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Royal Caribbean extends ability to cancel cruise for a credit until January 31, 2021

In:
19Nov2020
By: 
Matt Hochberg

Royal Caribbean announced it will give guests more time to be able to change their mind about canceling a cruise at the last minute.

Royal Caribbean has extended its Cruise with Confidence cancellation policy to now include sailings through January 31, 2021.

The popular program allows guests to cancel a cruise for any reason up to 48 hours before a sailing is scheduled to depart in exchange for a future cruise credit. Today's announcement means an additional two months of flexibility for guests.

It was scheduled to end on November 30, 2020 prior to the extension.

In addition, the Lift and Shift option will be extended to January 31, 2021.  Lift and Shift allows guests to defer their cruise by a year.

The Cruise with Confidence program was introduced at the beginning of the health crisis, and provides significantly relaxed rules concerning canceling a cruise if the situation changes for a guest.

Ordinarily, guests would incur a penalty for canceling a sailing beyond the final payment date, which is typically 90 days before a sailing commences. Cruise with Confidence provides a great deal more flexibility to change minds with no penalty.

Instead, Cruise with Confidence gives passengers booked on-or-before January 31, 2021 the option to cancel Royal Caribbean sailings scheduled to depart through April 2022.

All active bookings confirmed on-or-before January 31, 2021 for Royal Caribbean sailings through April 2022 (excluding Chartered sailings) are included in the Cruise with Confidence program.

Royal Caribbean Group chairman and CEO Richard Fain thinks this extension makes a lot of sense for guests, "We want our guests to feel they can safely keep their existing cruise bookings or schedule new sailings, because this policy gives them more freedom and flexibility."

How does Cruise with Confidence work?

Ever since Royal Caribbean shut down cruises in March, it has offered guests increased flexibility in being able to change their minds due to the fluid nature of news and the global health crisis.

Essentially, Cruise with Confidence is the name of the program that allows guests to change or cancel a cruise up to 48 hours before their sail date with no penalty or change fees.

Guests can opt for a 100% Future Cruise Credit that is good for 12 months or more, or defer their cruise by a year.

Today's change means Cruise with Confidence is applicable to guests booked on-or-before January 31, 2021 on sailings departing through April 2022. This encompasses essentially all Royal Caribbean sailings available to book currently.

The program includes refundable and non-refundable cruise fares, and only excludes chartered sailings.

It is important to note that if you elect to cancel a cruise on your own with this program, and later Royal Caribbean cancels the sailing, you waive any right to receive any refund oft he cruise fare paid.