Cheryllacy

I truly appreciate all of your feedback, it is helpful.  As far as the Schooner Bar, yeah, I get what you are saying.  But, I promise, we didn't talk the entire time, and we really enjoyed the music.  Just a few comments here and there, and I did sing along but at a respectful volume.  If he had pulled us aside, maybe it wouldn't have been so bad.  But to do it over the mic was embarrassing.  

I truly appreciate all of your feedback, it is helpful.  As far as the Schooner Bar, yeah, I get what you are saying.  But, I promise, we didn't talk the entire time, and we really enjoyed the music.  Just a few comments here and there, and I did sing along but at a respectful volume.  If he had pulled us aside, maybe it wouldn't have been so bad.  But to do it over the mic was embarrassing.  

I truly appreciate all of your feedback, it is helpful.  As far as the Schooner Bar, yeah, I get what you are saying.  But, I promise, we didn't talk the entire time, and we really enjoyed the music.  Just a few comments here and there, and I did sing along but at a respectful volume.  If he had pulled us aside, maybe it wouldn't have been so bad.  But to do it over the mic was embarrassing.  

I truly appreciate all of your feedback, it is helpful.  As far as the Schooner Bar, yeah, I get what you are saying.  But, I promise, we didn't talk the entire time, and we really enjoyed the music.  Just a few comments here and there, and I did sing along but at a respectful volume.  If he had pulled us aside, maybe it wouldn't have been so bad.  But to do it over the mic was embarrassing.  

I would suggest you try again but a 7 night cruise. I think if you keep an open mind, you will really enjoy it and it will be closer to what you expect.  If your family has a wide range of ages, I strongly suggest an Oasis class ship.  

The world has changed a great deal in 10 years as we all know! That said...
Navigator OTS was one of our best cruises! We went on a Christmas cruise that wasn’t great, felt like everything was a training test! We have gone on several other cruise lines and keep coming back RCCL! Sorry you had a bad time. Give them another chance before you quit all together!

It just really is a different company from 12 years ago.. If your talking about 2nd Voyage on Liberty that was actually 12 years ago not 10 lol.. Once they introduced Oasis class everything changed.. Some for the better like entertainment and some for the worse like over worked staff and forcing staff to push drink and dining packages.. Its all about Money.. They try to keep the price for cruises as low as possible and because of that certain things suffer.. I am not saying this is right or wrong its just the way it is. 

First I'm sorry you had a poor experience.  I would agree with an earlier comment that a 3 or 4 day cruise can be a different experience than a 7 day cruise.  Also we have found the date of the cruise can make a difference.  Going at Spring break vs a time when more kids are in school comes to mind.  I'm not saying one over the other is good or bad but individual cruises can take on a personality so to speak.  Maybe this will help if you plan another cruise.
I'm in the service industry so maybe I view the "sales" deals a little different.  I think wait staff are professionals that are working hard to be promoted from say Windjammer thru MDR to a specialty restaurant.  I know we have had waiters that were with us in the MDR who later were with us in a specialty.  Anyway I think in addition to working hard at my venue I also have to cover shortages such as busy days in the MDR, and I have to make sales pitches to guest throughout the ship.  So with that in mind I try to smile and engage them with a little friendly conversation.  I can end it any time with a statement that I'm not interested.  On our last cruise we were approached by a waiter with the sales pitch for a dining package.  During the cruise we decided to splurge on a dinner at a specialty restaurant and sure enough the guy turned out to be our waiter.  Not only did he recognize us but he made sure everything was fabulous.
We've never received a response on the company survey either.  My guess is RCL has a variety of sources it uses to gauge how effective they are being.  I think they are very good at recognizing trends based on the ships and services they bring to the market.  
Finally I would offer that certainly cruising has changed in the last 10 years.  All entertainment is constantly looking at their product.  I think back to the all you can eat buffet that you used to see in Vegas. Those have largely been replaced as consumers have spoken with the pocket book saying they is what I like now.  We cruise because the whole package seems to be a good value for us.  Meals are not 5 star but are usually very good.  Our room moves us each  evening to a new location so I don't have to repack.  We get to see great locations while being pampered by some very hardworking folks.  Ok enough of my owns sales pitch.  I hope you try another cruise again and you have the time of your life.