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Top 10 Royal Caribbean Lift and Shift questions

In:
10 Jul 2020
By: 
Matt Hochberg

With so many cruise cancellations these days, Royal Caribbean devised a new way for guests to easily defer their cruise vacation with the Lift and Shift program.

This new policy makes moving an existing cruise vacation to next year much simpler than having to cancel a reservation, get a refund, and then re-book and re-pay for everything. Plus, it has the added benefit of protecting the price you paid for the original reservation.

Considering the typical year-over-year price increases, Lift and Shift has proven to be a very lucrative and popular choice for guests.

Naturally, new policies tend to have lots of questions associated with them, so here is a look at the most commonly asked Lift & Shift questions readers have been asking.

Who is eligible to use Lift & Shift?

The Lift & Shift option is available to guests with existing bookings, as well as someone who has had their cruise cancelled by Royal Caribbean.

If you have a cruise booked currently, you can elect to Lift & Shift that sailing between now and August 1, 2020. After this point, Lift & Shift expires and is no longer eligible (although Royal Caribbean could potentially extend it).

If Royal Caribbean cancelled your cruise during the sailing suspensions departing June 12 - September 15, 2020, as well as Bermuda sailings and those sailings visiting a Canadian port through October 2020. Likewise, Odyssey of the Seas departures between November 5, 2020 and April 17, 2020 are also eligible.

Sailings previously impacted by cancelled cruises prior to June 12, 2020 are unfortunately ineligible.

Can I use Lift & Shift with any cruise fare?

Lift and Shift works with most fares, but there are a few restrictions on select rates that are ineligible for Lift and Shift.

These include (but not limited to):

  • Net rates
  • Casino rates 
  • Travel Agent Friends & Family rates
  • Travel Agent Reduced rates
  • Complimentary staterooms

Do I have to book the same ship or ship class when using Lift & Shift?

No, you do not have to rebook on the same ship or even the same class of ship.

The requirement for Lift & Shift is to ensure it is the same itinerary, stateroom category, sailing length, and timeframe. You can move between ships without an issue, provided those other requirements are met.

Will add-ons (such as air, transfers, and hotel) and pre-cruise purchases (such as beverage packages, shore excursions, etc.), follow to the future ship/sailing?

No, all add-ons and pre-cruise purchases will be cancelled and refunded when opting to Lift & Shift.

These add-ons can be added to the future reservation, as desired, at prevailing rates.

Keep in mind that while Royal Caribbean's promotions carry-over with the reservation, any promotions or incentives your travel agency may have provided will likely not carry over.

Are there any sailings that I cannot Lift & Shift my cruise to?

There are a few dates that you cannot Lift & Shift to, unless you are already booked during this time of year.

This includes Christmas, New Year’s, and Chinese New Year’s cruises.

If you are already booked on one of these holiday sailings and want to take advantage of Lift & Shift, you can move to the same sailing next year (assuming all other qualifying criteria is met).

Can I Lift & Shift a 2021 sailing to 2022?

This is a gray area of the rules, where I have heard from numerous readers they have been able to Lift & Shift their reservation to 2022.

It seems in general it is possible, but it may require talking to the right person to get it done. 

It seems the only caveat is that is allowed as long as there are sailings in your date range (currently Royal Caribbean only has 2022 cruises available to book through early 2022).

Is there a limit to the number of times I can Lift & Shift a reservation?

Yes – throughout the life of your client’s booking, you can opt to Lift & Shift only one time during the designated opt-in period.

Can I Lift & Shift if I have only paid deposit, and not made final payment date?

Yes, all that is required to take advantage of Lift & Shift is for names and full deposit to be on the reservation.

This includes refundable or non-refundable cruise deposit. Either one will work.

When you complete Lift & Shift, your deposit type remains the same, so a refundable deposit remains a refundable deposit.

Can I Lift and Shift if I am past Final Payment and now within the cancellation penalty period?

Yes, provided all required criteria are met, your client can opt to Lift & Shift to a qualifying future sail date.

Since your current reservation falls within the cancellation penalty period, the applicable penalty amount (as indicated on the
day the booking is re-accommodated) will follow your reservation to the new ship and sail date.

Assuming that you sails as planned, there is no impact. Should you decide to cancel in the future, the assessed penalty amount
from the original reservation will be withheld, as well as any additional cancellation fees as indicated by the payment schedule on the new ship and sailing.

Once I decide to Lift & Shift my reservation, can I change my mind later for a refund or Future Cruise Credit?

No, once you decide to Lift & Shift , reverting to a Future Cruise Credit or requesting a refund at a later time is not an option.

Lift and Shift Tips & Tricks

Here are a few bonus tips to keep in mind if you opt to Lift and Shift!

You cannot pick a room with the self-service form. When you decide to Lift and Shift, if you use the self-service form online, you cannot specify a specific room. If you want to pick your room, you will need to call.

Beware of inconsistencies. Royal Caribbean has been inconsistent with enforcing certain Lift and Shift rules, such as the exact same itinerary. Going between Western and Eastern Caribbean is technically not allowed, but some people have been able to do it by simply talking to a different agent.

Your cruise-add on pricing does not carry over. It is worth noting again that your drink package, shore excursion, or specialty dining purchases will be refunded when you Lift & Shift. You certainly can re-purchase them for your new sailing, but it will be at the prevailing rates.

Have you used Lift & Shift?

What has been your experience using Lift & Shift? Is there a question you still have about the process? Share your questions and advice about Lift and Shift in the comments!

Royal Caribbean's parent company has changed its name

In:
10 Jul 2020
By: 
Matt Hochberg

It seems that Royal Caribbean International's parent company has changed its name from Royal Caribbean Cruises Ltd. to Royal Caribbean Group.

Over the last few weeks and months, the name change has slowly occured, where press releases, videos and now social media have been updated to reflect the new name.

It can be confusing to understand the corporate hierachy due to the closeness of the names, but Royal Caribbean Group is the parent company that owns Royal Caribbean International (the cruise line this blog covers), Celebrity Cruises, Azamara and Silversea.

Royal Caribbean Cruise Group told Rob Zeiger told Seatrade Cruise News the name change was a matter of keeping things fresh, "We felt switching to Royal Caribbean Group is a more modern expression. Modifying and updating the crown and anchor and the company name seemed practical and useful to us."

In addition to the name change, the Royal Caribbean Group logo has also been updated.

Slow roll out

It is difficult to pinpoint exactly when the name change began, but it looks like the new name was used as early as May 2020, when Royal Caribbean scheduled its first quarter 2020 earnings call with investors.

The title of the press release to announce the call said "Royal Caribbean Group To Hold Conference Call On Business Update And First Quarter".

Since then, the name has made its way into more press releases, video updates, and most recently the company's social media and website presence.

Royal Caribbean Group updated its corportate website, as well as social media platforms to reflect the change right around when the Healthy Sail Panel announcement occured earlier this week.

Evolution of a name

The name "Royal Caribbean" goes back to the company's founding, and has evolved over time to reflect its growth as a company.

Royal Caribbean Cruise Line A/S - familiarly reduced to RCCL - came into formal being on January 31, 1969. This was the winning choice for a name for the new company, rejecting other names, such as Pleasure Cruise Line, Holiday Cruise Line and Crown Cruise Line.

When RCCL purchased Celebrity Cruises in 1997, a new holding company was formed, Royal Caribbean Cruises Ltd., and Royal Caribbean Cruise Line changed its name to Royal Caribbean International.

Royal Caribbean Group's logo has also evolved with this name change.

The hallmark logo, the anker med krone, or crown, has been the company's logo since 1969.

Examples of Royal Caribbean's Crown and Anchor in various stages of design development

In fact, Royal Caribbean Group's headquarters in Miami were originally built so that if viewed from the sky, it looked like the Crown and Anchor logo.

With the change to Royal Caribbean Group, the logo has also changed ever so slightly.

How to make the most of your time on a Royal Caribbean cruise

In:
09 Jul 2020
By: 
Matt Hochberg

The saying "you don't know what you don't know" refers to the notion you cannot take advantage of something without being aware it exists, and on cruises, there is so much more to do see, do, and explore than going to the pool deck.

Royal Caribbean cruises offer quite a lot of activities, and since your time onboard the ship is limited, here are some simple ways to make the most of your cruise.

Read the Cruise Compass every day

Every day of your cruise there is a new copy of the Cruise Compass to read, which lists all the activities, events, and times of operations going on around the ship.

Each evening your stateroom attendant will leave the Cruise Compass on your bed for you to read, and you should at least take a glance before going to bed what is happening the next day.

Glancing down the Cruise Compass is more than just staying informed of what the Activities staff has planned, it is an opportunity to discover something new or different to do onboard. It also provides a good indication if you should plan to sleep in or get up earlier.

In addition, the Cruise Director will record a daily show that talks about what is happening onboard, and you can watch it from your stateroom television.

Read more: First timer's guide to the Cruise Compass

Plan breaks

While this post is all about getting the most out of your time onboard, do not over do it either.

First and foremost, you cannot do it all in one cruise. Royal Caribbean packs its ships with lots of activities, restaurants and fun, but trying to work everything in is a recipe for burn out.

Instead, prioritize the most important things to you, and make sure you give your family regular breaks along the way.  

Sleeping in one day, coming back to the ship early from a shore excursion for pool time, or even naps (especially for the adults) work wonders for the morale of everyone (and their feet).

Read moreWhat I wish I'd known before I went on a Royal Caribbean cruise

Get to the cruise as early as you can

On the day your cruise sets sail, try to get the earliest possible check-in so you can start your vacation sooner.

Royal Caribbean will open up online check-in for your sailing in the weeks leading up to the cruise beginning, and you should try to complete it as soon as you can to get an early check-in time.

In the past, check-in times were not enforced by Royal Caribbean, but since cruises restarted in 2021, Royal Caribbean enforces check-times.

Ideally, try for a check-in time before 1pm. Remember, the price you paid for the cruise is the same whether you get on board the ship at noon or 2:00 p.m., so you may as well get the most time possible onboard your ship!

Read moreHow early can I board my Royal Caribbean cruise?

Plan shore excursions in advance

Want to save money and enjoy an awesome tour while in port? Do your research and book shore excursions before your cruise.

A very common mistake among first time cruisers is "winging it", where they simply walk off the ship in a port of call and try to figure out something to do.

Not researching in advance likely means paying more for a tour, and greatly limiting your choices to whatever you happen to stumble upon.

Instead, look up tours offered by Royal Caribbean or third-party services and learn about all the tour options available to you. In the process, you will likely save money as well, since you can price shop around to see who offers the tour at the lowest price.

Read moreHow to book a Royal Caribbean shore excursion

Try something new

I am the first to admit it is very easy to fall into a routine on a cruise, even if it is your first time sailing.

You find something that works and you like, so you stick with it.  While there is nothing wrong with doing what you like, try to sneak in something new or different to mix things up.

All too often I resist trying something, only to realize later it was a great idea. 

Here are some good ways to mix it up:

  • Try somewhere else for breakfast. Park Cafe, Solarium Bistro or Johnny Rockets (on Oasis Class ships) are great choices.
  • Order a different appetizer. Escargot is not nearly as gross as it may sound.
  • Book a cooking class. Sushi making, cupcake decorating, or guacamole making classes are a lot of fun and taste great too!
  • Try out the escape room. This a popular option on many ships that gives your group a limited time to solve a series of puzzles and clues.

Say hello to your fellow guests and crew

Something you will never see in a Royal Caribbean commercial, but a real highlight of any cruise, is making friends onboard.

The other people on your cruise already have something in common with you: you are all on vacation on the same ship, visiting the same places.  This makes for easy conversation starters, and you would be amazed how friendly other guests and crew members are to strike up a conversation.

You do not have to become everyone's best friend onboard, but do not shy away from a "good morning" when you walk in the elevator, or a "hello" as you sit down around the pool.

Crew members are especially friendly, and usually very willing to engage you in a quick conversation.

Read moreThe 25 best Royal Caribbean tips, tricks & hidden secrets!

The bottom line

A cruise is an inherently fun trip, but you can turn a good trip intro a great trip with these quick and easy tips.

With just a little bit of planning, you can avoid common cruise mistakes and enjoy a memorable vacation. 

How to maximize the value of a cruise ship suite

In:
09 Jul 2020
By: 
Matt Hochberg

Booking a suite on a cruise ship means enjoying some of the most lavish and expansive cabins available onboard.

All of that luxury comes at an expensive price, but just because you are paying more does not mean you cannot get a lot of value back from the room.

While suites are definitely a splurge, there are some easy ways to maximize the value you get from staying in a suite on a cruise ship.

Look for an email before your cruise

About a week before your cruise sets sail, the suite concierge should send you an email to welcome you onboard and give you an overview of what to expect once you board the ship.

This email is not only a great way to know your suite concierge's name, hours and where to find him/her, but it also gives a good overview of the amenities available to suite guests onboard.

This email is also your first opportunity to book certain suite-only offerings, such as cabanas or reservations at special events.

In addition, you can email the concierge with any special requests.

Use the suites-only check-in

When you get to the cruise terminal on the first day of your cruise, look for a special check-in area just for suite guests.

Even if you have elevated status in Crown and Anchor Society, the suite entrance has shorter lines and a special waiting area that ensures you will be among the first guests to board the ship.

If you happen to overlook the suites check-in area, one of the cruise terminal employees should redirect you back to the suites line, but save yourself time and keep an eye out for it.

Spend time in the Suite Lounge

The focal point of the suite experience is the Suite Lounge (also known as the Concierge Lounge on some ships).

This special area allows suite guests not only a restricted access space just for suite guests, but it also provides complimentary snacks and hors d'oeuvres throughout the day.

In the evening, there is complimentary alcoholic beverages served, which adds a great deal of value to being in a suite. The exact hours will vary, but it is usually for 3-4 hours per evening, and it is unlimited drinks while in the lounge.

Many suite guests also enjoy the lounge as an opportunity to meet other guests and talk about cruising, their experiences that day, and otherwise chit-chatting. Frequent suite guests look forward to the social aspect of being in the suite lounge and enjoying meeting others.

Take advantage of the concierge

The suite concierge is more than just a glorified guest services option.  The concierge is there to save you time and make your cruise experience easier.

It is a good idea to meet the concierge at some point on the first day of the cruise. Some guests stop by the suite lounge in the afternoon of the first day, and a lot more will visit the lounge on the first evening when the complimentary beverages are available.

The concierge can handle everything the front desk of the ship can do, such as billing issues, re-issuing SeaPass cards and more.  

The true value of the concierge is they are your go-to problem solver. Need to make a dining reservation? Not sure what to do in a port? Having an issue with your stateroom? The concierge knows exactly how to rectify these issues quickly.

In short, get to know the concierge early and do not hesitate to reach out them with questions or concerns.

Enjoy reserved seating at shows

Suite guests are able to take advantage of reserved seating at the major shows during your cruise.

You can speak to the concierge about the exact location, but performances in the Royal Theater, Two70, Studio B and AquaTheater have a special area for suite guests to go and enjoy the show.

These seats are on a first-come, first-taken basis, so be sure to get to the show on time.  In addition, if no suite guests claim the seats by a certain time, they can be opened up to other guests.

You should be aware that while these reserved seats exist, they may not be exactly where you want to sit. It is a good idea to investigate where the seats are, and determine if you are better off finding your own seats elsewhere.

Go to the private beach in Labadee

At Royal Caribbean's private destination, Labadee, there is a special beach area just for suite guests known as Barefoot Beach Club.

This beach is reserved only for suite guests, and provides an exclusive area just for suite guests, complete with a lunch buffet area just for them.

In addition to the complimentary beach for suite guests, there are cabanas available to rent. These cabanas can be reserved via the suite concierge.

If you want a cabana, be sure to act fast as they sell out quickly. Your best bet is to reply to your suite concierge's email before the cruise to reserve one.

Complimentary tours

On most sailings, suite guests will be invited by the concierge to enjoy a complimentary backstage tour.

These tours will vary, but can be tours of the ship's bridge, galley or theater.

Invitations will be sent in a card, so keep an eye out for it.  If you do not see it, there is no harm in politely asking the concierge if there are any tours available for suite guests.

Escorted disembarkation

Perhaps my favorite perk of being in a suite is the escorted disembarkation process, which means no waiting in a line to get off the ship.

On the final morning of your cruise, the suite concierge will have select times where he/she will walk you off the ship and bypass nearly all the lines.

This has the potential to save a lot of time, as lines to disembark the ship can easily back up quite a bit.

Royal Suite Class

If you happen to be in a suite on an Oasis or Quantum Class ship, then the suite benefits get taken to a different level with the Royal Suite Class.

The Royal Suite Class represents the very best suite benefits across the fleet, and if you want to get the most out of your suite experience, you would be best served to try one on an Oasis or Quantum Class ship. Guests staying in the Royal Suite Class are entitled to certain benefits not available on other classes of ships.

Most notably, Sky Class guests get complimentary WiFi for every person in their room (even kids), and Star Class guests have access to a Royal Genie.

The Royal Genie is part concierge, part butler, and part wish maker. If you book a Star Class room, plan nothing in advance and let your Royal Genie take care of all the details. They can hook you up with pretty much everything you would need onboard the ship.

Royal Caribbean's Beat the Clock sale offers bigger discounts the earlier you book

In:
09 Jul 2020
By: 
Matt Hochberg

Royal Caribbean has rolled out a brand new sale that provides bigger savings the sooner you book a 2021 cruise.

The Beat the Clock Sale offers instant savings of up to $450, but the value depends on what day you book. 

Beat the Clock

The instant savings depend on which day you book your 2021 Royal Caribbean cruise.

Beat the Clock Sale applies to new bookings made on July 9, 2020 – July 14, 2020.

Cruises booked between July 9 – July 11, 2020

Up to $300 off sailings on select sailings booked between 7/9/20 – 7/11/20 that depart on or after 9/16/20. 

  • Sailings 5 nights or less, $50 savings for Interior and Ocean View, $100 for Balconies and $150 for Suites
  • Sailings 6 nights or longer, $100 savings for Interior and Ocean View, $150 for Balconies and $300 for Suites

Cruises booked between July 12 – July 13, 2020

Up to $200 off sailings on select sailings booked between 7/12/20 – 7/13/20 that depart on or after 9/16/20. 

  • Sailings 5 nights or less, $25 savings for Interior and Ocean View, $75 for Balconies and $75 for Suites
  • Sailings 6 nights or longer, $50 savings for Interior and Ocean View, $100 for Balconies and $200 for Suites

Cruises booked July 14, 2020

Up to $150 off sailings on select sailings booked 7/14/20 that depart on or after 9/16/20. 

  • Sailings 5 nights or less, $25 savings for Interior and Ocean View, $50 for Balconies and $75 for Suites
  • Sailings 6 nights or longer, $50 savings for Interior and Ocean View, $75 for Balconies and $150 for Suites

Beat the Clock Sale is combinable with 30% Off Every Guest, Kids Sail Free and 2021 Kicker as well as with promotional OBCs, NextCruise offers, Instant Savings, restricted discounts (for example, Seniors, Residents, Military), Promo Code driven offers, Free Upgrades, and Shareholder Benefits, but not combinable with Crown and Anchor discounts.  Offer are not combinable with any other offer or promotion, including, but not limited to, Standard Group, Interline, Travel Agent, Travel Agent Friends and Family, Weekly Sales Events, and Net Rates. 

30% off cruise fare for all guests in the stateroom.

Kids Sail Free: Free cruise fare for 3rd guests and higher who are 12 years old or younger as of cruise departure date, booked in the same stateroom as the first two qualifying guests in a triple or quad-occupancy stateroom. Kids Sail Free applies to select 4-night or longer Alaska, Bahamas, Bermuda, Canada, Caribbean, CaribNE, Coastal, Europe, Hawaii, Repositioning and all 2020 Serenade of the Seas sailings departing between September 16, 2020 – December 17, 2020 and January 8, 2021 – May 17, 2021 and September 1 – December 17, 2021, and QN in Alaska May 10 – September 21, 2021. Offer excludes 2020 Thanksgiving sailings (Sailings between November 21 - 28, 2020), 2021 President’s Day Sailings (Sailings between February 12 – 15, 2021), and 2021 Spring Break and Easter sailings (Sailings between March 13 – April 4, 2021), 2021 Thanksgiving Sailings (Sailings between November 19 – 26, 2021.

2021 Kicker Sale: Instant savings of up to $150 USD per stateroom on select sailings departing between January 1 – December 31, 2021. Savings amount determined by category booked and sailing length:

  • Sailings 5 nights or less, $25 savings for Interior and Ocean View, $50 for Balconies and $75 for Suites
  • Sailings 6 nights or longer, $50 savings for Interior and Ocean View, $75 for Balconies and $150 for Suites

Offer available to residents of United States, Canada, Puerto Rico, and select countries in the Caribbean.

Royal Caribbean will have new health protocols by end of August

In:
08 Jul 2020
By: 
Matt Hochberg

Royal Caribbean Group and Norwegian Cruise Line Holdings announced their ambitious new panel of health experts earlier this week, which aims to get its first set of recommendations for both cruise lines by the end of August 2020.

The Healthy Sail Panel will is comprised of 11 subject-matter experts, who represent a diverse group of health advocates that have experience not only in their professional fields, but also working with government officials.

The Royal Caribbean Group spoke with members of the media on Tuesday, and provided a timeline of events for the panel.

Carol Cabezas, Azamara's Vice President and Chief Operating Officer indicated the panel would have their initial recommendations by the end of August.

"The panel has been together several weeks now. And the goal is to offer their initial recommendations by the end of August."

Royal Caribbean Senior Vice President of Sales and Trade Support & Service Vicki Freed echoed that timeline later in the meeting.

"We expect to get a first draft of a pretty good outline of what the changes we need to do by late August, they're going to be reporting back to us."

Open source transparency

While the Healthy Sail Panel is tasked with coming up with protocols for Royal Caribbean and Norwegian, their findings are going to be made available to any cruise line and company.

Ms. Cabezas indicated the work of the panel is going to be open source, which means it will be available to anyone who needs it or wants it at no cost. 

"We want to make sure we're completely open, very candid on what we're doing, how we're doing it."

The Royal Caribbean Group has made it clear that it wants this work to be transparent, and freely available for all to scrutinize and build upon, regardless of which company wants to benefit from it.

"The one thing we know about our industry when it comes to safety and security," Ms. Freed said, "there is no competition."

Adding to that point, Dondra Ritzenthaler, Celebrity Cruises Senior Vice President of Sales and Trade Support & Service, mentioned how proud she was of the work being done by this panel, "I think this Healthy Sail Panel is not only going to assist us and make sure that in the cruise industry that we have the best protocols and set us up on the healthiest and safest vacation possible, but frankly, to help all of the all of the industries, no matter what it is, hotel or airline or cruise line."

What new protocols to expect

The question on everyone's mind is what new policies and procedures the panel will come up with, and while the panel is hard at work to come up with their complete set of recommendations, we do have at least a preview of what direction they might work towards.

Dondra Ritzenthaler, Celebrity Cruises Senior Vice President of Sales and Trade Support & Service spoke about the potential enhanced health and safety standards that will may come out of the panel's work.

"Enhanced embarkation screening, temperature screenings at the pier, testing options for our guests and our crew. Obviously enhanced sanitation and disinfection protocols, use of technology, things like the UV light."

"Clearly, social distancing when we can, and one of the ways to do that is, of course, reduce the amount of guests capacity on board, reduce the capacity in different dining venues, in public venues, and then things like, maybe doing an extra show where we have additional show times and staggered embark and check in."

Ultimately, the panel will work through all the options and practices considered, and come up with the best course of action for the cruise lines.

Royal Caribbean will add social distancing on its cruise ships

In:
07 Jul 2020
By: 
Matt Hochberg

Royal Caribbean revealed on Monday its new panel of experts who are working on a new set of health protocols to keep guests and crew safe from COVID-19 on its cruise ships, and social distancing will be one part of the approach.

The Healthy Sail Panel is a collaboration with Norwegian Cruise Line to create a rich list of health and safety standards in science, technology and engineering practices, that meet or exceed the requirements of global regulators, including the U.S. Centers for Disease Control and Prevention (CDC).

Royal Caribbean informed travel agents that the panel will come up with the new protocols that could take the form of many things, including enhanced embarkation screening, temperature screenings, testing options for guests and crew, enhanced sanitization and disinfection protocols, upgraded air filtration, social distancing, reduced occupancy, and changes to dining and other initiatives.

While the specifics are still being sorted out, social distancing will be part of the general plan in one of many forms.

Initially, both Norwegian and Royal Caribbean expects to reduce the overall guest capacity on board its fleets to allow for easier social distancing.

Last week, Royal Caribbean divulged its ships would not sail at 100% occupancy in order to lower load factors for social distancing.

As of right now, reducing guest capacity is not expected to be permanent.

In addition, other forms of social distancing are being explored, including reduced capacity at dining and other public venues, staggered embarkation and check-in and the addition of more options for entertainment such as additional show times to allow for social distancing.

Will people still want to cruise?

Social distancing is just one aspect of what the panel will recommend, and it leads some to question if added protocols such as masks, social distancing and the like will take away the appeal of a cruise vacation.

In a written statement, Royal Caribbean thinks these added regulations will not impact demand.

"We continue to see consumer demand for the cruise product. We expect to provide the same core guest experience that makes cruising so popular, just in an adapted format. With the gradual reopening of other leisure experiences, consumers are having to adapt to the new normal and cruising will be no different."

"We are confident that our guests are eager to sail again and are counting on us to keep them safe and healthy, a responsibility we take very seriously."

In addition, cruise prices will not increase due to the work that needs to be done to the ships?

"We do not have plans to increase pricing at this time for enhanced health and safety measures. We expect to provide the same core guest experience that makes cruising so popular"

How can going on a cruise ship ever be safe?

Even the most dedicated cruise fan has questioned the safety of going on a cruise in the era of COVID-19, and the Healthy Sail Panel aims to address those concerns.

The collaboration between Royal Caribbean and Norwegian seeks to create comprehensive health and safety protocols for the cruise industry, which meet or exceed required global public health standards.

"As new insights emerge, we will continue to evolve protocols and standards as appropriate."

How to avoid the most common cruise drink package mistakes

In:
06 Jul 2020
By: 
Matt Hochberg

Getting a drink package on a Royal Caribbean cruise is a very popular choice, and if you are among the many that choose to purchase one, be sure to avoid these costly mistakes.

Buying a drink package for your cruise means a fixed daily cost that can add up to a substantial bill.  Even with that high package cost, you can easily break-even on your investment, but there are also some strategies for maximizing your drink package so that you get much more out of it.

Here are the top cruise drink package mistakes, and how to avoid them!

Not specifying a liquor

When you order a drink, it is very easy to simply order the name of the drink without telling the waiter or bartender which liquor to use.

More often than not, the drink will be served with a lower quality liquor, but you could get a higher quality alcohol that is included in your drink package.

Instead of ordering "a pina colada", order "a pina colada with Kraken rum" or "a martini with Grey Goose".

By specifying the liquor, not only do you get your preferred brand of alcohol served, but you can take advantage of higher quality booze included at no extra cost.

Paying for the drink package on the ship

The most costly mistake you can make with a drink package is waiting to buy it on your cruise ship.

Royal Caribbean charges the highest price for its drink packages on its ships, whereas it offers discounts regularly to guests who purchase their drink package before the cruise.

In the months leading up to your cruise, just log onto Royal Caribbean's website and purchase the drink package there.  

If timed during a sale, you could save 30-45% off the onboard price of that drink package.  Those savings can add up quickly!

Sharing the drink package benefits

Royal Caribbean is quite clear that sharing the drink package benefits with someone else is against the rules.  

This means you cannot (and should not) order a drink for a friend or family member who does not have the drink package.

Not only is sharing a drink package frowned upon, if you are caught, you could lose your drink package benefits entirely without a refund.

Forgetting all the beverages that come with a drink package

When you hear "cruise drink package", the first thing most people think about are soda or alcoholic beverages, but Royal Caribbean includes plenty of other drinks with their drink packages.

The Deluxe Beverage Package or the Refreshment Package both include soft drinks, espresso specialty coffees, premium teas, bottled water, sparkling water and juice with their drink package.

This means you can break even on your drink package cost without just drinking booze.

It also means you can enjoy a latte in the morning, shake at the gym, milkshake at Johnny Rockets, and afternoon tea without spending anything extra.

Not stocking up on bottled water

Bottled water is included with a drink package, and you should always order a water bottle to bring back to your room periodically to stock up on.

Not only will having bottled water in your room make for a convenient option when you need a drink in the morning, but you can also take these bottles off the ship with you when you go on an excursion.

While you certainly could just stop at a bar and get a bottle of water before heading off the ship, having a little stockpile makes getting ready for a fun day on shore easier. Plus, the crew are usually happy to give you an extra bottle or two if you ask.

Not using a drink package at restaurants

Did you know your drink package benefits work at Royal Caribbean's restaurants, including the specialty restaurants?

Some Royal Caribbean specialty restaurants have a special cocktail menu with drinks not available elsewhere on the ship.

If the restaurant has a special cocktail, usually it is on the drink menu that also includes the wines and other beverages available.

Specialty restaurants with particularly good drinks of their own include SaborJamie's Italian150 Central Park and Wonderland.

Assume you need a drink package

While this article is about how to maximize a drink package, it is worth noting everyone does not absolutely need one.

Getting a drink package means you have a fixed cost to your drinking onboard, as well a great deal of convenience.  But if you will not drink enough during the cruise, then a drink package is not necessary.

Your cruise fare includes some basic beverages, including water, coffee, milk and tea. For a lot people, this is more than enough.

In addition, a drink package has a high upfront cost that is difficult for some to pay, even if it means a lower bill later.

Drink packages are a nice to have splurge, but far from a necessity, so have an honest conversation with yourself to determine if it makes sense to get one.

Royal Caribbean Group CEO talks about how health panel will lead to cruises resuming

In:
06 Jul 2020
By: 
Matt Hochberg

Royal Caribbean and Norwegian Cruise Line announced on Monday they were teaming up to create a panel of health experts for the purpose of crafting a plan for cruise lines to resume service.

Royal Caribbean Group Chairman and CEO Richard Fain spoke with one of the Healthy Sail Panel's co-chairmen, Governor Mike Leavitt, that shed more light onto how this panel was created, where it is going, and what its goals are in order to get cruise ships sailing again.

Each cruise line has a requirement to issue a plan or to develop a plan to demonstrate to various regulators that they have adapted to this new environment to assure as much safety as is possible. The job of the panel is to populate the thinking of Royal Caribbean and Norwegian so that when they think when they provide those plans, it has been populated with the best public health, engineering and scientific information available.

Many panelists worked for the CDC

In coming up with the panel of experts, the Healthy Sail Panel is made up of people with a variety of backgrounds, including working at the government department chiefly responsible for approving cruise ships returning to service.

Governor Leavitt noted that a majority of the panelists have worked at the United States Centers for Disease Control (CDC), which provides insight into what the panel needs to address.

"The majority of them actually worked at the Centers for Disease Control in any capacity, from running major departments, to actually running the Center for Disease Control. Several of them have deep academic interest in this area. Things like ventilation, things like testing and sanitation are all very important subcomponents of how you deal with this new risk environment that we're dealing them."

Nothing is absolutely 100% safe

In creating the panel, the group had to recognize nothing in society is every completely safe, and you have to accept that risk before crafting a response for it.

"We put together this combination not just because of their subject matter expertise, but because they have had long experience in evaluating ideas and being able to come to an understanding that there's no place in our society that you can say is absolutely 100 percent safe. We all manage risks every day, whether we're walking across the street or opening a package of food. There's some kind of risk involved in all of that."

"The idea isn't that we can eliminate all of that. The idea is we can manage it and understanding that perspective and recognizing that it requires judgment to do this well. We look for people who had long standing judgment, experience, whose track record gave them credibility and who had some level of public health or scientific expertise or engineering that could assist in being able to evaluate new ideas and determine when we had actually done all we can do."

When will the panel be done?

While this new panel sounds great, everyone is wondering when cruises will resume again and how long this process will take.

Governor Leavitt characterized the panel's work as "complex", and did mention an August 15th date as a milestone date for an initial phase that aims to come up the basic changes that need to be made for cruise lines.

"We want to make sure that we do what can be done to eliminate risks. We need to, in fact, learn to adapt to this. So we're going to take one quick tour through everything. And that's what we're doing between now and August the 15th. And then we're going to present the the very evident changes that can be made to enhance safety, that can be incorporated in plans that the various cruise lines will then submit to regulators."

Following that date, Governor Leavitt indicated to tackle the more challenging and in-depth problems facing the cruise lines. 

"We'll then use the period of time after that to look at deeper innovations. We're already finding some very exciting ways to adapt technology, for example, to make it not only safer but more convenient and and to a large extent, a smoother experience generally."

Parallels between cruising and the NBA

Governor Leavitt sees a parallel between what cruise lines are doing to try to get back to cruising and the National Basketball Association (NBA) is doing to resume its season.

Mr. Fain asked if there was an outcome from this panel that protects crew and guests, and the work the NBA is doing encourages Governor Leavitt.

"We have seen interest in the National Basketball Association, for example, has begun to replay. And they're working their way back, demonstrating an ability and willingness to adapt as they go."

"And I look at what's happening with the NBA right now where they're they've consolidated all the games in one place where they could essentially create an isolation that where they could conduct their business in a more controlled way."

"Well, it's become evident to me that the isolation can be seen not as a disadvantage, but as a great advantage. And one of the ways in which will adapt will be to utilize that as an asset as opposed to seeing it as simply a liability."

Royal Caribbean creates expert panel to develop cruise ship health policies

In:
06 Jul 2020
By: 
Matt Hochberg

Royal Caribbean Group announced on Monday a new collaboration with Norwegian Cruise Line Holdings to create a panel of health experts that will oversee development of enhanced cruise line health and safety protocols.

Known as the "Healthy Sail Panel", this group is comprised of top experts in public health, infectious disease, biosecurity, hospitality and maritime operations in response to the global COVID-19 pandemic.

The panel is tasked with collaboratively developing recommendations for cruise lines to advance their public health response to COVID-19, improve safety, and achieve readiness for the safe resumption of operations.

Serving at the head of the new panel will be Governor Mike Leavitt, former Secretary of the U.S. Department Health and Human Services (HHS), and Dr. Scott Gottlieb, former commissioner of the U.S. Food and Drug Administration (FDA).

The Healthy Sail Panel has been working for almost a month, and should have its initial recommendations by the end of August.

Both Norwegian and Royal Caribbean have pledged that their work will be “open source,” and could be freely adopted by any company or industry that would benefit from the group’s scientific and medical insights.

“This unprecedented disease requires us to develop unprecedented standards in health and safety,” said Richard D. Fain, chairman and CEO, Royal Caribbean Group. “Bringing aboard these respected experts to guide us forward demonstrates our commitment to
protecting our guests, our crews and the communities we visit.”

“We compete for the vacationing consumer’s business every day, but we never compete on health and safety standards,” said Frank Del Rio, president and CEO, Norwegian Cruise Line Holdings Ltd. “While the cruise industry has always had rigorous health standards, the unique challenges posed by COVID-19 provide an opportunity to raise the bar even higher.”

Fain and Del Rio said they initiated the panel to assure the plans they will submit to the U.S. Centers for Disease Control and Prevention (CDC) and other regulators apply the best available public health, science and engineering insights. The work of the panel will be shared with the entire industry and regulators.

Meet the panel

The panel’s members are globally recognized experts from various disciplines, including public health, infectious disease, biosecurity, hospitality and maritime operations.

Governor Mike Leavitt

Mike Leavitt was a three-term Governor of Utah and served as Administrator of the EPA and Secretary of HHS under President George W. Bush. He is the founder of Leavitt Partners, a firm that provides investment support, data and analytics, member-based alliances, and direct services to clients to support decision-making strategies in the value economy.

Dr. Scott Gottlieb

Dr. Scott Gottlieb was the Commissioner of the FDA from 2017-2019 and served as the agency’s Deputy Commissioner for Medical and Scientific Affairs from 2005- 2007. He is a physician trained in internal medicine and is currently a resident fellow at the American Enterprise Institute.

Helene Gayle, M.D., M.P.H.

Dr. Gayle is CEO of the Chicago Community Trust, one of the nation’s leading community foundations. Prior to this role, for almost a decade, she was president and CEO of CARE, a leading international humanitarian organization. An expert on global development, humanitarian and health issues, Dr. Gayle spent 20 years with the CDC, working primarily on HIV/AIDS. She worked at the Bill & Melinda Gates Foundation, directing programs on HIV/AIDS and other global health issues. She also launched the McKinsey Social Initiative (now McKinsey.org), a nonprofit that builds partnerships for social impact. Dr. Gayle serves on public company and nonprofit boards, including The Coca-Cola Company, Colgate-Palmolive Company, the Brookings Institution, the Center for Strategic and International Studies, New America, the ONE Campaign, the Federal Reserve Bank of Chicago and the Economic Club of Chicago. She is a member of the Council on Foreign Relations, the American Public Health Association, the National Academy of Medicine, the National Medical Association and the American Academy of Pediatrics.

Julie Gerberding, M.D., M.P.H.

Dr. Julie L. Gerberding is Executive Vice President and Chief Patient Officer for Merck, leading all aspects of strategic communications, global public policy, population health and patient engagement. A former head of the CDC and a world-renowned public health expert, Dr. Gerberding is deeply committed to achieving sustainable global health impact and tackling some of the most challenging health priorities of our time. This includes addressing critical issues such as affordable access to important therapies, advocating for health policies that promote and sustain innovation of new medicines and vaccines, and improving maternal mortality through the Merck for Mothers program — a public-private partnership helping to meet the United Nations’ Sustainable Development Goal to reduce maternal mortality. Prior to joining Merck, Dr. Gerberding served as the Director of the CDC from 2002-2009 and was the first female to hold that position. While at the agency, she led more than 40 emergency responses against crises such as anthrax, SARS, bird flu, foodborne outbreaks and natural disasters. Previously, Dr. Gerberding was a tenured faculty member in Infectious Diseases at the University of California at San Francisco (UCSF). She continues as an Adjunct Associate Clinical Professor of Medicine at UCSF.

Steven Hinrichs, M.D.

Dr. Steven Hinrichs is Professor and Chair in the Department of Pathology and Microbiology at the University of Nebraska Medical Center in Omaha and the Director of the Nebraska Public Health Laboratory (NPHL), and Director of the University of Nebraska Center for Biosecurity. In his position as laboratory director, he has been responsible for the development of a statewide program for the rapid identification of biological agents of mass destruction. He is principal investigator of multiple national awards from the Association of Public Health Laboratories (APHL) and the CDC and the U.S. Department of Defense for the development of an outreach program to extend training and expertise in the early recognition of biological warfare agents. Dr. Hinrichs received his MD from the University of North Dakota and is board certified in Anatomical and Clinical Pathology. His research laboratory focuses on molecular diagnostics and the role of viruses in cancer. Dr. Hinrichs has published over 130 papers in basic science and medical journals.

Michael Osterholm, M.D., Ph.D.

Michael Osterholm is one of the nation’s foremost experts in public health, infectious disease and biosecurity. As the director of the Center for Infectious Disease Research and Policy at the University of Minnesota, he is an international leader on the world’s preparedness for pandemics. He has led numerous investigations into internationally important disease outbreaks, including foodborne diseases, hepatitis B in healthcare settings and HIV infection in healthcare workers, and he is a frequent consultant to the World Health Organization, the National Institutes of Health, the FDA, the U.S. Department of Defense and the CDC. From 2001 to 2005, Dr. Osterholm served as a special advisor to the Secretary of HHS on issues related to bioterrorism and public health preparedness. From June 2018 through May 2019, he served as a Science Envoy for Health Security on behalf of the U.S. Department of State. He has also been appointed to the National Science Advisory Board on Biosecurity and the World Economic Forum’s Working Group on Pandemics, among other prominent advisory positions.

Stephen Ostroff, M.D.

Dr. Ostroff brings years of experience in public health, having served at high-level positions at the FDA and the CDC. He was the Acting Commissioner of the FDA from 2015-2016, and before that served as the FDA’s chief scientist. Ostroff joined the FDA in 2013 as chief medical officer in the Center for Food Safety and Applied Nutrition and senior public health advisor to the FDA’s Office of Foods and Veterinary Medicine. Prior to that he served as deputy director of the National Center for Infectious Diseases at the CDC, where he was also acting director of the CDC’s Select Agent Program. While at the CDC, he focused on emerging infectious diseases, food safety and coordination of complex outbreak response. He retired from the Commissioned Corps of the U.S. Public Health Service at the rank of Rear Admiral (Assistant Surgeon General). Ostroff was also the director of the Bureau of Epidemiology and acting physician general for the Commonwealth of Pennsylvania and has consulted internationally on public health projects in South Asia and Latin America. Ostroff graduated from the University of Pennsylvania School of Medicine in 1981 and completed residencies in internal medicine at the University of Colorado Health Sciences Center and preventive medicine at the CDC.

William Rutala, Ph.D., M.S., M.P.H.

Dr. Rutala has experience medically managing a variety of diseases and extensive experience studying epidemiology and virology, particularly managing outbreaks and emerging pathogens. Dr. Rutala’s research interests are the etiology and prevention of healthcare-associated infections with a special focus on disinfection and sterilization of reusable medical and surgical devices (e.g., endoscopes, surgical instruments). Other areas of active research include contribution of the hospital environment to disease transmission, hand hygiene, preventing transmission of infectious agents, including multiply-drug resistant organisms, prevention of healthcare-associated Creutzfeldt-Jakob Disease, investigation of healthcare-associated outbreaks, and new and emerging pathogens in healthcare.

Kate Walsh, Ph.D.

Kate Walsh is the Dean at the School of Hotel Administration at Cornell University and E.M. Statler Professor. A professor of management, she is a leader in education for the global hospitality industry; and a renowned expert in organizational service design, leadership and career development, as well as the impact of strategic human capital investments. In addition to authoring and contributing to books, Dr. Walsh’s articles have appeared in numerous research outlets. She has over 20 years of academic experience, including in her current role as dean. In addition, Dean Walsh holds extensive industry knowledge from serving as the former director of training and development for Nikko Hotels International, corporate training manager for the former Bristol Hotels, and senior auditor for Loews Corporation. She is also a former New York State Certified Public Accountant. Since the beginning of her administration as dean, Dean Walsh has focused on positioning the school for the future of education. This includes undertaking a comprehensive renewal of the graduate and undergraduate curricula, developing the school's online global presence, identifying international partners for master-level program development, and providing thought leadership for the hospitality industry, most notably through the creation of industry research partnerships for faculty, fostering new initiatives through the school's six centers and institutes, and providing faculty-developed resources to guide the industry. Dr. Walsh received her Ph.D. from the Carroll School of Management at Boston College and her M.P.S. degree from Cornell’s School of Hotel Administration.

Captain Patrik Dahlgren

Captain Patrik Dahlgren is the Senior Vice President of Global Marine Operations and Fleet Optimization for all Royal Caribbean Group global brands. Dahlgren’s seagoing experiences started as a bridge officer aboard tugboats, yachts and an array of cargo vessels and ferries. He rose through the ranks with over 15 years onboard Royal Caribbean International cruise ships, with his last seagoing command as Master of Oasis of the Seas and Quantum of the Seas. He was a lead contributor to the Quantum of the Seas development and received the esteemed RINA (Royal Institute of Naval Architects) award for its innovation and contributions to maritime safety.

Robin Lindsay

Robin Lindsay is the Executive Vice President of Vessel Operations for Norwegian Cruise Line Holdings Ltd. Lindsay was appointed to this position in January 2015. In this role, Lindsay is responsible for Marine & Technical Operations, Hotel Operations, Entertainment, Product Development, Port & Destination Services, Fleet Personnel, Out Islands and New Build & Ship Refurbishment for all three of the company's brands – Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises.

Prior to joining Norwegian Cruise Line Holdings Ltd., Lindsay served in a similar capacity as Executive Vice President of Vessel Operations at Prestige Cruise Holdings, the parent company of Oceania Cruises and Regent Seven Seas Cruises. Lindsay's history with the company goes back to the inception of Oceania Cruises in 2003, where he joined as Senior Vice President, Hotel Operations and Vessel Operations. Lindsay earned his B.S. degree from Louisiana Tech University.

And more

In addition, several experts will also serve as senior advisors to the panel, including Dr. Caitlin Rivers, who is a faculty member and epidemiologist at the Johns Hopkins Bloomberg School of Public Health and an expert in emerging infectious disease epidemiology and outbreak science, and Dr. Phyllis Kozarsky, who is a professor emerita of medicine in the Division of Infectious Diseases at Emory University School of Medicine and an expert in pre- travel health advice and education, global health, and the epidemiology of travel-related infections and infectious diseases. Dr. Kozarsky serves as an expert consultant to the Division of Global Migration and Quarantine in travelers’ health with the CDC.