Royal Caribbean has launched a new help phone service in the United Kingdom that is staffed by moms and dads to help travel agents expand their family vacation sales.
Royal Caribbean is calling it the "Royal Mums and Dads advice line" and is operated by parents who work for Royal Caribbean and have experience planning, booking and taking family cruises with their kids.
The Royal Mums and Dads can answer questions from travel agents about selling family cruising, from what is on offer to keep children entertained, to health and safety questions.
Royal Caribbean assures that the all of the staff have cruised recently and there's a wide range of children ages included from young children through teenagers.
Royal Caribbean head of trade sales Nicki Tempest-Mitchell, who has a seven-year old and a 10-month old, commented on the new service, "Trying a new kind of holiday for the first time can be daunting so, by giving parents the reassurance that they can talk to a mum or dad who has already cruised with their children, we hope to share our favourite family holiday memories and provide all the information that a diligent mum or dad would want to know before taking to the ocean waves with their children. We hope to assist agents in converting a sale by offering our own expertise to reassure clients looking at cruising for the first time."
The Royal Mums agents’ advice line is open between 9.30am and 2:30pm every weekday.