Anna Aresti's Trip Report
I cruised with RCCL for the first time last year on the Oasis of the Seas. Amazing Ship and amazing trip. On board we were given the spill regarding joining the Crown and Anchor scheme. Why not we thought, we had enjoyed the cruise very much and was overall very impressed. So much we booked the Allure for two weeks this year because "supposedly you would get a better deal if you booked on board the ship". A year quickly goes by and we were so looking forward to our cruise on the now biggest ship in the seas. After a few major problems we finally managed to enjoy our cruise the second week. I could forgive this as the Guest services were excellent especially a young lady called Samantha Douglas who redeemed RCCL big time in our eyes. My biggest complaint is that once again we were told if you book on board for your next trip you will get a good discount. So we thought we would try a Mediterranean cruise next year as we had done the Caribbean two years in a row. We now find that if you book the cruise through a travel agent you would get a much better deal and that you DO NOT get a discount at all if you book on board and a year in advance. So why are the passengers being told a pack of lies?. Shame on you RCCL!!! If I see Mr. Adam Goldstein at the next Seatrade Cruise Convention in Miami 2012 I will let him know how I feel. Our organisation deals big time with RCCL and their ships in port, so am not impressed at all. Am I the only one who feels like this...not at all. I have since spoken to a few other RCCL loyal customers and they are also getting disgruntled.
A disappointed customer