Press Release

Royal Caribbean names Laura B. Miller Senior Vice President & Chief Human Resources Officer

In:
Category: 
03Jan2018

Royal Caribbean Cruises Ltd. announced Laura B. Miller has been named senior vice president and chief human resources officer. Miller will report directly to Richard D. Fain, chairman and CEO of Royal Caribbean Cruises Ltd.

Miller joins Royal Caribbean with more than 25 years of experience implementing human resources strategies for leading companies, and most recently served as SVP and chief human resources officer for ADT Corporation.  Prior to that, Miller was the chief human resources officer for Coca-Cola Refreshments, a $20B subsidiary of the Coca-Cola Company, where she lead a team of over 650 HR professionals that were responsible for supporting 70,000 employees in over 600 locations.

"At Royal Caribbean, we know it takes all 67,000 of our employees working together to surprise and delight almost 6 million guests each year," said Fain. "Laura understands the importance of teamwork, and her background and skills are ideally suited for the role of leading and managing our HR organization as we strive to identify, hire, develop, motivate and retain the best employees, both shipboard and shoreside, responsible for providing our guests with extraordinary vacations."

As of December 31, 2017, Royal Caribbean's global brands employed over 67,000 employees, including 61,000 shipboard employees as well as 6,000 full-time and 100 part-time employees in our shoreside operations.

Royal Caribbean Cruises Ltd. names Martha Poulter Senior Vice President & Chief Information Officer

In:
Category: 
21Dec2017

Royal Caribbean Cruises Ltd. announced today that it has named Martha Poulter senior vice president and chief information officer. Poulter will report directly to Adam Goldstein, president and COO of Royal Caribbean Cruises Ltd.

Poulter joins RCL after spending the last 13 years of her career as CIO for major corporations.  Poulter most recently served as executive vice president and CIO for Starwood Hotel and Resorts, where she led a global IT team integrated across Starwood's nine brands and operational platforms, as well as serving as a member of Starwood's leadership team. Prior to that, Poulter spent nearly two decades at General Electric, including time as CIO of GE Capital.

"Martha certainly has the background to make a difference at Royal Caribbean," said Goldstein. "She'll bring that experience to bear on a full range of challenges here, including our plans to evolve the fleet's IT infrastructure, keep pace with the rapid evolution underway in important areas like data privacy and security, and ramp up support for the Excalibur digital transformation that is underway across our company."

"I am looking forward to the opportunity to join Royal Caribbean, a company that stands for excellence and innovation in the travel industry," said Poulter. "Working with the IT team, we will help RCL develop and support the technologies necessary for running a global business in a digital world."

Poulter graduated from the University of Connecticut with a B.S. in Computer Science and Engineering and received her MBA from the University of New Haven.

Royal Caribbean now offers shore excursions to Elizabeth, New Jersey

In:
15Dec2017

Guests sailing on a Royal Caribbean cruise out of Cape LIberty Cruise Port in Bayonne, New Jersey, will have the option to take shore excursions to one of New Jersey’s oldest and most historic cities, Elizabeth.

A new partnership between Royal Caribbean and EMI Global offers passengers the option to book a post-cruise excursion in and around Elizabeth.

Elizabeth is known for its historical precedence of being the starting point for New Jersey (est. 1664) and home of America’s founding fathers, like Alexander Hamilton, Elias Boudinot , Marquis de Lafayette and many others. Additionally, Elizabeth is noted for its rich ethnic diversity, representing more than 50 countries and 37 language groups, authentic cultural cuisine, and as being the 5th best City for Shopping in America due, in part, to being the location of New Jersey’s largest outlet and value retail center, The Mills at Jersey Gardens, a Simon Center.

Guests can get more information about these shore excursions at www.GoElizabethNJ.com/RCCLExcursions.

Royal Caribbean helps restore Magens Bay in St. Thomas

In:
08Dec2017

Royal Caribbean and members of St. Thomas' government met yesterday to officially re-open Magens Bay in St. Thomas, which had suffered from significant hurricane damage.

Photo by TheTwangster

Royal Caribbean International partnered with the Department of Tourism, the Department of Planning and Natural Resources, the Magens Bay Authority and other government agencies and businesses to restore the world-renowned beach.

The Category 5 hurricanes caused major damage to the beach facilities, including the restrooms and food and beverage concession and gift shop. Winds and storm surge also caused significant beach erosion and impacted trees and plants along the shoreline. Cleanup crews have been working daily since the hurricanes to remove fallen trees and debris, repair buildings, and replant hundreds of native plants and trees. About 530 new trees have been planted, and 470 trees have been pruned.

Photo by TheTwangster

The ceremony included the reopening and dedication of Magens Bay, with St. Thomas, Governor Kenneth Mapp and Royal Caribbean Cruises Ltd. Chairman and CEO Richard Fain and Royal Caribbean International CEO Michael Bayley present.

Photo by James Van Fleet

Mr. Fain shared that Royal Caribbean was keen to make a contribution to help the Virgin Islands and its people. He reported that tens of thousands of cruise passengers have visited St. Thomas since the storms and Royal Caribbean’s visitor satisfaction ratings were now higher than before Hurricanes Irma and Maria came ashore.

Thursday’s ceremony was particularly significant, Mr. Fain noted, because it was 47 years and one month to the day that Royal Caribbean’s first ship made its first voyage, calling on St. Thomas. "This has been a long and important relationship," Mr. Fain said, adding, "It’s very much a partnership."

Mr. Fain thanked the team at Royal Caribbean who took pride in the revitalization of Magens Bay. “I think they would all join me in expressing our admiration for the people here in St. Thomas for undertaking all of the work that’s going on and for handling it with such aplomb and with such a commitment to make it better,” he said.

Royal Caribbean expands Cuba sailings in 2018 and adds two new ports

In:
30Nov2017

Royal Caribbean announced today it is doubling its sailings to Cuba in 2018, with two ships offering cruises there - Majesty of the Seas and Empress of the Seas.  In addition, Royal Caribbean is adding two new destinations to itineraries.

The new Cuba ports will of Santiago de Cuba and Cienfuegos on the southeast coast, will be visited by Royal Caribbean and add a new dimension to an array of 4- to 8-night Caribbean adventures on Empress of the Seas that open for sale today.

Departing from Miami year-round, Empress cruise vacations will include 7-night Best of Cuba itineraries to Cienfuegos, Havana and Nassau, Bahamas; 5-night sailings visiting Key West, Florida and spending the night in Havana; and an immersive 8-night journey to Cienfuegos, Santiago de Cuba, Grand Cayman, and Labadee, Haiti. Majesty of the Seas will continue the 4- and 5-night offerings to Havana that include day and overnight stays, departing from Tampa from April to October 2018, and Ft. Lauderdale from November 2018 to March 2019.

All sailings to Cuba will offer shore excursions designed for guests to experience the destination and to comply with the people-to-people educational exchange activities requirement as set forth in the U.S. regulations.

“Cuba is such an important part of Caribbean culture, and we can’t wait to call on Santiago de Cuba and Cienfuegos next year, showcasing even more of the country’s scenic beauty, rich history and distinctive architecture,” said Michael Bayley, President and CEO, Royal Caribbean International. “Cruising remains the easiest way to visit Cuba, and with both Empress and Majesty sailing there in 2018 and 2019, we hope to make it that much easier for adventure seekers to experience the legendary island.”

ABB to deliver first fuel cell system for Royal Caribbean

In:
13Nov2017

Heavy electrical company ABB announced it will deliver its first fuel cell system to be piloted on a Royal Caribbean cruise ship.  This will be the first fuel cell system to provide an energy source for a luxury cruise ship.

The pilot installation, including control, converter and transformer technology from ABB, will generate 100 kW of energy, and has been fully developed, marinized, assembled and tested by ABB Marine & Ports. ABB selected an FCvelocity® proton exchange membrane (PEM) pure hydrogen fuel cell engine from Ballard Power Systems for its pilot system.

Fuel cells generate energy by exploiting an electrochemical reaction at the interface between the anode or cathode and the electrolyte membrane. They involve no combustion, converting fuel directly to electricity and heat.

"Our goal is to take the smoke out of the smokestacks", said Harri Kulovaara, Executive Vice President of Maritime and Newbuilding, Royal Caribbean Cruises Ltd. "We are dedicated to innovation, continuous improvement, and environmental responsibility, and using fuel cell technology gives us the opportunity to deliver against all three of these pillars."

This test installation is part of Royal Caribbean's drive to include emissions-free fuel cell technology as part of the powering for its forthcoming Icon-class ships.

Royal Caribbean announces new fleetwide tech innovations to enhance guest experience

In:
08Nov2017

Royal Caribbean announced today a slew of technological innovations that aim to make things simpler and easier for guests going on a cruise.

At the heart of the new technology overhaul is a new smartphone app that will be rolled out to every Royal Caribbean ship over the next two years.  The app promises to eliminate check-in lines at ports, equip crew members to anticipate guests’ needs, and enable giant cruise ships to sail through the water on a fuel-saving curtain of air.

Some features of the new app include 

  • Allowing guests to board ships in the time it takes to order fries from the drive-through, skipping check-in lines thanks to facial recognition technology that knows who they are on arrival.
  • Sign up for shore excursions, order drinks and make dinner reservations without ever leaving their chairs by the pool thanks to an intuitive app on a device most of them already have—a smartphone.
  •  Indulge in VR and AR experiences that transform ship spaces into virtual environments and interactive games, where stateroom ceilings might be replaced by starry skies, the walls of a restaurant can transform into the sights and sounds of an outdoor café and digital signs challenge you to play an arcade game.

Many of these same technologies are being deployed to put the power to manage your vacation in the palm of your hand. Jay Schneider, RCL’s senior vice president, digital, explained, “Our new app will make it simpler than ever to book and plan your cruise vacation from home or with a travel agent. Once on board, you can navigate our ships with interactive maps and guides, explore the ship with cool features like x-ray vision, or order drinks that can be delivered to you wherever you are on the ship.” The app, along with the next generation of the company’s WOW Bands, will also unlock guest staterooms and enable guests to control stateroom lighting and temperature.

This technology will be available on 13% of ships by the end of 2017, 50% by the end of 2018 and fleetwide by the end of 2019.

Frictionless Check-in

Royal Caribbean is turning to a combination of technologies to make the process of getting onboard a Royal Caribbean ship the easiest it has ever been.  In Royal Caribbean's eyes, less time spent boarding means more time for vacation.  To that end, Royal Caribbean is utilizing technologies ranging from facial recognition to RFID tagging to GPS mapping to Bluetooth-enabled beacons to streamline boarding, manage check-ins automatically and improve wayfinding. 

“We are finding ways to eliminate friction and frustration, giving guests more time to make the memories that make vacations special,” said Schneider.

Lessened environmental impact

At a Royal Caribbean's invitation-only Sea Beyond event in New York City, innovations aimed at enhancing overall ship management and improving energy efficiency were on display.

For example, forthcoming command centers will use augmented reality to assist with navigation and maneuvering. “Think of it as enabling the nautical equivalent of flying on instruments,” said Richard D. Fain, RCL’s chairman and CEO. “Our ships always operate with keen sensitivity to the limitations the weather may impose. But having new means to mitigate the weather’s impacts on departures and arrivals helps us uphold schedule and itinerary commitments important to our guests,” added Fain.

Royal Caribbean is also innovating to reduce fuel consumption across its fleet, which not only lowers operating costs but also lightens stack emissions that are part of cruising’s environmental footprint. Historically, each new class of RCL ships is significantly more fuel efficient than its predecessors as new high efficiency appliances, window tinting and improved lighting, heating and cooling technologies help reduce energy needs. The company continues to evolve hull designs to reduce drag, an evolution most evident in the “bulbous bows” now common on cruise ships. In addition, RCL is pioneering the use of an air lubrication system that coats the hulls of its ships with millions of microscopic air bubbles to further reduce resistance and drag. In initial uses, air lubrication has reduced fuel consumption at speed by 7 to 8 percent.

Complementing RCL’s energy conservation efforts are initiatives to use alternative energy sources. Some RCL ships are already equipped with solar panels that generate sufficient power for limited onboard needs. At Sea Beyond, RCL will be previewing the use of fuel cells for power generation. Fuel cell use could fundamentally change ship design by distributing power sources throughout the ship. Furthermore, adoption of fuel cells would also mean producing less energy from diesel generators, reducing ships’ environmental footprints. The company is planning fuel cell experiments on existing ships, with an eye to extensive use of fuel cells and liquefied natural gas (LNG) propulsion on its upcoming Icon class of ships. “We are fully embracing the expectation that we run an environmentally sustainable business,” said Fain. “Experimenting with new ways to power our ships is just part of our broad commitment to being a responsible environmental steward.”

Focus on the crew

The innovations enriching the cruise guest experience will be complemented by a suite of tools for crews, as well. For example, the app-enabled offerings for guests will be mirrored on the crew side by mobile applications that help crew members check-in guests, complete required paperwork, track delivery of guests’ bags to their staterooms, and interact with guests and anticipate their needs throughout their vacations.

In addition, crews will have access to easier means to manage their own schedules, stay connected to friends and family while onboard, and stay connected to RCL during their off-contract periods.

Royal Caribbean UK sponsors Chorley shirts ahead of FA Cup

In:
Category: 
02Nov2017

Royal Caribbean UK and the Chorley Football Club announced today a new shirt sponsorship deal.

The shirt sponsorship has been agreed for the Emirates FA Cup First Round game with Fleetwood Town, which will be screened worldwide on Monday 6 November. Royal Caribbean will also take TV arc advertising, programme advertising and hospitality as part of the sponsorship agreement.

Ben Bouldin, UK Managing Director, Royal Caribbean, said: “We are very excited to be sponsoring the shirts for Chorley FC’s biggest game in the club’s history. We wish Chorley FC all the best and look forward to a positive result!”

The FA Cup game will be screened on BT Sport in the UK and throughout Europe, North Africa, USA, Russia and China by FA official broadcast partners.

Royal Caribbean announces return to San Juan and St. Maarten following hurricane damage

In:
25Oct2017

Royal Caribbean announced today the cruise line will return to two major cruise ports largely impacted by hurricanes earlier this year.

Royal Caribbean will return to San Juan, Puerto Rico and Philipsburg, St. Maarten, which will be a, "major milestone towards the revival of these Caribbean gems which were impacted by recent hurricanes."

On November 30, Freedom of the Seas will be the first ship in the fleet to call on San Juan, Puerto Rico

Grandeur of the Seas will follow suit on December 17 as the first cruise ship to sail into, St. Maarten since Royal Caribbean’s Majesty of the Seas arrived to provide humanitarian relief last month.

As of November. 30, all scheduled calls to San Juan and St. Thomas across 10 ships in the Royal Caribbean fleet will operate as planned

This announcement comes on the heels of Royal Caribbean’s recent news that Adventure of the Seas will be the first ship to call on St. Thomas on November 10.  

"Royal Caribbean is encouraged by the commendable progress that has been made by the governments of Puerto Rico and St. Maarten towards the recovery of these destinations and it means a lot to us that we are heading back home. We have been part of the Caribbean community for almost 50 years, and for all of us it has been paramount that we focus on supporting our long-standing partners – who feel more like family after so many years," said Michael Bayley, President and CEO, Royal Caribbean International. "Supporting these destinations that are so reliant on tourism is key to the future of the islands and the best thing we – as travelers and businesses – can do for the islands."

Royal Caribbean has been working closely with the governments of Puerto Rico and St. Maarten, and local businesses, and plans to offer destination experiences that will allow guests to enjoy the natural beauty, historic landmarks and culture of these idyllic islands. Power and transportation is on track to be readily available in San Juan by November 30.

Similarly, the return of power and water to most of St. Maarten means that a majority of the shops, restaurants and bars, and tour operators around Philipsburg will be fully operational for guests to experience a diverse and extensive array of dining, shopping and activities in the area. The sun and vistas of the region’s best beaches, Great Bay Beach and Kimshaw Beach, will be a beacon for guests wanting to dive into the turquoise blue waters and admire the sea life, whether by boat or catamaran, or from the relaxing comfort of a beach lounger.

The scheduled visits to St. Maarten will operate as planned starting on Dec. 17 with the exception of Oasis of the Seas, which will make its first call to the island on January 1 during her New Year’s Eve cruise. Additionally, the global cruise line will return to St. Croix on January 8 with the arrival of Jewel of the Seas, which will sail from San Juan. All calls to Dominica are cancelled through June 2018 and the cruise line is working closely with the local government on a return date to the destination.

Royal Caribbean plans cruise ship return to St. Thomas following hurricane devastation

In:
16Oct2017

Royal Caribbean announced today it will resume calls to St. Thomas on November 10, following weeks of skipping the island due to hurricane damage.

Adventure of the Seas will mark Royal Caribbean's return to the island.  She will be the first Royal Caribbean ship since early September to visit St. Thomas, which was impacted by hurricanes last month.

In partnership with the government of the U.S. Virgin Islands, Royal Caribbean also has committed to undertaking the complete restoration of Magens Bay, one of St. Thomas’ most popular tourist attractions – with plans for a grand re-opening of the pristine destination during Adventure of the Seas’ visit on Nov. 10.

With power and water to the island fully restored and most downtown shops, restaurants and bars and tour operators fully operational, guests will be able to experience a diverse and extensive array of dining, shopping and activities.

“We are very excited to get back home to our friends in St. Thomas. The Caribbean is our family, having cruised there for nearly 50 years, and the long-standing relationships created in all this time are unwavering,” said Michael Bayley, President and CEO, Royal Caribbean International. “We are committed to doing everything we can to help and proud to support the restoration of the iconic Magens Bay."

In addition, Royal Caribbean is planning a return to San Juan, Puerto Rico and St. Maarten by the end of November and is working closely with local governments to announce the exact dates.

By December 1, all scheduled calls to the three islands will operate as planned.

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