Leaderboard

Well, I certainly can’t complain about the hotel situation. We go on the plane and Dad was very excited still. Kept tapping my brother on the shoulder and looking and smiling at us. The cake wasn’t quite on the plane... but it was at the Hyatt Regency. I shot an email to Hyatt telling them about Steve’s birthday and they went above and beyond. We showed up and instead of getting our two small rooms, we got this... And not only this but a cake and some craft beers too! Steve was over the moon and we had SO much fun watching the football game and enjoying our beers. It was so great! Thanks again to the team at Hyatt Regency for going above and beyond. It was such a great start to our vacation! This morning we’re getting ready and heading to the ship a little early this morning so we can get onto the suites. ? Today is Steve’s actual birthday too! So far so good!

We arrived at Terminal A at 9:45 AM and went straight to the Suite Lounge. We waiting most for the elevator and now have been sitting in the suite lounge waiting. Bags dropped to relaxing was about 7 minutes. They have coffee, tea, lemonade, and sodas available to drink. Moved into a little alcove around the corner from the last time we were here. Looks like some folks just started boarding (maybe back to back folks?) so we should be on shortly. Everyone is very excited over here on a breezy, cloudy morning in Miami. ?

Cococay was so much fun. We just got back onboard for the day. We took lexi to the waterpark and got a cabana there, she loved it we stayed a little over 3 hours. The wave pool was her favorite but I really enjoyed the dueling demons slide and the sling shot. Then when we got back Luciano had a surprise waiting on us! He is so great. Now we are going to hang out at the pools and wait for a nice dinner at 150 Central Park.

Yay Today Is The Day. It Is Cruise Day Y'all!! I Will Leave You For Right Now With This Photo Of Mariner OTS!

So we had dinner at Giovanni’s! It was excellent as normal. No shows tonight, just wanted to chill. Update Luciano was able to help us get the liquor at a reasonable price and surprised my dad and father in law with it! He is by far amazing. In one short day we have already learned he is to be asked for if you can. The food coma starts soon! We are at karaoke now for some entertainment.

And we’re off! Successfully made it up to Boston Logan without any trouble. Dad was very surprised about the limo and remarked, “wow, so this is how you do it.” My brother and I laughed. After a relatively simple 1.5 hour drive and a few glasses of champagne, we were checked in with Delta and hanging out in the Delta lounge up here. Our flight leaves in about an hour so we got here a little early but nothing to complain too much about. Dad is enjoying getting his phone charged and having a cup of coffee... or two. “It’s all free?!” We’ll, if you fly way too many miles with them it is. ? Dad has figured out that we’re in First Class and asked what they’re serving for dinner. Club Sandwich or a Salad. He is unimpressed. This is going to be a trip to remember to say the least! Will report in once we get to Miami and the Hyatt. ?

Well, actually we’ll fly on down, but you get the idea. Warnings/Disclaimers: This blog is the sole opinions and thoughts of just the old guy who is writing it. It doesn't reflect the thoughts, opinions, clarity, good sense or tact possessed by those sailing with me. And to be clear, I don’t have the sense of humor, literary skills, or good judgement of most of you who post these live blogs. But I'm going to do it anyway. I guess I can be labeled as a “lurker” on this site. I read it daily but have made only a few comments. So today I take the plunge and become one of you by just jumping in the deep end with a live blog! Two weeks from today I will be in the air traveling from Palm Springs, California to Miami to begin our next Star Class adventure. In 2017 we sailed on the Oasis in a crown loft suite and thought we had found the ultimate way to cruise. But no, there was more to discover! In 2018 we booked another crown loft, this time on the Allure. A month or so later while checking for a price reduction I stumbled across something called the.Royal loft Suite! After watching a quick YouTube video of that suite I quickly booked it. YOLO as someone on this blog always says. We sailed in July with Dave Mac as our Genie and there was no turning back. In May of 2019 we cruised in the RLS on the Harmony with the amazing, wonderful Ariceli who I think has spoiled us for life! As I said, there’s no turning back now so two weeks from tomorrow we will be in the RLS on the “new” Oasis and will have Allan as our Genie. If this blog goes as planned you will see and hear much about each of us and what we will be doing during the week. So let me introduce our merry band of sailors: Stacy, my bride and partner. I many times refer to her as Pollyanna, which is defined as “an excessively cheerful or optimistic person.” Defines her to a T. She sees the good in everything and everyone. Poor thing. My Pollyanna uses those traits everyday as she toils as an RN, or BSN to be accurate, in the Neonatal Intensive Care Unit (NICU) at Desert Hospital in Palm Springs. She is our cruise planner, specializing in the culinary aspects of the Star Class experience. As she takes her break from those 12 hour shifts at the hospital she will be seen around the ship with a permanent smile on her face and a blended Love Connection drink in her hand. I expect she will pop in on this blog and provide you with some of her excessive cheerfulness! Shari who I refer to as Polyanna2. Yeah, no kidding. Another one. Stacy’s identical twin sister. The Oasis is a big ship but I’m not sure there’s room enough for this goodness! She and her family have cruised with us the last three trips but this time she will leave them behind at jobs and school while she gets a well deserved week of relaxation. Shari is the 24/7 caregiver for her mother-in-law who suffers from dementia. That’s a task where that Pollyanna thing coms in pretty handy. I expect the twins to be side by side everyday and although they act and talk alike you can tell them apart by their hands. Shari’s will be holding a Bud Light! Daughter Taylor, almost 21. Young T, as I call her, is a preschool teacher with with a gaggle of I think 3 year olds. Can you imagine? A classroom full of germ carrying, tantrum throwing, runny nosed 3 year olds and Taylor is too young to drink! T is the calm, chill one in the group. She gets that from me. You will find her sleeping late, spending lazy days in the sun and with one of two things in her hand. Her Starbucks or a virgin Pina Colada. I told our Genie that I think T holds the Harmony record for most virgin Pina Coladas consumed in one week! We might also find her in the casino which she discovered last year. Daughter Kaitlyn, 30 something. The party girl of the bunch. She is also a nurse like her mom. But she is in the other Intensive Care Unit – the one for adults. Same hospital as her mom. On December 19th Katie received her Doctorate of Nurse Practioner degree which we will be celebrating on the cruise. So now she has more letters behind her name: Dr. Taylor, RN, BSN, DNP, EIEIO. I asked the Genie for time in the engine room for this one because she can talk and drink like a seasoned sailor! You’ll recognize her by her flaming red hair the the gin and tonic in her hand. Or a Margarita. Or a vodka and soda. Or…well you get the idea. Rounding our our group is yours truly, Jim. The quiet one of the group. I will usually be found on that massive balcony at our suite, on the quiet suite sun deck or in the suite lounge. With a Jack Daniels and sprite in one hand and a camera in the other. My plan is to try and share as much here in words and photos as I can. I have enjoyed and learned so much from reading others blogs here so I hope to return that favor. I’m sure much of the blog will deal with Star Class aspects as I try to justify why we spend a bazillion dollars every year to do this! I will be doing Genie recon for those sailing after us and will certainly try to answer questions anyone has once we board. We plan on eating everywhere except the Chef’s Table this year. We’ll even work in the MDR for a breakfast or lunch and a couple of trips to the Jammer. I think we will do all of the shows. Even Cats. Yep, I’m gonna do it. I’ll spend the afternoon in the suite lounge slamming the Jack and sprites and then go experience the feline extravaganza! We have no plans for Cozumel or Falmouth. Just maybe a little shopping and back on the ship. We are looking forward to Labadee which we all love. A relaxing day on the suite beach. In the lead up to our sail day I plan to share more about our travel plans, our night in Miami, our previous experiences with RC and how we survive the Miami airport as we disembark on Super Bowl Sunday. I might have to involve Jack in breakfast plans that morning! I know its somewhat early to post but I’m hoping we can all share and get to know each other by our sail date. It’s not too early by Matt or Sabrina’s standards but it is early! So come along for the ride with this crazy bunch as we embark on our 3rd Star Class adventure. It’s a long way from my first sailing on the Song of Norway.

This is great news! When we book suites we like the benefit of the Concierge Lounge. There is nothing worse then having it over run by Diamond + members who go in early and save seats. We pay a lot of money for this perk! On cruises we book in a non suite cabin we are happy to huddle with the unwashed masses in the Diamond lounge!

You had me at Warnings/Disclaimers.?

You might as well try it if you have the UDP. It can be quite the food adventure if you're into that. Make a super early reservation for Wonderland and a super late reservation somewhere else..then you have a backup if the food isn't to your liking and you need something more to eat ?

YESSSS!! Just booked Harmony for 2/28/21 My first time ever having two pending cruises

You should have kept it. What autocorrect comes up with at times is just... let's go with amazing.

Welcome to the message boards. With growing numbers this really should come as no surprise as the current venues are simply not big enough to contain the numbers involved. On my current cruise I have been restricted from the Concierge Lounge. I understand all too well what you mean however of 272 Emerald, 86 are moving to Diamond for their next cruise and of 598 Diamond, 35 are moving to Diamond Plus. The CL only seats ~50 guests yet now there would be 35 new D+ competing for CL seats on their next cruise absent of any restrictions. This is one ship graduating 35 people to D+. Across the fleet there are hundreds that will be graduating to D+ this month and hundreds next month. They simply can't continue in this fashion without changing some rules which is well within their rights to do so. It's printed in the CAS terms and conditions that they can make changes without notice any time they need to. I've been facing this since first earning D+ thirty two cruises ago. What Royal has done on all of my cruises is expand or overflow the Diamond Lounge to include more room. To be honest and fair this has worked quite well on all thirty two D+ cruises. On a recent cruise through the Panama Canal the CL was off limits to D+ but they used the entire Some Enchanted Evening Lounge on Vision for the nightly happy hour. This worked out really well and even many of the 86 Pinnacles ended up coming to happy hour there instead of the CL. Pinnacle numbers are also growing, 5 guests on this sailing graduated to Pinnacle. The simple truth is that the numbers have grown to the point they need to make changes. So while I have been impacted by this change many times I also understand it is a needed change given the numbers of guests ascending up the CAS top tier levels.

Day One - Embarkation Once on board, I started to explore the ship. I stuck closely to the the Centrum area at first, just going up a floor at a time. I really enjoyed all of the little sitting areas throughout the ship. It was difficult to find places that didn't have a nice ocean view. I especially liked the Library area on deck 9, which has a decent sized collection of books for you to read at your leisure. I found an interesting book that I managed to read over the course of the trip, before returning it to its home. View of the Centrum from deck 6 One of many sitting areas around the ship I made my way up to deck 10 to get some ocean views from the top of the ship. It was still pretty cloudy, but I enjoyed the view nonetheless. I walked back past the pool and towel station, finding a ping pong area, some secluded recliners, and the rock wall at the very back. Recliners toward the back of the ship on deck 10 View of the parking garage construction next to Terminal J After taking some photos, I continued to explore the ship until my lunch reservation at 1:30pm at Chops. Day One - Lunch at Chops I made my way to Chops around 1:25pm. When I got to the entrance, the host stand outside was empty. I saw that the times listed on the wall for lunch ended at 1:30pm, so I double-checked on the Royal App to make sure I had my reservation correct. As I was doing so, the host came out and told me I was right on time, and took me to a table. It was very quiet in the restaurant, with only two other couples there when I was seated. Since we were still in port, the view was that of the cruise terminal, but I imagine that it's a gorgeous experience out at sea. I ordered the Charred Beef Carpaccio, the Filet Mignon, and the Grilled Asparagus. All were delicious, but I especially liked the beef carpaccio. Afterwards, the waiter brought out a dessert/coffee menu, from which I got a warm chocolate cake that came with strawberries and ice cream. \

To the Cruise Terminal My flight landed in Miami around 8:50am. I hung around the airport for a bit to grab something quick to eat, and try to figure out which terminal the Empress would be. I didn’t see anything on my cruise docs, nor on Royal’s site when I logged in. If anyone knows specifically how to find this out, please let me know! I’d appreciate it for next time. I searched through these forums to see if anyone said where the Empress typically was. The couple posts I found mentioned Terminal G, so I decided to input that for my Lyft and go from there. From the ride share area looking back at the terminal. I followed the signage to the ride share pickup spot easily. Once there, I ordered my Lyft, and waited about 10 minutes until the driver showed up. Traffic was fine, until getting to the tunnel leading to the cruise terminals. Since I was early, there were still people disembarking from their cruises that were adding to the traffic. My driver took me to Terminal G, but the porters informed me that while Empress is usually at that terminal, today it would be boarding at Terminal J. I asked my driver if he’d be okay taking me further than what I had requested on the app. He was fine with it, and I made sure to tip him extra than I had been planning on for the trouble. I made it to Terminal J around 10:45am, making the total trip time from when I requested the ride about 45 minutes. Check-In and Boarding Outside of Terminal J was very busy. I didn't see any specific signage directing people where to check-in, assuming I was just there too early for that. I handed my bag over to one of the porters and he pointed in me in the right direction. Keeping my backpack with me for the day, I queued up to go through security on the lower level, where they checked my passport and ticket. I then took an escalator up to a second level to go through a metal detector and bag screening. Second floor of Terminal J, leading around to the metal detectors & bag screening (top left). After the screening, I headed over to the Royal check-in table to get my Seapass. They confirmed the credit card I had on file as well for gratuities and other charges. One of the questions asked was about overall health, ie, if you had been exhibiting any symptoms of flu, nausea, etc, in the past two weeks. I hadn't, so that was that, but I'm wondering what happens if people say yes to this question? Do they bar them from boarding? Once I was checked in, I took a seat in the waiting area, getting ready for when they would start boarding. I started to look through the various info that I was given during check in, especially the map of the ship. Seapass and the map of the ship given to me at check-in. I didn't have to wait long for them to start boarding the ship, around 11:10am. Once all the higher status loyalty members made their way on, they called for everyone else to start boarding. I passed on the photo op outside of the boarding bridge, but it looked like a cute moment to celebrate the start of your vacation. By 11:20am, I was in the Centrum and ready to begin my cruise! An instance where being on the shorter side is to my benefit.

Hello all! Hoping you enjoy this "live-blog" style recap of my first cruise. A little about myself and the trip: I was completely new to cruising before this trip. I knew it was something I wanted to do, and I knew that I would have time off in-between Christmas and the first Friday of the new year, so I decided it try it out. I tried to get a friend to come along, but ended up deciding to do a solo trip instead. I've done solo traveling in the past, so I was not worried about this aspect. Around the end of July, I worked with a family friend who is also a travel agent to find different cruises that fit my time and budget (including any flights that might be needed). I had looked at itineraries from other cruise lines as well, but this one stood out to me the most. Once I put down my deposit, I started some research and found Royal Caribbean Blog, which proved to be invaluable! Part of my goal with this trip was to see exactly how much I could do included with the cruise. I didn't book any excursions before my trip, or on-board. I didn't purchase any drink packages, preferring to pay by the drink as I realized I would most definitely not be able to keep pace to make the deluxe drink package worthwhile. I did receive $50 on-board credit through my travel agent when she booked for me. I used part of this for a lunch reservation at Chops Grill on embarkation day, which I booked online ahead of the cruise. I did not purchase any Voom packages ahead of time, or on-board. I thought it would be a nice way to start the year, with some technology disconnect. Itinerary 12/30/19 - Miami 12/31/19 - Key West 01/01/20 - Sea Day 01/02/20 - Perfect Day at Coco Cay 01/03/20 - Miami I am still fiddling around with some of the photos I took on this trip, so please feel free to ask any questions in between posts!

Heading out of Miami now! After some clouds this morning, it’s turned into a very pretty evening! We had a reservation at Chops for lunch today that was delicious. Probably our best Chops visit yet. (No food photos, sorry.) We checked out Riptide which was very fun and going to try the aqua coaster probably tomorrow. It was closed for some sort of maintenance but is now up and running. After a boring muster drill, we are now hanging out in the Suite lounge before dinner. Dad continues to be amazed at the suite life. I’m officially a snob but I think I’m turning him too. ? Overall, our fellow passengers seem to skew 40+ generally. Some kids but relatively few. I was curious myself because it abuts MLK day. ? Off to Jamie’s for dinner tonight for Steve’s birthday! ?

I'm not sure how your autocorrect came up with Stuart instead of (I assume) steward but this was pretty hilarious. We do this as well. Sort of. We have a mesh beach bag for the beach and for the pool, and I've got one of those backpacks that fold up into a small pouch for excursions

On the RoyalCaribbeanBlog Group Cruise to Alaska on Explorer in 2018 some fellow group cruise members had this suite. They were kind enough to allow me some pictures as we departed Seattle.

These are what I had posted in my Mariner blog. I need to stop being lazy and process the rest I took.

We have it booked for only 2 all three times. It is suite snob approved. Google any one of the ships that have it, 1804 or 1854. Tons of YouTube videos. I will try to find one and post it here.

@NerdDad can I just tell you right now how much this blog makes me smile. I read about your description of your Dad, and it makes me think of mine. My parents are simple in the sense that they are inside cabin people all the time. They have taken more cruises than we have, always insides. We're treating them to Star Class at the end of this year and I imagine that this is pretty much going to be their reaction too. I am loving this!

@Lovetocruise2002, We go in disguise! I always have to do the Windjammer at least once. People shoving, cutting in front of you, taking the last of a food item right out of your hand. Dirty dishes everywhere. Reminds me of home..

Two days to go! Sitting in a coffee shop while one of my little dudes attends a birthday party. Catching up on last minute concerns/flights as weather looks to be sweeping across the United States but so far things look OK for us. We got a little bit of luck from Universal Orlando! Rooms seem to be opening up so we’re going to be staying at Royal Pacific the entire stay instead of doing the final night at Aventura. While we were a little bit excited to try the new hotel, we loathed the idea of packing our bags on the 12th night of our trip if we could avoid it. We’ll give Aventura a try another time and keep our bags in our rooms. ? For my job, I travel a ton and have earned miles and points for days in the last year (flew 125,000 miles last year). I don’t regularly travel for work so when I do I tend to send kind, get-what-you-get emails to the brands I’m loyal to and see if they can do anything special for my family as we travel. I’ve had a TON of success with this and I probably do it once every two years. (I stayed about 65 nights in Hyatt last year after switching loyalties from Marriott brands at the suggestion of my boss.) I’m not going to share too much in case it falls through but it looks like the Hyatt Regency Miami is going to be coming through a big surprise for my family. ? Will be very excited to share with you all assuming all works out! My father, who isn’t the most computer literate gentleman, texted me last night because “something is wrong with my room number”. Turns out, he’s figured out (albeit indirectly) that we upgraded him to a suite. To avoid him giving our travel agent or Royal a hard time, we let him in on the surprise a little early. ? He is very excited albeit it I think slightly in shock and unsure how to respond. Just a lot of “oh wow, thank you’s”. Going to be a big week for him! Tomorrow, we’ll be driving up to Boston to fly direct to Miami arriving later tomorrow evening. Very excited we’re so close and only a tiny bit of packing to go...

We’re on Adventure and this is the second day which is formal night. I found this in our door and notice it was in all the doors in the hall that I could see. Guess this is there shuttle way of letting you know.

Barbecue? That’s food, right?? I should have put more info in the introduction to this thing! The short answer to your question is yes, we will be trying the barbecue. The expanded answer is that there are two distinct types of people in our family: One that lives to eat and the other that eats to live! ALL food on the ship will be sampled by some! Although I’m not considered a “foodie” in this crew, I did tell the Genie I can easily be bought with the mushroom soup and apple pie. Cheap date.

Wow, well I had just better relax, right! Lol Thanks

Perfect example of why to just use a GOOD travel agent and let them deal with this sort of thing.

That is such a great idea! On Mariner last month I managed to get to the bathroom in the middle of the night, but on my way back to my bed, my face smacked to the back of the TV that was swung out and I busted my lip good! Lights are at top of the list for our next trip.

Every now and then you need to remind yourself of how good life can be. Watching a six hear old kid sneeze on the lettuce then put his hands in and grab some is that reality check ?

Yeah I can't do a "day of" blog either. No idea how Matt manages it. So I jot down notes and revisit when I do the actual writing. One time we had a piece of luggage like Maui so much that it stayed a couple of extra days.

Hello, just wanted to share our honeymoon video I put together from our recent sailing aboard the Allure of the Seas! https://www.youtube.com/watch?v=ltGsPYy6-pg

Get the red velvet cupcakes. Thank me later.

I assume it’s a mix of it being relatively quite this Sunday, having some status with Hyatt, and a bunch of luck. Either way, we’re all extremely thankful. ?

My Uncle 32 years with the Marines.

Quelle horreur!!!

On my recent cruise over the holidays on the B2B on the Vision of the Seas, I had access to the Diamond Lounge and the Concierge Lounge and honestly I see no difference between either. They both offer the same thing. I don't know why people prefer one over the other. They are both the same. You are not losing anything by going to either one except that of an ego trip.

I've been told many times that when flying to cruise, always cross-pack clothes in case one suitcase doesn't make it. I've never done it, but reading this I think we maybe should start.

@Pookie, I’ll be sure and keep you posted on details. We received his 1st email at about 33 days out. Since then we have traded several emails and he has been very prompt with reply’s. That’s a good sign,

Excited to read your live blog, not just for the star class info, but also the insider trading info on Allan?. He’s our wish grantor on Feb 9th...

Good to know for the Anthem Group cruise to Norway!!

I just booked Allure for 1/23/2022!! 741 days to go, lol. At some point I’ll even tell Mr. SpeedNoodles that I booked it. That day is not today.

Enjoying your trip report so far, thanks for sharing! Regarding your experience with Air2Sea, you are correct that it generally doesn't save much money on domestic flights vs. booking it yourself or through your travel agent. But, given that you were flying in on embarkation day I would say that you still did the right thing by going through Air2Sea. Had your flight been delayed, it would have been Air2Sea's / Royal's job to make sure that either the ship waited for you to arrive, or if the delay was too long for that, they would have had to get you to the next port where you could board the ship on their own nickel. If you ever do an overseas trip and need a flight there and/or back, definitely go through Air2Sea. They get some killer pricing on international flights, and on many of those they don't require you to pay them until final payment date.

Yes they are!!!! And it’s a huge selection! We had a huge spread sent for lunch, we had Sabor chips and guac/ salsa, burgers, fries, onion rings and part of the seafood tower brought to the room. That was really nice. We finished the muster then we hit the champagne bar for some martinis now we are on the deck waiting for sail away!

30th of April 2020: Navigator 3926 Mariner 4001 Brilliance 2580 Together 10507 passengers (full occupancy) TOO MUCH!

Don't forget to put the "do not disturb" sign outside of your cabin door. If not, your cabin attendant may think you're out of the cabin and barge in on you. ?

??? Could not keep my extremely food fussy husband out of Cafe Promenade on our last Voyager trip (Dec)...every time I turned around he had a slice hanging out of his mouth..... I thought he had turned into Homer Simpson

After lunch the kids went back to the room for a nap, while my wife went back up to the pool deck to… nap. I went to the promenade to grab a coffee and a latte (for my wife – we got a coffee card) and relaxed on the balcony. A little before 3pm, we headed down for our skate session. Seeing as we flew in from Toronto, we wore our “travel” clothing on the ice. I hadn’t done any proper skating in about 4 years, so despite the skates not being a great fit (as to be expected with rentals) it was a lot of fun – like riding a bike. Other folks were not having as much of a good time – as you can see in the photos some were having issues just trying to skate, which if it was one of your first times, is not unexpected. Tonight’s dinner was formal night, and as such we took a little extra time to get ready so we could get some photos taken. The show tonight was Grease. Olivia and my wife were a little tired so Hannah and I went to watch. We figured getting to the theatre 15 minutes early would be sufficient for us to get some decent seats. We were wrong. Check out the crowd! And that pillar right in front of me! Believe it or not, this was the first time I’d seen a production of Grease from start to finish, and I thought the cast did a pretty good job with it. And I know that the musical has some themes that might be considered too mature for kids, but I wasn’t much older than Hannah when I started watching Degrassi Junior High, so I didn’t think this had anything that she couldn’t handle. After the musical, Hannah went back to the room and I decided to try my luck at some blackjack. And to say that I had no luck would be understating things. I don’t play with a huge buy-in, but I lost my stake in about 30 minutes thanks to a combination of dealer blackjacks and players that consistently stayed on 14/15 against a 10. I can usually grind myself back to even, but on this night I had no shot. With my wallet a slight bit lighter, I went up to grab a couple of slices from Sorrento’s. And was actually surprised as the pizza was better than I’ve had on other Royal ships. Not sure I’d have more than a couple of slices at any one time, but I’d definitely eat it over Big Chain pizza. After the pizza and some water, it was time for bed. The next day would be our first port – Grand Cayman.

Man...where were you a week ago with that tip when my razor kept falling to the shower floor and exploding into pieces? This tip is HUGE!

In the future call guest services and tell them to send security. Don't ask them, tell them. I had a similar issue on a recent cruise. Upon the first call to GS, GS called their cabin and told them to be quiet. I heard the phone ring and it got quiet for 30 seconds before they ramped it up again. My next call to GS wasn't as polite and I directed them to send security. Security appeared wearing body cameras to document the incident. All you can do is to escalate your calls. Late at night the lowly GS person probably isn't very senior. They may not want to deal with it. Don't let that stop you. Ask to speak to the GSM (Guest Services Manager) . When they hear you use their lingo like "GSM" they'll know you are not new to this game. In the morning talk to the deck supervisor. They themselves may or may not be in a position to do anything but the more senior staff involved the more they'll know it's heading up the chain of command. None of them want the Hotel Director involved in a matter that should have been dealt with at a lower level but engaging the HD is the nuclear option. If you have to go there, having engaged the deck supervisor, GS and GSM will usually work in your favor. The ship in general doesn't want this going on, you just need to get around any junior guest services personnel that don't know or don't want to handle it.