we have cancelled some of your selections for your upcoming cruise. These cancellations are based on one of the following scenarios: There has been a change to your cruise itinerary or one of the ports visited required for certain selections to be cancelled from your reservation; There has been a change to the arrival and/or departure time for a specific port that required for certain selections to be cancelled from your reservation; The item you reserved or purchased is no longer available; The date of birth of one of the guests has been changed making the purchase no longer valid. Special Note:Dear Guest, Were looking forward to welcoming you aboard Royal Caribbean. As you prepare for this exciting vacation, we need to let you know that your upcoming tour reservation in BAR HARBOR, MAINE has been canceled due to an itinerary change. Here are some alternative destination excursions in SAINT JOHN,NB (BAY OF FUNDY)that may be of interest to you: Saint John Bucket List (NB90) Saint John and Bay of Fundy Top 10 (NB62) Weve already updated your itinerary and refunded your original form(s) of payment in the full amount. To select a new tour, well need to create a new reservation for you. Please visit http://www.royalcaribbean.com/beforeyouboard/shoreExcursions.do or call us at (800)398-9819 to ensure space on your new excursion.