deep1

I had no reason to think they would have any mishaps. Especially multiple ones. It had great reviews and though fresh out of dry dock still had the issues.  My biggest concern wasn't the power, head and water problems. It was the lack of communication and utter indifference to the passengers by guest services. I didn't find that remotely acceptable.  I approached them calmly and with respect. When given no viable answers to my questions, I escalated to executive branch. Though slow to respond they did show concern. Then today they offered a compensation. A touch short of what I had hoped for but good enough. For me, its astern of us and adequately resolved.

THE GOOD>>>>>Picked this one cause of itinerary that included Key West and Bimini, both on bucket list for Fiancé. Boarding was seamless. Crew was best I have ever seen! Ship clean and not crowded. Buffet better than Windjammers.  Room was smaller than Royal but balcony was bigger. Items purchased online had not been delivered though. Call to guest services solved part of it. Some items did get delivered. Guest services called to say they were sold out although there was plenty of the other items plainly visible in the gift shop at higher cost than what I had agreed to pay on line.  They said they would refund to my card form of payment. NO biggie but still a minor glitch. Two of three outlets and both usb ports were intermittent or mostly not working. TV , Wi-Fi as well barely operational... Guest services said they would send somebody. They never did come.  MDR dinner was like old days on RCL excellent!!!. Comedy/ magic show was good. After that we had to get logged back in to internet that repeatedly kicked us off. Yet too minor of a glitch to moan about. Day 2 breakfast was excellent and Key West great, especially for Fiancé who had never been. Second dinner as good as the first...
THE BAD>>>>>Day three we were unable to dock due to wind and current... Many aboard were upset but I had to agree with the call. We would have two sea days instead of one to crawl to Nassau. Mid afternoon I noticed no Wi-Fi  again. Also noticed we had come to a complete stop and were adrift. Phone wasn't working so I decided to go to Wi-Fi desk. Emergency lights in hall and elevators not working? Had to use stairs. Full on black out! Water was out as well, No ice for the bars, no showers. Public restrooms closed and guests told to use the ones in their cabins and flush after power would be restored.  With no elevators guests had to hoof up several decks worth of stairs. Many of them elderly. Some didn't make it and suffered the ultimate indignity. Sections of stairs roped off to clean that mess!  Power restored for a while. It went back out at around dinner time. Many were in showers and unable to get soap off.  Dinner was hot with no AC.... Kitchen escalators and elevators didn't work. Poor wait staff had to run up and down hot dim stairs with their orders.  After that black out the Celebrity Apps wouldn't work. No way again to check upcoming shows or monitor account.  Next day started ok then multiple pipes on multiple decks burst! Again public facilities were closed.  People had to scramble to find safe places to relieve themselves. Some noted the water went brown when the water quit running properly. Decks 2,5 and 7 were soaked in many areas..
 THE REALLY UGLY: Repairs were made, Nassau stop no problem, but ugly was on its way. People were upset. They were told in some cases after we docked that BImini port fees were refunded to onboard accounts and needed to be spent while aboard?!? Nobody was notified and with no tv or working apps no way to see their accounts.  My fees never were refunded nor my online goods that were never delivered. Some people were told they would get 30% off their next cruise but couldn't use any other discount?  Their every day sales offer bigger discounts off full fare!!! Some were given like $90 being and told that equated to 40% of their total fares????????????? Many were told there would be no compensation what so ever!!!! Some were told there had been cold towels and free drinks at some pool but nobody let the passengers know. Then most, like me several days later have not received or been told a single thing. I had been given a promise of a call this morning but none ever came! After I took half day off to take that call! 😕  I called them and no apology or update. I am far from impressed!

Ah that is a good idea. I saw the ferry docked next to us. Seems like it just takes 2 hours from FLL. It looked pretty cool, and fast!

Wow, what a mess. I hope they get back to you soon with a resolution of your account issues. 
And sorry you missed Bimini! I know you were looking forward to showing your Fiancé around. Hopefully you can get back there on another cruise someday soon!

I was referencing the accounts created to complain about Royal, not about your potential to use Celebrity again. Having sailed on Celebrity Reflection in February, I can concur with the aspects of Celebrity that are excellent.

THE GOOD>>>>>Picked this one cause of itinerary that included Key West and Bimini, both on bucket list for Fiancé. Boarding was seamless. Crew was best I have ever seen! Ship clean and not crowded. Buffet better than Windjammers.  Room was smaller than Royal but balcony was bigger. Items purchased online had not been delivered though. Call to guest services solved part of it. Some items did get delivered. Guest services called to say they were sold out although there was plenty of the other items plainly visible in the gift shop at higher cost than what I had agreed to pay on line.  They said they would refund to my card form of payment. NO biggie but still a minor glitch. Two of three outlets and both usb ports were intermittent or mostly not working. TV , Wi-Fi as well barely operational... Guest services said they would send somebody. They never did come.  MDR dinner was like old days on RCL excellent!!!. Comedy/ magic show was good. After that we had to get logged back in to internet that repeatedly kicked us off. Yet too minor of a glitch to moan about. Day 2 breakfast was excellent and Key West great, especially for Fiancé who had never been. Second dinner as good as the first...
THE BAD>>>>>Day three we were unable to dock due to wind and current... Many aboard were upset but I had to agree with the call. We would have two sea days instead of one to crawl to Nassau. Mid afternoon I noticed no Wi-Fi  again. Also noticed we had come to a complete stop and were adrift. Phone wasn't working so I decided to go to Wi-Fi desk. Emergency lights in hall and elevators not working? Had to use stairs. Full on black out! Water was out as well, No ice for the bars, no showers. Public restrooms closed and guests told to use the ones in their cabins and flush after power would be restored.  With no elevators guests had to hoof up several decks worth of stairs. Many of them elderly. Some didn't make it and suffered the ultimate indignity. Sections of stairs roped off to clean that mess!  Power restored for a while. It went back out at around dinner time. Many were in showers and unable to get soap off.  Dinner was hot with no AC.... Kitchen escalators and elevators didn't work. Poor wait staff had to run up and down hot dim stairs with their orders.  After that black out the Celebrity Apps wouldn't work. No way again to check upcoming shows or monitor account.  Next day started ok then multiple pipes on multiple decks burst! Again public facilities were closed.  People had to scramble to find safe places to relieve themselves. Some noted the water went brown when the water quit running properly. Decks 2,5 and 7 were soaked in many areas..
 THE REALLY UGLY: Repairs were made, Nassau stop no problem, but ugly was on its way. People were upset. They were told in some cases after we docked that BImini port fees were refunded to onboard accounts and needed to be spent while aboard?!? Nobody was notified and with no tv or working apps no way to see their accounts.  My fees never were refunded nor my online goods that were never delivered. Some people were told they would get 30% off their next cruise but couldn't use any other discount?  Their every day sales offer bigger discounts off full fare!!! Some were given like $90 being and told that equated to 40% of their total fares????????????? Many were told there would be no compensation what so ever!!!! Some were told there had been cold towels and free drinks at some pool but nobody let the passengers know. Then most, like me several days later have not received or been told a single thing. I had been given a promise of a call this morning but none ever came! After I took half day off to take that call! 😕  I called them and no apology or update. I am far from impressed!

THE GOOD>>>>>Picked this one cause of itinerary that included Key West and Bimini, both on bucket list for Fiancé. Boarding was seamless. Crew was best I have ever seen! Ship clean and not crowded. Buffet better than Windjammers.  Room was smaller than Royal but balcony was bigger. Items purchased online had not been delivered though. Call to guest services solved part of it. Some items did get delivered. Guest services called to say they were sold out although there was plenty of the other items plainly visible in the gift shop at higher cost than what I had agreed to pay on line.  They said they would refund to my card form of payment. NO biggie but still a minor glitch. Two of three outlets and both usb ports were intermittent or mostly not working. TV , Wi-Fi as well barely operational... Guest services said they would send somebody. They never did come.  MDR dinner was like old days on RCL excellent!!!. Comedy/ magic show was good. After that we had to get logged back in to internet that repeatedly kicked us off. Yet too minor of a glitch to moan about. Day 2 breakfast was excellent and Key West great, especially for Fiancé who had never been. Second dinner as good as the first...
THE BAD>>>>>Day three we were unable to dock due to wind and current... Many aboard were upset but I had to agree with the call. We would have two sea days instead of one to crawl to Nassau. Mid afternoon I noticed no Wi-Fi  again. Also noticed we had come to a complete stop and were adrift. Phone wasn't working so I decided to go to Wi-Fi desk. Emergency lights in hall and elevators not working? Had to use stairs. Full on black out! Water was out as well, No ice for the bars, no showers. Public restrooms closed and guests told to use the ones in their cabins and flush after power would be restored.  With no elevators guests had to hoof up several decks worth of stairs. Many of them elderly. Some didn't make it and suffered the ultimate indignity. Sections of stairs roped off to clean that mess!  Power restored for a while. It went back out at around dinner time. Many were in showers and unable to get soap off.  Dinner was hot with no AC.... Kitchen escalators and elevators didn't work. Poor wait staff had to run up and down hot dim stairs with their orders.  After that black out the Celebrity Apps wouldn't work. No way again to check upcoming shows or monitor account.  Next day started ok then multiple pipes on multiple decks burst! Again public facilities were closed.  People had to scramble to find safe places to relieve themselves. Some noted the water went brown when the water quit running properly. Decks 2,5 and 7 were soaked in many areas..
 THE REALLY UGLY: Repairs were made, Nassau stop no problem, but ugly was on its way. People were upset. They were told in some cases after we docked that BImini port fees were refunded to onboard accounts and needed to be spent while aboard?!? Nobody was notified and with no tv or working apps no way to see their accounts.  My fees never were refunded nor my online goods that were never delivered. Some people were told they would get 30% off their next cruise but couldn't use any other discount?  Their every day sales offer bigger discounts off full fare!!! Some were given like $90 being and told that equated to 40% of their total fares????????????? Many were told there would be no compensation what so ever!!!! Some were told there had been cold towels and free drinks at some pool but nobody let the passengers know. Then most, like me several days later have not received or been told a single thing. I had been given a promise of a call this morning but none ever came! After I took half day off to take that call! 😕  I called them and no apology or update. I am far from impressed!

THE GOOD>>>>>Picked this one cause of itinerary that included Key West and Bimini, both on bucket list for Fiancé. Boarding was seamless. Crew was best I have ever seen! Ship clean and not crowded. Buffet better than Windjammers.  Room was smaller than Royal but balcony was bigger. Items purchased online had not been delivered though. Call to guest services solved part of it. Some items did get delivered. Guest services called to say they were sold out although there was plenty of the other items plainly visible in the gift shop at higher cost than what I had agreed to pay on line.  They said they would refund to my card form of payment. NO biggie but still a minor glitch. Two of three outlets and both usb ports were intermittent or mostly not working. TV , Wi-Fi as well barely operational... Guest services said they would send somebody. They never did come.  MDR dinner was like old days on RCL excellent!!!. Comedy/ magic show was good. After that we had to get logged back in to internet that repeatedly kicked us off. Yet too minor of a glitch to moan about. Day 2 breakfast was excellent and Key West great, especially for Fiancé who had never been. Second dinner as good as the first...
THE BAD>>>>>Day three we were unable to dock due to wind and current... Many aboard were upset but I had to agree with the call. We would have two sea days instead of one to crawl to Nassau. Mid afternoon I noticed no Wi-Fi  again. Also noticed we had come to a complete stop and were adrift. Phone wasn't working so I decided to go to Wi-Fi desk. Emergency lights in hall and elevators not working? Had to use stairs. Full on black out! Water was out as well, No ice for the bars, no showers. Public restrooms closed and guests told to use the ones in their cabins and flush after power would be restored.  With no elevators guests had to hoof up several decks worth of stairs. Many of them elderly. Some didn't make it and suffered the ultimate indignity. Sections of stairs roped off to clean that mess!  Power restored for a while. It went back out at around dinner time. Many were in showers and unable to get soap off.  Dinner was hot with no AC.... Kitchen escalators and elevators didn't work. Poor wait staff had to run up and down hot dim stairs with their orders.  After that black out the Celebrity Apps wouldn't work. No way again to check upcoming shows or monitor account.  Next day started ok then multiple pipes on multiple decks burst! Again public facilities were closed.  People had to scramble to find safe places to relieve themselves. Some noted the water went brown when the water quit running properly. Decks 2,5 and 7 were soaked in many areas..
 THE REALLY UGLY: Repairs were made, Nassau stop no problem, but ugly was on its way. People were upset. They were told in some cases after we docked that BImini port fees were refunded to onboard accounts and needed to be spent while aboard?!? Nobody was notified and with no tv or working apps no way to see their accounts.  My fees never were refunded nor my online goods that were never delivered. Some people were told they would get 30% off their next cruise but couldn't use any other discount?  Their every day sales offer bigger discounts off full fare!!! Some were given like $90 being and told that equated to 40% of their total fares????????????? Many were told there would be no compensation what so ever!!!! Some were told there had been cold towels and free drinks at some pool but nobody let the passengers know. Then most, like me several days later have not received or been told a single thing. I had been given a promise of a call this morning but none ever came! After I took half day off to take that call! 😕  I called them and no apology or update. I am far from impressed!

April 5 2024 on the Edge R/T Sydney via NZ and Tasmania for 9 nights, then staying aboard for the 18 night cruise to Hawaii.  Retracing the crossing in late October (Hawaii -> Sydney).

Summit April 1: Mia - Key West- Bimini- Nassau.... All places I've lived. Fiancee hasn't done Bimini or Key West so that was the reasoning. Gotta say, compared to Royal, they go out of their way to make you feel welcome...

They are similar but at the same time quite different.     Way less families on Celebrity as you don't have all the fancy things like waterslides, bumper cars, rock walls.     I have never found Celebrity stuffy or snobby.    I find the food quality higher on celebrity in the main dinning room.    Royal has a few more casual options.    Amenities and programming and activities Royal is better.   Shows are very similar except Royal has some types of shows on some ships the Celebrity doesn't such as Ice show or the water show.       Beverage package is better on Royal (but also more expensive than Celebrity's classic one).       If you are a person who likes all the activities/amenities on Royal, Celebrity might be a bit dull, but if you don't care about them and you are just looking to relax have some good food and service then you will enjoy Celebrity.

I had a running list of the missing ones. I didn't have a full spread sheet. I had casino chips, and other mementos even had my platinum and emerald pins. They wanted my sea passes that went away during  my divorce. Which happened to be around the time my (and ex wifes) accounts were closed then started fresh, missing most of our sailings. So I have had the pleasure of being gold twice, platinum twice and soon to be emerald for the second time instead of Diamond heading toward plus... I got tired of fighting about it. When the last C+A manager tried to tell me that pictures I had of me before and after amp on Indy clearly from same angle in  Cozumel (near Carlos and Charlies) was only one in Coz and the other was Legend in Alaska, I knew incompetence was the norm even at higher levels. 
 

I had a running list of the missing ones. I didn't have a full spread sheet. I had casino chips, and other mementos even had my platinum and emerald pins. They wanted my sea passes that went away during  my divorce. Which happened to be around the time my (and ex wifes) accounts were closed then started fresh, missing most of our sailings. So I have had the pleasure of being gold twice, platinum twice and soon to be emerald for the second time instead of Diamond heading toward plus... I got tired of fighting about it. When the last C+A manager tried to tell me that pictures I had of me before and after amp on Indy clearly from same angle in  Cozumel (near Carlos and Charlies) was only one in Coz and the other was Legend in Alaska, I knew incompetence was the norm even at higher levels. 
 

It is treated like a normal disembarkation. You would leave the ship as if it was your final destination and then return to the ship and go through the embarkation process as if it was your initial point of departure. Royal treats B2B as if it is two separate cruises and you do check in on both cruises  and they issue two set sail passes. Staying on the ship for a B2B is the same disembarkation/embarkation process except they do it in a lounge or separate area and most times you have to actually leave the ship proper and turn around and walk back on for customs purposes and saying that all passengers have gotten off.

That worked. Now ... If C+A ever got their act together and come up with a more accurate way to keep their records straight...

That worked. Now ... If C+A ever got their act together and come up with a more accurate way to keep their records straight...

That worked. Now ... If C+A ever got their act together and come up with a more accurate way to keep their records straight...

Indy, Oasis, Symphony, Quantum, Anthem
I miss,,, Legend, Monarch, Sovereign, Majesty

Indy, Oasis, Symphony, Quantum, Anthem
I miss,,, Legend, Monarch, Sovereign, Majesty

This was a signature casino cruise with tons of high tier cruisers.  That's why they limited access, not because it's a new fleetwide policy.

I often read negatives about what didn't go right. Now its time for what did go right, which was most everything. From the time the taxi pulled up to the big blue girl all was good. The Key whisked us past the crowds right on board to a great chops lunch. Muster was quick and easy but required a red do as something didn't register with the system the first time. No problem I like deck 4 any way. Room great, attendant great, pre-ordered blanket and water in place. Ketchikan maintained its rep as my favorite stop. Shopped till we dropped. Gal got a mastodon or mammoth bone bracelet. We watched the salmon in the river. Then we ducked the long lines of the fish house for my snaky "best place" the Crab and Go. Chowder of course good but the halibut they do is the best fish dish I have ever tasted (and I'm a pro fishing boat captain). We did the bears in Sitka and they didn't disappoint. Lunch there was at a street vendor and we had snow crab rolls and wild berry tea. Juneau we got lucky . Cab ride to the glacier was shared. The fog lifted allowing us to see it in all its glory. We saw eagles as well. We had done lunch aboard before going in to town so no food secrets there. Found a blanket in town for 1/4 the price they were charging back on the ship. Sea days were spent on the balcony spotting whales, dolphins, mola, a couple otters and puffins. Even a school of tuna that I had no idea went that far north. We stayed aboard in Victoria. Hated to get off. We did a day room thing in town. Revisited Pike's place. Then off to Airport. Heard nightmare stories about long TSA lines.... They were not exaggerating! Should have listened to advice. Flight packed but smooth. Found out the hard way that sleeping on an Alaska air 737 wasn't gonna happen. Still sleepy as a person could get , I stayed awake reliving the great rip we just had. The mindset on Fiancé was that this would be a one time thing. Not a full day after getting home and she's already fine tuning one southbound on Radiance to get more Alaska time and maybe some inside passage time this trip. 

She needed and got this
 

Yes it went well. As mentioned the other half is already dialing in a "do over" . The peaceful "vibe" of everything put her at ease. I alluded to this cruise as needing to be special and it was. I didn't mention the reason as I didn't want people thinking I was on some pity trip to 'Get something" . No it wasn't a proposal or wedding.  Kind of the other end of the spectrum. She lost her cat, her thoroughbred show horse (Professional rider and trainer) then to cap it off she lost her mom. It needed to be restful and smooth. It was... 

Yes it went well. As mentioned the other half is already dialing in a "do over" . The peaceful "vibe" of everything put her at ease. I alluded to this cruise as needing to be special and it was. I didn't mention the reason as I didn't want people thinking I was on some pity trip to 'Get something" . No it wasn't a proposal or wedding.  Kind of the other end of the spectrum. She lost her cat, her thoroughbred show horse (Professional rider and trainer) then to cap it off she lost her mom. It needed to be restful and smooth. It was... 

She's lucky to have someone thoughtful like you to care for her mental health! Definitely go again. 😉