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APM

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Everything posted by APM

  1. Harmony 15 Sep Mariner 1Nov Allure 15 Dec
  2. Easy way to tote and protect your carry on Wine Bottles Amazon wine carrier
  3. Any amplification on how the rules may have changed?
  4. No such luck https://amp.local10.com/news/florida/crane-falls-on-florida-based-oasis-of-the-seas-cruise-ship
  5. If you find it encouraging, I left an IPAD mini in my stateroom on one cruise. Notified the lost and found office immediately (remember it is located ashore). They coordinated with the ship, I was able to tell them exactly where in the stateroom I left it. No update until the ship docked the following week, then they notified me. So hold out until the ship comes back from their current voyage. I did have to provide credit card information to have the item sent back to me....and within a week that card had fraudulent activity on it in the Miami area. So beware. Good luck
  6. Most recent Oasis cruise in Dec 18 the ceiling was $12. Any drink over $12 is considered super premium and you pay the difference. You are more than welcome to bring cash on board for slots and table games, or charge a cash withdrawal to your seapass card at a 5% fee.
  7. The summer sizzle offer is tiered just like individual status. My wife and one son received the offer (free for one, casino rate for the +1) while other son and i received the fully compd offer.
  8. They do ask very nicely to not fill your personal cup directly from a comman dispenser. The rationale is they have no control over the cleaning of ur cup and the likelihood of germs going from cuobtivdispenser, then to the next persons cup, then the next and so in. Happy compromise.. fill your Yeti from a plastic ship cup, or two, not directly from the drink dispenser.
  9. The Royal Caribbean app also keeps your online folio. Not all ships have the interactive folio tv channel.
  10. If you’re on a 3 night cruise and your at least a Diamond level cruiser..and you can get by without WiFi on embarkation day...if you purchase WiFi on board on day 2 (1 minute after midnight) you can get WiFi access for free.
  11. Have seen it both ways...either DX printed on your Sea Pass card or a sticker with DX affixed on your seapass card
  12. After you purchase, you can come and go as you please, via the spa reception desk , no reservation required. No time limit enforced but since there are only 4 loungers, i believe they are recommending a max limit if 15 mins to maximize availability. Only once have i ever seen a full house. 15 mins in the lounger, 10 mins in the sauna, shower, back on the lounger...everyone gets a chance
  13. Sadly, it is corporate Guest Relations who provided such a weak response. I did include Mr Bayleys office on my counter response. With 3 more cruises (17 days booked this year) all i was looking for is maybe a comp specialty dinner. Their response was so inadequate.
  14. No, I didn't accept any resolution onboard the ship. Each incident independently was a mere inconvenience, but cumulatively was a significant impact on a short vacation. This was further compounded by the hollow "we are sorry" to a passenger paying a premium amount. During embarkation - I had paper and digital set sail passes ready to go. Headed to the suite line for security. I was told I had to go the EXPEDITED line. New to me. I can also see there is nobody in the suite line. I specifically ask, "is this faster than the suite line" to which I was told YES. The little old lady couldn't operate her IPAD and it took her over 15 minutes just to scan my brothers passport. Meanwhile, I get to watch multiple families proceed through the suite line. Room safe - carried $5K cash on board as I am loyal casino patron. Keypad doesn't illuminate on the safe. I assume it is a battery issue and notify the stateroom attendant. He tells me I have to stay in the room to wait for the safe guy to show up. I tell him that there is nothing in the safe, it is essentially a piece of furniture, and inquire why do I have to be in the room. Told it is the policy. Wait 30 minutes for the safe guy to show up. He spends 30 minutes working on it. Cant fix it, I need a new safe, I need to wait for him to come back. Takes 30 mins for him to return and another 30 mins to install new safe. I was wondering how safe status isn't something housekeeping would check on new embarkation days for full operational status? Day 2: I check my RC app and see that I can view all my brothers charges. Enchantment doesn't show folio via the Television. Knowing I did the set sail, and since we did Expedited (scoff) embarkation, the cards were never scanned again, the screw up has to be on their end. I head down to guest services to make sure they have our accounts straight. 45 minute wait in line. Guest services assures me that the accounts are accurate and that it is just the app that is wrong. Day2 PM: After laying out all day, I prefer a hot bath (why I get a suite) and when I pull the drain plug in the tub, the water comes up from the floor in the bathroom (with all sorts of other stuff), flooding the bathroom as I didn't stay in the bathroom during the process. Track down my stateroom attendant and tell him the issue. Day 3 PM: Same daily routine 9creature of habit) afternoon bath, pull the drain plug, water immediately starts to drain into the bathroom from the floor drain. To avoid the flood, I replace the tub stopper which stops the flood, leaving the tub full. This was superbowl sunday and the housekeeping staff wasn't on scene for the PM shift yet. Call the number on the card my attendant left me, try to explain the issue and the person on the other end doesn't speak English enough for me to understand her or enough for her to understand me. Leave the room and head to the concierge lounge because I don't want to repeat my guest services experience from the previous day. Explain to the concierge and she assures me she will have someone handle it. Being a loyal customer, and paying a premium price for a suite, I felt that cumulatively RC fell well short of the level of service one should expect for their vacation dollar. Hardware issues are going to happen, but the same issue on consecutive days, shows ignorance or lack of training. My biggest concern was the overall lack of consideration for my time while on vacation, a short vacation at that. Then to have it compounded with the "so sorry" response. I replied that if I was late in making my final payment, would they accept an "I am sorry" or if I was late returning to the ship after an inport day, would the captain hold the ship because "I was sorry"? I think we know that there would be consequences for these failures. Still waiting to see what their response is. Thanks for allowing me to vent.
  15. To keep it tropical, you can rent a car and go to Fort Myers. Drop the car and take the High Speed passenger ferry to Key West and spend a day or 2 in the conch republic.
  16. I returned from a 3 day Super Bowl cruise on Enchantment. Booked in a 2BR grand suite. Spent over 4 hours of my “vacation” either waiting in line at guest services to resolves issues or waiting for maintenance to resolve room issues (flooded bathroom due to clogged outflow valve..twice). To add insult to injury, all i received from guestvrelations was a very hollow “we are sorry.” Has any one else had a similarly frustrating experience with guest relations, and how did you resolve it?
  17. Sad face...don’t need any more of those ugly plastic cups. ?
  18. Curious...booked my sons in a Boardwalk Balcony and got compd soda packages. Is it possible to turn the $$ value of the soda package into a reduction of the price of a deluxe beverage package?
  19. Cruised this past weekend on Enchantment. Via the app, i received posting of all of my brothers SeaPass charged but couldn’t see mine. Very frustrating. After 45 minutes in line at guest services, i could see the charges were posting to the right card, just the app giving the wrong info. Removed and replaced the app but it did not resolve the issue.
  20. 8166 aft 2br grand suite on Enchantment this weekend for the Suoer Bowl. Same room last year.
  21. Biggest difference was D+ used to get concierge club access with Pinnacles. Newer boats have gone to the suite lounge and limited non suite entry to Pinnacle. Do yes, minimal difference in reward for a significant difference (95 points) in cruising loyalty.
  22. Brazilian soccer star Rivaldo and Paula Dean...separate sightings...lol
  23. I booked a Sky class on Allure for next December with the exact methodology you described as advised by my CR reservationist helping me. I asked all the questions you are concerned about "change fee/cancellation fee" and she assured me she does this all the time and just say I want to apply my annual tier comp cruise to this reservation and as long as no ship change/no date change there are no penalties. I did have to put down $500 to reserve the room I wanted (that's what my original concern was) but the way I look at it, its $500 less I will have to pay when I make the real reservation. They have to fix the Program year benefit rules that come with the tier status. Never used my 2018 Tier cruise, couldn't use it on a 2019 departure cruise, even though I was booking during 2018 program year.. Cant use my 2019 tier status (already earned) until the 2019 program year kicks in.
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