orcien
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Posts posted by orcien
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35 minutes ago, coneyraven said:
I'm sorry that you're having to go through this "hell" --
A vacation is supposed to be something to recharge your battery and have a moment of stress-free living....
I think what amazes me the most is that you weren't able to transfer it to someone else..... Unless, of course, you're only a few days away, then it's not a Royal Caribbean thing, it's a Homeland Security thing.....
Try to relax, hopefully the insurance company will be able to take care a lot of the "red tape" while you're gone ...Oh, and Happy Anniversary.
Mark
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The cruise is in November. I immediately contacted them after the storm to see if they could work with me and they said no. Thank you so much I appreciate it. I am going to try and enjoy myself.
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Thank you. I appreciate you for taking the time and saying that.
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Trust me when I say this. I learned my lesson. It will never happen again.
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1 hour ago, rjac said:
Did you buy trip insurance?
14 minutes ago, jurrjurr said:"Home or Destination Inhabitable" is a covered reason on some Trip Cancellation/Trip Interruption plans.
Unfortunately we did not. We never needed it before. It’s a very expensive life lesson.
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Unfortunately we didn’t. We never needed it before.
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Royal Caribbean has a total lack of empathy towards customers that have been impacted by Hurricane Irma that have already paid for trips.I reside in South Florida and my home was heavily damaged in the storm. I called Royal Caribbean to see if I could reschedule our trip or even transfer the tickets to someone else to go in our place. I was advised that I could not and the only option was to cancel, but if I cancel we would loose all of our money.I was hurt and angry that Royal Caribbean did not have any contingency plan in place for hurricane victims like myself that have been impacted. Royal Caribbean advised me that they could not make any type of exception. So we moved heaven and earth to make this trip so we would not lose all our money. Please note (we are still going on a trip while our home is still damaged and waiting on the insurance company so we can make repairs to date).Today I received a email advising me that our itinerary has been changed to Jamaica and Nassau Bahamas. Once again I called into Royal Caribbean's Customer Service to see if there was anything that can be done and I was told "NO".We would have never booked a trip to go to the ports that have been chosen for us for the amount of money that we are paying. We have visited those islands countless times and have spent way less. And I definitely did not want to spend my anniversary going back.I am very angry and disappointed in the way that Royal Caribbean is handling this situation. I am also sadden that they don't have any type of alternative options for us. It shows a lack of empathy and total disregard for customers like myself.
Royal Caribbean has a lack of emapthy for hurricane victims
in Royal Caribbean Discussion
Posted
The cruise is in November. I immediately contacted them after the storm to see if they could work with me and they said no. Thank you so much I appreciate it. I am going to try and enjoy myself.