ErikaC

OK, Whew! I think we're OK. Since I was getting conflicting information about my reservation from both Sheraton (corporate) and United Mileage Plus, I did some sleuthing and finally found the following email address that goes directly to the hotel: [email protected]. I also copied the hotel's general manager, Larry Vitale at [email protected]. I immediately got an email from Mr. Vitale and a phone call back from a reservation manager who is actually at the hotel in Puerto Rico and who reassured me that my reservation was fine. I will cross my fingers that I can trust this. I am sharing this email address in case anyone else is experiencing the same anxiety and confusion that I was. The "Contact Us" option on Sheraton's website was only sending back generic Auto-replies, but I had not received any specific response.

Yes, it's weird - Expedia also appears to be accepting reservations for 1/6, however, Sheraton's website has a statement posted that they are not accepting reservations until after January 8. I have spoken with reps at both the Sheraton AND United Mileage Plus and both are advising me the same - no reservations allowed prior to 1/8. But I had never received any notice of cancellation, so what if I had not called??? Feeling anxious.

Way back in March I booked (using my United miles) the Sheraton Old San Juan for the night before our 1/7/18 Southern Caribbean Cruise. I've been hearing rumors about last minute hotel cancellations in San Juan either due to hotel hurricane recovery issues or hotels housing relief workers instead (some sources are claiming the hotels get more $$$ from the relief funds). I had not heard a peep from the Sheraton, but I decided to call today to check on my reservation and they advised me that they are not accepting guests until 1/8! I have since been on the phone with United who is telling me that the Sheraton is attempting to secure a reservation for me at a comparable hotel. I will give them a day or two before I fully panic and start calling again, but I am feeling quite nervous. Of course, I am very sympathetic to all the challenges and struggles that Puerto Rico is facing; still, I want to make sure we have a place to sleep that night! Anyone else experiencing these issues? Oh, and if you did the same thing as we did and planned to arrive in San Juan the day before the cruise, you may want to check on your reservation....

We are looking forward to our southern Caribbean cruise on Jewel of the Seas in early January! We have a balcony cabin and am just wondering what toiletries are stocked in the room? Checked Royal Caribbean‘s site but could not find the answer. Does the bathroom come with shampoo, conditioner, shower cap, hair dryer? I am also assuming there’s a coffee maker in the room, with all the safety issues about heat, maybe I shouldn’t assume. Appreciate the help! Thanks!